AV
Albert Van Den Heever
Active since Oct 2019
21
Reviews
0
Industries
Reviews
21 reviews1 month ago
No Show Installation, No Communication – Serious Concern (Cartrack)
I had a confirmed installation booking with Cartrack for a dashcam. Personal and banking details were collected as part of the process, and an installation was scheduled at my residence. Despite the confirmed appointment, no technician arrived, no communication was provided, and no apology was issued. When I followed up, I was informed that the technician was “in training” and simply did not attend. This raises serious concerns regarding both service delivery and the handling of personal information. From a consumer perspective, this appears to fall short of obligations under: Consumer Protection Act (Act 68 of 2008) – Section 54 (timely and quality service) and Section 41 (misleading representations) POPIA – regarding the lawful processing and protection of personal and banking information Customers should not have to chase a company after a confirmed appointment, especially after sensitive information has already been shared. I am currently seeking a full explanation, confirmation regarding my personal data, and proper resolution. I trust Cartrack will address this matter with the seriousness it deserves. — Albert van den Heever
3 replies
1 month ago
Misleading Sales Tactics and Unprofessional Conduct – Chery Northcliff
I am extremely disappointed with my experience at Chery Northcliff. I responded to an adverti*****t for a new Chery Tiggo, expecting transparent and professional service. Instead, I was met with misleading information and empty promises from the sales representative, Richard. Commitments were made that were simply not honoured, which raises serious concerns about the dealership’s integrity and business practices. This type of conduct is unacceptable and may constitute a violation of the Consumer Protection Act (Act 68 of 2008), particularly in terms of misleading representations and unfair business practices. As a customer, I expect honesty, transparency, and professionalism — none of which were delivered in this case. I strongly caution potential buyers to think twice before engaging with this dealership. I will be escalating this matter further if it is not addressed properly. Disappointed and unacceptable experience.
0 replies
5 months ago
Foton Springs – Poor Communication Regarding Demo Request
On 7 January, I submitted a clear written request for a home demonstration of a Foton V9 Automatic. I was asked to provide my home address so the request could be taken to management, which I did. No feedback followed. Only after I chased the matter on 8 January did I receive a response — which incorrectly claimed that I had agreed to visit the dealership instead. This is not true and not supported by the written communication trail. At no stage did I request a loan vehicle or a showroom vehicle. My request was simply yes or no on whether a home demo could be accommodated. This is a case of poor communication and misrepresentation, not refusal. As a serious prospective buyer, I expected professional, transparent engagement. Rating reflects service and communication, not the vehicle.
0 replies
5 months ago
Poor customer engagement and unprofessional communication – Jetour South Africa
Poor customer engagement and unprofessional communication – Jetour South Africa I engaged Jetour South Africa Head Office with a genuine pre-sales enquiry, expecting basic professionalism and assistance. Unfortunately, the response I received was dismissive, defensive, and unhelpful. No effort was made to engage constructively or clarify matters. Instead, the tone suggested that the consumer was at fault, with no apology or accountability shown. This experience was both frustrating and disappointing. In my view, this conduct may be inconsistent with the Consumer Protection Act (Act 68 of 2008): Section 54 – Right to fair, reasonable and quality service Section 22 – Right to clear and understandable communication I am sharing this review in the public interest so that other consumers can make informed decisions when dealing with Jetour South Africa.
0 replies
12 months ago
Shocking Customer Service – OBC Wonderpark
Shocking Customer Service – OBC Wonderpark It’s honestly shocking how OBC treats its customers. At the Wonderpark branch, the in-store music was so loud it was nearly impossible to think or speak, let alone make a phone call. I submitted a formal complaint hoping for constructive engagement. Instead, I received a cold and dismissive email from Robbie Capazorio, a Business Development representative at OBC Head Office. He brushed off my concerns, claimed the issue was “resolved” (without any actual changes), and imp**** my complaint was “unfounded.” If this is the tone OBC uses to address real customer concerns, it says a lot about how little they value client dignity or comfort. Poor experience, poor service, poor attitude. Do better, OBC.
0 replies
13 months ago
Exceptional Service That Deserves Recognition – Thank You, Divan Coetzee
I would like to sincerely thank Divan Coetzee at Mik Mak Motors for the outstanding service I received. Divan, from the moment I arrived, you treated me with kindness, professionalism, and genuine respect. You didn’t just see me as a customer – you treated me like a person. Your calm, friendly approach and willingness to help made a lasting impression on me. In an industry where many salespeople rush through interactions, your patience and honesty stood out. You took the time to listen, to explain, and to walk the journey with me. That kind of service is rare, and I don’t take it for granted. I had just come from another dealership where I felt invisible and unimportant. But thanks to you, my faith in good service – and good people – has been restored. Thank you, Uncle Bobby – you’ve built a great team. Divan, thank you for your heart, your time, and your excellent work. May you be blessed in everything you do. With appreciation, Albert van den Heever
1 reply
13 months ago
No Coffee after 18h00
I am extremely disappointed with the service at Engen GT Atlas in Bonaero Park. Their coffee shop only operates from 06:00 to 18:00 – completely unacceptable for a 24/7 service station. As a frequent traveller, I expect consistent service, just like at other Engen locations. This limitation reflects poorly on the Engen brand. I have submitted a formal complaint and expect urgent feedback.
1 reply
13 months ago
Rain Mobile – Breach of Contract, No Service Provided, Yet Still Billing Me ********ly
Dear Rain Management and Hello Peter readers, I am writing this formal complaint out of sheer frustration and disappointment. I was a loyal Rain Mobile customer who always paid my account on time. However, in February 2025, Rain completely failed to provide me with any service — there was no signal, and despite multiple calls to Rain’s support centre and attempts to resolve the issue, no assistance was provided. As a result, I had no choice but to lawfully cancel my Rain service and personally return the router to your Bonaero Park branch. Despite my full compliance and the fact that Rain breached the service agreement by failing to deliver a working service, Rain continues to ********ly bill me R609 for February — a month during which NO service was rendered. I hereby publicly reject this ******** billing in the strongest possible terms. Rain's conduct constitutes: A breach of contract under South African Common Law. A violation of the Consumer Protection Act 68 of 2008, specifically: Section 19(2) – Right to timely performance; Section 22 – Right to fair and transparent terms; Section 54(1)(b) – Right to quality service and remedies for failure. A violation of the Electronic Communications and Transactions Act 25 of 2002, Section 44 (Consumer's right to cancel an agreement). Furthermore, during February, due to Rain’s complete service failure, I was forced to spend over R1200 on alternative data to maintain my work obligations — a direct financial loss caused by Rain’s negligence. Rain ignored all my service requests, and now, adding insult to injury, they demand payment for a service they utterly failed to provide. I have escalated this matter and sent formal legal notices to Rain’s management. If no immediate resolution is forthcoming, I will proceed with lodging formal complaints with: The National Consumer Commission, The Independent Communications Authority of South Africa (ICASA), And I will actively encourage other affected customers to join a potential class-action lawsuit. To the public reading this: If you are considering Rain, I strongly advise you to carefully reconsider — just check the number of complaints on Hello Peter and elsewhere. Rain’s shocking service and disregard for customers’ rights speak for itself. I trust Rain will finally act with the seriousness this matter demands.
2 replies
15 months ago
After Cancelation still debit my account
Still debit my account after Cancelation. You can call them they don't care about their customers I Wil expose them to Cart Blanche Tv Show. I have enough!!!!! *****STERS!!!!!!!
2 replies
17 months ago
Pick a Pay costumer must pack their own bags
I Vist pick a pay Wonderpark and I ask the lady for a bag to put all my Groceries in! She thru the plastic bags at the my groceries and and I ask what now? No pick a pay Headoffice talk her customer can pack their own bags. On the spot I ask I want my money back and go to Checkers and get the best service ever. This is the reason why pick a pay stores closing down. Rude ****** staff member
1 reply
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (85.71428571428571%)