AJ
Aubrey J
Active since Aug 2019
12
Reviews
0
Industries
Reviews
12 reviews42 months ago
International Scam
I made the mistake of assuming a .co.za website which looks legit is safe, boy did I learn my lesson, make sure you can contact the company and that they are actually local. This website appears so far to me to be a scam, it is a clone of smartbuyglasses.com which is an international company, I say its a clone as none of the features actually work, you can not use their contact form and their support email immediately comes back with a does not exist email. After selecting my glasses and entering specs, details and credit card info and submitting the order I am presented with a blank page and my cart is empty, I am not logged in and have no order number or anything, I checked in my bank and the money has in fact been reserved on my credit card. I received no email or communication for several hours at which time I attempted to contact them to find out that there is no contact number, their contact form does not work nothing happens and the email address does not exist, their "social media" listings are all for the international company at the .com address again all pointing to this .co.za website being a scam or clone. Noticing they have reviews on trust pilot I went to report them as a scam there, it was only after this that that they replied to my negative review there that I was able to contact them and they called me, someone called from America or some foreigner with about 5 seconds lag on the call which was most enjoyable. In any case they eventually emailed me and claimed I had not paid when they had initiated the payment through the credit card and its showing as deducted on my bank. I will update this review and the one on trust pilot if anything changes. TLDR; Possible scam website, no such local company, not a local business, website does not work correctly but takes your money.
1 reply
44 months ago
Poor courier and no response to emails
I run a business and have major difficulties in getting them to collect when customers order from our online store. They are partnered with Courier IT who does the actual collections and deliveries and sometimes they don't collect for several days making customers wait even longer for their orders to be delivered to the pargo points, I even phone them to remind them after they have not collected for a day. I email [email protected] and they never respond so it looks like the only alternative is to stop using them and use PUDO or PAXI instead.
0 replies
48 months ago
Axxess beyond pathetic support
Absolutely disgusting support or rather lack thereof. Extremely arrogant and incompetent support staff giving you the run around and repeating the same useless information over and over. I am extremely disgusted by the service from Axxess support, this is what you can expect if you decide to use their services and things stop working. TLDR; Axxess Telkom Fixed LTE just stopped working for no reason, support gives run around and treat you like a child, am I the c*nt here? Here is the full transcript of the ticket and you can see why I am done with these people, start at the bottom. Client – 2022-06-24 16:54:40 Can you not see a sim swap was already done just read 2 replies back? Xhanti M – 2022-06-24 16:51:49 Hi Aubrey Thank you for contacting Axxess support. No, the reason that it shows that is that the SIM card is there is an issue on the SIM card and a SIM swap needs to be requested in order to resolve the issue. Kind Regards Client – 2022-06-24 16:41:38 Is this a joke? Anita X – 2022-06-24 16:05:14 Hi Aubrey Kindly provide your delivery address and contact number so we can request a sim swap for you. Kind Regards Client – 2022-06-24 15:49:27 emergency calls only see pic put in tablet Clipboard02.jpg Nontyatyambo N – 2022-06-24 03:41:58 Hi Aubrey Good day, Please advise when you have inserted the sim card on a cellphone what is it showing, is it showing "No service" or "Emergency calls only"? Kind Regards Client – 2022-06-23 11:10:07 No there is no network connection at all since 09/06. Red light and zero bars it does not connect to the tower. Changing the APN won't do nothing if its not even connecting to a tower. I have several other telkom and mtn fixed lte sims from both you and Afrihost. Lithalethu D – 2022-06-23 10:34:01 Hi Aubrey Service Successfully Sim Swapped Via Telkom Kindly confirm if you are able to pick up network bars or does it show no service or emergency calls error. If you do have Telkom network please update apn to unrestricted. profile name: unrestricted apn: unrestricted username and password: leave blank. Kind Regards Client – 2022-06-23 08:42:13 Good Day, The new sim card was installed last night and as expected it has not made any difference. There is still no internet access at the site since 09/06 this is no longer a joke and becoming quite pathetic. Athini M – 2022-06-20 22:43:36 Hi Aubrey Please be advised that sim swap has been queued Kind Regards Client – 2022-06-20 08:54:30 Good Day, I've never heard of a sim card going faulty after many months of use but who am I to argue. You can send the new sim card to my work: ******X *** *** Zanele N – 2022-06-17 18:29:02 Hi Aubrey Apologies as I was not able to hear you at all enough to communicate. I have checked the fault on my end and an investigation was done and the outcome states the sim card might be faulty so we will need to do a sim-swop for you. Please provide us with a delivery address so we can be able to get this done for you as soon as possible. Kind Regards Client – 2022-06-17 11:47:07 Can you not follow up with them? 1 week later and not a single word? How do you think this is acceptable customer service? Lithalethu D – 2022-06-17 11:44:14 Hi Aubrey Thank you for contacting Axxess technical support. We are still awaiting feedback from faults department. Apologies for any inconvenience caused. Kind Regards Client – 2022-06-17 08:39:56 Please provide feedback, has the problem been identified, what is being worked on when is it expected to complete? Client – 2022-06-17 08:32:27 Its still not working, what must I do now we have not have internet for over a week do you even care? Zanele N – 2022-06-13 19:35:54 Hi Aubrey Thank you for contacting Axxess Please be advised the fault has been logged and we are currently investigating the issue. We will try our best to get the issue resolved as soon as possible. We apologize for the inconvenience this has caused. Kind Regards Client – 2022-06-13 09:13:19 Hi, Its still not working whats the next course of action? Client – 2022-06-10 10:00:31 I have sent it. Liya K – 2022-06-10 09:44:57 Hi Aubrey Good day You may try and send it to our WhatsApp number should you not be able to attach it WhatsApp: 087 821 3368 . Kind Regards Client – 2022-06-10 09:28:50 How do I send you the form back it wont allow me to add .ods file to this ticket. Linda B – 2022-06-10 09:16:30 Hi Aubrey Dear valued customer. Very sorry for the inconvenience, please fill out the troubleshooting form and send back the form to us so that we can log it with Telkom. Kind Regards telkom form.ods Client – 2022-06-10 08:38:26 Hi, I have tried to reset the router as well and redo the APN and tried your steps of Auto/3G/4G switching but its still red it seems as if its not connecting to the tower any more is there not an issue at the Telkom tower? Faith G – 2022-06-09 16:58:28 Hi Aubrey Thank you for contacting Axxess technical support. Apologies for the inconvenience. We have checked the sim card on our end and it's active. However I have refreshed it, please reboot the router and check the connection again. If you still unable to connect, please do following troubleshooting streps. Reconfigure APN Switch preferred network mode from Auto to 3G/4G Test sim card in another ... Read More Client – 2022-06-09 13:37:34 Hi, No it is still the same, no signal and red light. https://pasteboard.co/eUXm4qRPKfbA.png Siviwe N – 2022-06-09 13:21:22 Hi Aubrey Good Day Thank you for contacting Axxess, I have checked on the service and it is active on our side. I have refreshed the sim. Please reboot the device the device the sim card is in. If you still can not connect, please let us know. Apologies for the inconvenience. Kind Regards Client – 2022-06-09 13:01:11 Fixed Wireless / 069313***x@telkomlte Hi, I have no internet at this site since yesterday.
1 reply
53 months ago
Absolute Best IMO
I've been with them for over a year now (March 2021) and I must say I am extremely impressed with the performance of their servers, I have two VPS' with them now, server load is often 0.05 or less sometimes 0.00, I am running quite a few services on them and while not very busy every other provider I have used for the same services system loads have been 0.5 and even over 1.0 usually due to IO. I also have one of their shared hosting services for the past few months and zero issues with mail and websites. Whenever I needed to contact support they did assist quickly and I never had any problems with them or the services over the past year. I will personally recommend AbsoluteHosting.co.za to everyone. I can't speak for the negative reviews I can only give my own personal experience and opinion.
0 replies
54 months ago
WARNING to businesses considering switching to Sage Accounting
I have been using Sage One Accounting since 2015 so I have many years of experience with this platform and for the first few years the SaaS platform performed well but in recent years we've had more frequent issues, downtime and extremely poor performance and bugs. It can be extremely frustrating when a customer is standing in front of you and you're trying to make them an invoice and the system hangs for minutes. Sage Support is also not very efficient, they appear to have some sort of ticket system but there is no way for a client to view progress or reply to tickets without finding the most recent reply from Sage and replying to it, this makes it difficult to track tickets and their progress if any, mostly you will get canned responses and not get any real human reply if your issue is not resolved by the canned response. The system will frequently show up errors or hang indefinitely, this means you will often have to re-do documents or re-use duplicates that have been created due to the malfunctioning system. Some bugs never get resolved, for example there is a bug that has been prevalent for the last 6 months or more where document totals when displaying a document will differ to totals in lists and reports by 1 cent, how can you do accounting if you can't even be accurate? This weekend past Sage moved to Amazon Web Services which we were told or it was at least it was implied that this move would improve stability and performance of the system yet today the system is yet again worse than ever, you can see all the complaints on their community forum at https://www.sagecity.com/za/sage-one-accounting-south-africa/ I would have taken this review there but unfortunately they banned me for telling the truth. I have had enough of this company and will be moving to another provider end of this financial year.
2 replies
55 months ago
Refuses to cancel 5G
Trying to cancel 5G since 15 November 2021 it is now 3 December 2021 they do not reply to tickets that get created when you click cancel in their customer area. I clicked cancel several times over several weeks and all it does is open a new ticket, they eventually responded on the one ticket several times asking if I have been assisted and how they can help me, honestly, I just clicked cancel you would know that still I reply and say I have not been assisted and state I want to cancel the 5G as there is no coverage and they must collect their router, no response, days later they reply again with the same canned response. 15/11 requested cancel received email that ticket opened. 20/11 Refilwe Mthimunye replies "Please let me know if you have already been assisted ?" to which I reply no. 02/12 Sithandiwe Gumede replies "Please let me know if you have already been assisted? If not can you please let me know how I can help you." to which I reply no I need to cancel the 5G. I am absolutely disgusted by this service, I have been charged two months for 5G which I cannot use as there is no coverage. I will be placing a stop order with my bank and be cancelling all my rain sim cards and will never do business with them again.
9 replies
55 months ago
Unable to cancel contracts
MTN refuses to cancel our contracts despite requests for months, their MTN stores refuse to assist with cancellation of a contract as well. Their customer support is atrocious we have had to resort putting stop orders in at the bank so they can no longer take money from our accounts, cancellations were requested on letterheads per their procedure with copy of the directors ID but they simply refuse to cancel, on the one contract they claim it is already on pay as you go and that the funds have not been taken from our bank but we have the transaction on our bank statements to prove it, absolutely pathetic and unacceptable.
0 replies
65 months ago
Unusable service, Poor support, Poor company
SageOne Accounting has really gone down in the past few months, for the past two weeks with no end in sight users have been unable to conduct business during business hours, if you're lucky enough to be able to log in, you will be unable to do any accounting work due to constant errors on every click. You're forced to work at night time which at least allows you to complete vital work. You can not run a business with accounting software like this that does not work for weeks during business hours. https://status.sage.com their status website tries to downplay the severity of the situation but claiming only some users are affected and claiming that only intermittent issues are experienced however every user will tell you this is not the case. At times you can not even load the web page https://accounting.sageone.co.za receiving 502 errors instantly, from any ip or browser even through a VPN which means its not just some users, its anybody anywhere in the world. The status page also also been claiming since this started some two weeks ago that they are working around the clock to fix the issue, I don't believe this for one second. No issue takes two weeks of working around the clock to resolve. It has become clear to me that Sage either has incompetent staff or they have simply outsourced everything to some incompetent third party. What should be made abundantly clear to anyone reading this, stay away from Sage they don't care about their customers only their money. P.S. I have even been banned from their SageCity.com customer self help portal because I speak the truth. Sage, rot in hell. I hope this situation results in you losing a lot of money.
2 replies
82 months ago
Best nuts and dried food you can order online
I have bought dried products and nuts from their website several times over the last couple of years and have always enjoyed their products, their products are well packaged usually in 1 KG bags and fresh and tasty, I enjoy their mixes most of all. Their cashew nut-butter is the best nut spread I have ever had. The only product I did not like is their giant peanuts.
0 replies
82 months ago
Luno is the best local crypto exchange
My favourite local crypto exchange. I have been using Luno since they were BitX so you know I know what I'm talking about. I have used other local exchanges and none of them compare to Luno in terms of features and usability, they are really comparable to the top international crypto exchanges. They make it so easy there is no reason for anyone not to get into crypto, they have mountains of information on their website and there are virtually no fees involved. I personally recommend everyone to Luno for trading, 0% maker fees F**k yeah. *** Before submitting this review I checked Luno on hellopeter and I would like to comment on these 1 star reviews and claims of scams. Several reviews claim Luno will steal your money and their account got hacked and "Luno's server has been hacked". To my knowledge this is bull, these idiots probably had their credentials stolen through phishing or something now they want to blame Luno, and/or they are not using two factor auth. Claims of depositing funds and having them not show I find highly unlikely, I often deposit (EFT) funds from my FNB account into Luno which usually shows up very quickly and I have never made a deposit and not have it been picked up, usually in a few hours but never more than 24 business hours. I can't comment on fees or what its like using Luno's app or using Luno as an online wallet since I only use their trading platform, I never recommend anyone use online wallets or apps you can't set your own fees. In any case, they tell you clearly what the fees are going to be, if you don't like the fees don't use the service? I don't know why Luno doesn't claim their business on Hellopeter so they can refute these claims which I believe are all false. Anyway that's all I have to say on Luno, have always used them and will always use them.
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
5 (41.666666666666664%)