LL
Lebogang L
Active since Oct 2019
18
Reviews
0
Industries
Reviews
18 reviews17 months ago
Dissatisfaction with the service
I am writing to express my deep dissatisfaction with the service I received today at your Lakeside Mall store. I came in to exchange a pair of shoes, but when the size I wanted was unavailable, I opted for a refund. Upon reaching the cashier, I found two employees speaking on the phone with their friends, leaving me to wait a significant amount of time before a staff member—who seemed visibly annoyed—finally assisted me. The cashier informed me she could not process the refund due to not having enough cash (R800). She then suggested that the refund could be issued to my bank account. However, as I didn’t have my card with me, I went to retrieve it. When I returned, the cashier tried several times to process the refund to my debit card, unaware that debit cards cannot accept refunds like credit cards. After multiple failed attempts, she even asked my mother for her debit card, further wasting time. Only when the manager, Refilwe, became involved did I learn that refunds could only be processed to a customer’s account if they had a credit card. Despite this, there was no effort made to find a solution to my issue. As a manager, I would have expected Refilwe to assist further, perhaps by helping me locate the correct shoe size at another store or arranging for it to be delivered to the Lakeside Mall location. Instead, she simply told me there was nothing she could do and made it seem as if the issue was entirely my problem. What was most disappointing was the complete lack of effort to resolve the situation or provide a suitable alternative. Neither the cashier nor the manager offered any apology or assistance in rectifying the inconvenience caused. I had reviewed your refund policy, which clearly states that refunds should be processed immediately, but in my case, the service was frustratingly unprofessional and inefficient. I sincerely hope you will address this matter to improve your customer service and ensure future customers do not encounter the same
0 replies
20 months ago
GREENSTONE MALL KFC DISSAPOINTING SERVICE
I placed my order and waited for over 30 minutes, only to be informed that the kitchen had made a mistake with my order. When I requested a refund, I was made to wait even longer, as the staff seemed hesitant to process the refund immediately. To make matters worse, the manager who eventually intervened did not offer any form of apology. She simply overrode the system to process my refund without acknowledging the inconvenience caused. I am very disappointed with the level of service, and the lack of customer care was extremely frustrating. Waiting for such a long time for both my meal and my refund, coupled with the lack of any form of apology from the management, is unacceptable.
0 replies
26 months ago
Disappointing
PNP @ Greenstone mall sells us rotten food. I bought tribe yesterday at picknpay and it tasted and smelled very funny what bothers me is its not the first time this happens two weeks back I bought tribe and it was burnt you could even taste and sell the burning
1 reply
26 months ago
Disappointing service
I made a payment but it doesn’t reflect and now my internet connection has been stopped and when I called the called in but I was told by the the consultant that he doesn’t know how long it will take for my payment to be allocated to my account ,he couldn’t even give me a reference number
5 replies
30 months ago
POOR SERVICE
I CANCELLED MY CONTRACT WITH VODACOM AND THEY STILL DEBITED MY ACCOUNT
2 replies
31 months ago
INFORMATION NEEDED
THIS IS NOT A REVIEW BUT I NEED INFORMATION,IM CURRENTLY ENROLLED WITH YOU GUYS DOING MY DIPLOMA IN SOFTWARE DEVELOPMENT AND IN THE LAST SEMESTER I FAILED THE HPXS301-1 MODULE WHICH MEANT IN THIS SEMESTER I COULDNT DO HPXS302-1 BECAUSE I NEEDED TO DO THE OTHER MODULE FIRST IN THIS CASE DO I STILL HAVE TO PAY FOR HPXS302-1 EVEN IF I WONT BE ABLE TO DO IT THIS YEAR OR DO I ONLY START PAYING FOR IT WHEN I DO IT ?
1 reply
33 months ago
DISSAPOINTING SERVICE ONCE AGAIN
I MADE A PAYMENT ON THE 31ST OF AUGUST AT VODACOM IN GREENSTONE FOR MY ACCOUNT BUT THE FUNDS WAS NOT ALLOCATED TO MY ACCOUNT I KEEP GETTING MASSAGES THAT IM ON ARREARS AND WHEN I CALLED I WAS TOLD TO SEND AN EMAIL TO THE [email protected] ,ON THURSDAY THE 7TH OF SEPTEMBER I SENT THE EMAIL WITH MY PROOF OF PAYMENT I THEN RECIEVED AN EMAIL SAYING MY QUERY WILL BE ATTENDED IN THE NEXT 24 HOURS TODAY IS THE 12TH BUT NO ONE HAS GOTTEN BACK TO ME AND IM STILL GETTING SMS"S AND CALLS BECAUSE MY ACCOUNT IS IN ARREARS.
2 replies
36 months ago
VODACOM ONLINE
I TOOK OUT A CONTRACT WITH VODACOM ONLINE ON THE 19TH OF JUNE BUT STILL HAVENT RECIEVED MY PHONE AND WHEN I CALL THEM I WAS TOLD TO CALL RAM AS THEY ARE THE ONES WITH MY PHONE WHEN I CALLED THEM , RAM SAID IT DOESNT HAVE THE PARCEL I HAD TO CALL BACK ONLY FOR ANOTHER AGENT TO TELL ME ITS SKYNET WITH MY PHONE WHEN I CALLED SKYNET TO TRACK MY ORDER IM BEING TOLD THAT THEY WILL ESCALATE AS THEY DONT KNOW WHY MY PARCEL HASNT BEEN DELIVERED ITS BEEN 2 DAYS NOW THAT THEY ARE ESCALATING IT AND VODACOM CANT HELP AS THE PHONE IS WITH SKYNET SO I NOW I HAVE TO DEAL WITH SKYNET ON MY OWN.
2 replies
36 months ago
BAD SERVICE SKYNET !!!
DEALING WITH SKYNET IS REALLY FRUSTRATING,I HAVE BEEN WAITING FOR MY PARCEL AND WHEN I TRACK IT THE STATUS HAS BEEN IN ONE PLACE SINCE FRIDAY AND WHEN I CALL THEM EVEN THE AGENTS DONT UNDERSTAND WHY THE PARCEL HASNT BEEN DELIVERED AND THEY TELL ME THEY ARE GOING TO ESCALATE IT EVEYTIME
1 reply
42 months ago
Waiting for a parcel for 8 days now!!!!!
I made an online purchase on the 28th of November but I still haven’t received the parcel to date when I called the call centre on Friday after tracking the order and noticing that the status has not changed for the last 3 days for the order I was told rudely that I must just wait and it will take 7 days for me to get my order because of “Black Friday”there has been delays in orders ,but my question was why wasn’t I made aware of that before I made the order anyways 8 days later I still don’t have my parcel and I try calling the call centre and I had to hold for 30 minutes with no answer and when I call the customer service call centre and making them aware of this I’m still transferred to the online shopping contact centre to hold 🙄 such customer service is pathetic really .I don’t want the parcel anymore can I have my money credited back into my account!!!!!!!
1 reply
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5 Star
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4 Star
1 (5.555555555555555%)
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1 Star
17 (94.44444444444444%)