HT
Heike T
Active since Mar 2009
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
A kitchen and food disaster
9 people for mothers day - prebooked. You guys dropped the ball left,right and centre. The noice level was so extreme that it was impossible to have a conversation, my father had to switch off his hearing aid for it could not cope with it (which totally took him out of any comunication whatsoever), the rest of us literally had to YELL - we requested several times to at least switch off the music which was played on top of it all which was done twice but after minutes switched back on even louder - it was absolutely impossible. Placing an order became a yelling game with countless repetitions due to it. Out of the 9 dishes we ordered - 1 came after 30 minutes, which wasnt even the kids one (in the meanwhile the table next to us which arrived and ordered after us got served 6 full meals) - the rest followed (or at leat 90 % of it) 1hr 15 minutes later. 4 dishes were cold and one only got the side dish and no main. We sent the cold food back, inquired about the outstanding main and requested the manager. The manager arrived, said he would sort it out in the kitchen and off her weny - never to be seen again. The food did arrive again 15 minutes later (we are now 1 1/2 hrs in- first person ate 1 hr ago) . 2 dishes were still lukewarm - but we were starving and ate anyway. I just have no words - worst motherday "treat" ever, we could not have a conversation (noise levels were deafening) , the kitchen/food was a repeated and neverending series of bad planing, executing and delivering. The manager never checked in with us again, and we left a few thousand Rand there for an experience we sure do not ever want to repeat again. Extremely disappointing on all fronts.
0 replies
14 months ago
Fantastic Experience
Was fitted in last minute, everything ran smoothly and absolutely professionally. Couldnt be happier. THANK YOU
0 replies
14 months ago
1-grid, where customer service falls through the grid
1-grid sure provides a journey you didn’t know you signed up for ! For weeks, they consistently ignored my urgent business needs, resulting in a significant five-figure financial loss and the irreparable damage of client relationships. Due to them not having been able to deliver basic webhosting or net stability for WEEKS it had a tremendous impact on my business. Yet they demonstrated a complete and utter disregard for my business and my time with their totally fragmented and non-interested "customer service". I endured 52 hours of agonizing hold times and relentless re-dialing, while also sending 62 emails (which were either not answered or filed as "resolved"), a testament to their complete lack of any communication and rather pecu**** system they have set up. Calls were abruptly terminated, inquiries were dismissed, and legitimate requests/complaints were falsely marked as "resolved." I was even asked to remove reviews first if I want my refund for webhosting that I had paid in advance after I had finally cancelled my hosting with them. There's a lack of clarity regarding the company's management structure. Efforts to seek more information about departmental leadership and escalate concerns have not been met with clear responses. Their customer service is not just poor; it is beyond frustrating and most of all costly and time consuming from my side. They consistently contradicted themselves, refused to acknowledge their errors, and displayed a complete lack of accountability. From the CEO (who also promised correspondence and then also just disappeared) down, there is a pervasive culture of unprofessionalism and disrespect. This was beyond bad customer service which came at a hefty price tag for me. Even cancelling my hosting etc with them was turned into a big song and dance.
0 replies
14 months ago
Overcharged and blatantly ignored
Absolutely appalling customer service. I was overcharged by R 1800 between an online booking (they overcharge) and an email booking, and for three weeks, I've been completely ignored. My emails and calls to the bookings, refund, and customer service departments have gone unanswered. They clearly dont value its customers or honor its pricing. The blatant way of being ignored by 3 departments is a slap in the face - besides being out of pocket."
3 replies
41 months ago
Quick and professional
Vinzenzo was an absolute star with a quick and very professional resolve to my webpage glitch. It was up and running in no time. Thank you
1 reply
49 months ago
WORST EVER - PATHETIC
The WORST and most RIDICULOUS non-service I ever experienced. Ordered and paid online, 4 weeks later - NOTHING. people constantly lie, dont come back to you, emails dont get responded to, whatsapp numbere doesnt work, chat bot doesnt work, no order in system after being told its being printed. I still do NOT have my business cards or any indocation thereof.. I wrote 18 emails and did endless calls - my request for refund had also just been ignored. PATHETIC
1 reply
63 months ago
Useless
They plain down lie to the warehouses/distribution centres they are working for. Saying they tried to deliver and noone was available yet they didnt even come near my office. Ridiculous
0 replies
72 months ago
no delivery - no communication - no assistance
The online store is absolutely ridiculous. Ordered furniture online, they gave me a delivery date, and they simply didnt pitch. No message - nothing. When I finally got through to their "help centre" I was told that they have no idea when I might get my delivery but hopefully soon it has not even been updated, they are back-logging (just to find out that when they took my order and a few thousand rand from me - they already knew they are lagging behind BIG time yet still lied to me with a delivery date they very well knew could NOT keep whatsoever.). I am now way overdue, and still no message etc - ZERO communication - so when I finally got through again (another 1,5 weeks later) I was told "No idea - hopefully SOON". what the flip is this? No delivery? No customer service? No communication???? Worst service I EVER experienced. And they just couldnt care less. This is so wrong on so many levels. So HOPEFULLY I will receive my R 9000 worth of furniture "SOON". Never ever again !!!!!!!!
0 replies
80 months ago
generic cartridges - extremely unprofessional
I ordered several ink cartridges online and paid at the same time and they were to be sent to my office in Durban. I received an email that they received the order and payment and they will keep me updated about the progress. And that was IT. 2 weeks later and having written several emails and made 3 phone calls - I still didnt have my cartridges nor is the owner/manager Gavin responding to me in any way or form. I finally get him on the phone (on a Friday) and he insists he was responding to me (which he clearly didnt) not via mail or phone, then he said there was a problem with supply on my cartridges, then he said it went out today so it should be with me Monday or Tuesday, then he said he made a mistake it actually went out the previous day and I should be receiving it today or latest Monday. All of that in one conversation. I also asked him to resend all those email he apparently sent, for after all - he somehow got it right when the confirmed the original order. Needless to say - I never got the emails up to today (another 7 days later) . Yet I also didnt get my delivery as he said yet instead I got a message from POSTNET that I need to fetch a parcel from them (across town) with no reference where from etc. When I managed to send someone there it turned out to be the ink cartridges that they sent to postnet of their choice instead of delivering it to my office as promised and needless to say not a word from them. Funny thing is - they were sent 3 days before I finally got Gavin on the phone which literally shows I was just told a whole lot of lies . Totally unacceptable, unprofessional and plain down disrespectful on every level. Never ever again , what a waste of time, money and resources.
0 replies
85 months ago
withholding property
Just a little warning reg 24/7 air conditioning and refrigeration (Dave) . They are withholding a fridge for the last 10 weeks, endless promises, no correspondence, dodging phonecalls. We were promised once again to have the fridge returned by 4 pm today and needless to say - no fridge or message etc. Please be warned reg dealings with them. https://www.facebook.com/aircon.refridge247/
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)