TC
Taylor C
Active since Jun 2019
33
Reviews
0
Industries
Reviews
33 reviews1 month ago
Excellent experience working with Hossam Soror
We had an excellent experience working with Hossam Soror from Soror Language Services. As an international logistics company handling vehicle imports, we often require accurate and time-sensitive documentation. Communication was prompt, professional and reliable from the start. We received our quotation the same day we requested it, and the Indonesian to English sworn translations were delivered exactly as promised within two days. After recently having a very negative experience with another translator, it was refreshing to work with someone so trustworthy and efficient. We can confidently recommend Soror Language Services and will definitely continue using them for our ongoing translation requirements.
0 replies
1 month ago
We strongly caution anyone against dealing with Tessa
We strongly caution anyone against dealing with TESSA VIANIE VAN DER BERG, SA Visa Services, Global Translation, Dynamic Interpreters, or any related trading name connected to the same operator. We paid R11,950.00 for sworn translation services, but the translations were never delivered and no refund has been received. Repeated calls, emails, WhatsApps and SMS messages have gone unanswered or unresolved. This matter went beyond poor service. In our view, the conduct was evasive, unacceptable and deeply concerning. We were given conflicting information about the sworn translator allegedly appointed and paid. When we contacted the translator directly, we were told no instruction had been received and no payment had been made. Tessa then claimed another translator had been sourced and paid, but no proof of payment, appointment, or completed translations was ever provided. We gave multiple opportunities for the matter to be resolved and clearly requested either the completed sworn translations or a full refund. We received neither. As a result, we had to pay another translator ourselves to protect our client relationship, causing direct financial loss and reputational risk. The business emails connected to our dealings include: [email protected] [email protected] [email protected] We are also concerned by the number of business names/entities that appear connected to the same person. In our opinion, this is a major red flag. Based on our experience, we would not trust this business with urgent, sensitive or prepaid work. We strongly recommend that others avoid paying upfront and conduct proper checks before engaging with Tessa or any related company.
0 replies
1 month ago
We strongly caution anyone against dealing with Tessa
We strongly caution anyone against dealing with TESSA VIANIE VAN DER BERG, SA Visa Services, Global Translation, Dynamic Interpreters, or any related trading name connected to the same operator. We paid R11,950.00 for sworn translation services, but the translations were never delivered and no refund has been received. Repeated calls, emails, WhatsApps and SMS messages have gone unanswered or unresolved. This matter went beyond poor service. In our view, the conduct was evasive, unacceptable and deeply concerning. We were given conflicting information about the sworn translator allegedly appointed and paid. When we contacted the translator directly, we were told no instruction had been received and no payment had been made. Tessa then claimed another translator had been sourced and paid, but no proof of payment, appointment, or completed translations was ever provided. We gave multiple opportunities for the matter to be resolved and clearly requested either the completed sworn translations or a full refund. We received neither. As a result, we had to pay another translator ourselves to protect our client relationship, causing direct financial loss and reputational risk. The business emails connected to our dealings include: [email protected] [email protected] [email protected] We are also concerned by the number of business names/entities that appear connected to the same person. In our opinion, this is a major red flag. Based on our experience, we would not trust this business with urgent, sensitive or prepaid work. We strongly recommend that others avoid paying upfront and conduct proper checks before engaging with Tessa or any related company.
0 replies
1 month ago
We strongly caution anyone against dealing with Tessa
We strongly caution anyone against dealing with TESSA VIANIE VAN DER BERG, SA Visa Services, Global Translation, Dynamic Interpreters, or any related trading name connected to the same operator. We paid R11,950.00 for sworn translation services, but the translations were never delivered and no refund has been received. Repeated calls, emails, WhatsApps and SMS messages have gone unanswered or unresolved. This matter went beyond poor service. In our view, the conduct was evasive, unacceptable and deeply concerning. We were given conflicting information about the sworn translator allegedly appointed and paid. When we contacted the translator directly, we were told no instruction had been received and no payment had been made. Tessa then claimed another translator had been sourced and paid, but no proof of payment, appointment, or completed translations was ever provided. We gave multiple opportunities for the matter to be resolved and clearly requested either the completed sworn translations or a full refund. We received neither. As a result, we had to pay another translator ourselves to protect our client relationship, causing direct financial loss and reputational risk. The business emails connected to our dealings include: [email protected] [email protected] [email protected] We are also concerned by the number of business names/entities that appear connected to the same person. In our opinion, this is a major red flag. Based on our experience, we would not trust this business with urgent, sensitive or prepaid work. We strongly recommend that others avoid paying upfront and conduct proper checks before engaging with Tessa or any related company.
0 replies
1 month ago
We strongly caution anyone against dealing with Tessa
We strongly caution anyone against dealing with TESSA VIANIE VAN DER BERG, SA Visa Services, Global Translation, Dynamic Interpreters, or any related trading name connected to the same operator. We paid R11,950.00 for sworn translation services, but the translations were never delivered and no refund has been received. Repeated calls, emails, WhatsApps and SMS messages have gone unanswered or unresolved. This matter went beyond poor service. In our view, the conduct was evasive, unacceptable and deeply concerning. We were given conflicting information about the sworn translator allegedly appointed and paid. When we contacted the translator directly, we were told no instruction had been received and no payment had been made. Tessa then claimed another translator had been sourced and paid, but no proof of payment, appointment, or completed translations was ever provided. We gave multiple opportunities for the matter to be resolved and clearly requested either the completed sworn translations or a full refund. We received neither. As a result, we had to pay another translator ourselves to protect our client relationship, causing direct financial loss and reputational risk. The business emails connected to our dealings include: [email protected] [email protected] [email protected] We are also concerned by the number of business names/entities that appear connected to the same person. In our opinion, this is a major red flag. Based on our experience, we would not trust this business with urgent, sensitive or prepaid work. We strongly recommend that others avoid paying upfront and conduct proper checks before engaging with Tessa or any related company.
0 replies
12 months ago
Formal Complaint Follow-Up – Lack of Acknowledgement and Action | Policy NYP3749440
Dear Dotsure Team, I am writing to formally complain about the handling of my policy (NYP3749440) and the denial of my claim (NYP3749440-00004) for an accident on May 21, 2025. I believe your decision to decline the claim and void my policy is unjustified, and your management of this matter has been inconsistent and unprofessional, causing me significant distress. While I do not contest the cancellation enacted on June 4, 2025, effective May 31, 2025, citing alleged misrepresentation, I strongly disagree with this allegation and have lost all confidence in Dotsure as my insurer. I object to your decision to deduct the R6,649.00 paid for a valid home contents claim from the total premiums collected, as this unfairly penalizes me by offsetting a legitimate claim against unrelated vehicle premiums. Below, I outline my position and demand a fair refund calculation. Grounds for Complaint 1. Unjustified Claim Denial and Policy Voidance Your letter dated June 4, 2025, states that my claim was declined because you “reasonably concluded that [I] misrepresented/failed to disclose in full the insurance history linked to [me], [my] wife, and [my] property,” leading you to void the policy from inception under the “Dishonesty” clause. I strongly contest this conclusion. When I app**** for the policy on December 12, 2024, I was asked if I had ever had a policy cancelled, to which I truthfully answered “no.” The previous policy, cancelled last year due to excessive claims, was in my wife’s name—not mine. Furthermore, after inception, I provided tracker certificates for our vehicles (2013 Audi A6 and 2015 Ford Ranger), including full VIN and engine numbers. With these details, you could have cross-referenced your records to identify any prior policies linked to these vehicles. I acted in good faith and provided all requested information, fulfilling my duty of utmost good faith under South African insurance law. If this history was material to your risk assessment, your underwriting process should have explicitly inquired about it or utilized the provided data. Your failure to do so does not constitute misrepresentation on my part. 2. Mismanagement of May 2025 Premium Payment The handling of my May 2025 premium payment, detailed in my email of May 27, 2025 (attached), was marred by inconsistent communication and processes, exacerbating the situation: May 6: You collected the premium. May 10: The funds were returned to my account. Your agent claimed no reversal showed in your system and promised a follow-up call on May 12, which never occurred. May 12: An SMS indicated the premium was unpaid. I was told a retry would occur on May 20 and to ensure funds were available, which I did. May 21: The debit was attempted a day late, after I had moved funds, assuming it had processed as scheduled. My wife’s accident occurred this day. May 22: I called, raising concerns about my active claim. Your agent, after consulting the claim handler, assured me the claim was “still pending” and unaffected by the payment issue, promising a call on May 26 to arrange payment (recording available). No call was received. May 26: I was told coverage would be pro-rata (May 26–31), a detail never previously mentioned, despite my repeated inquiries. Your policy wording states, “If we do not receive your premium by the due date or within 15 days after the due date (‘grace period’), you will have no cover for that month.” The accident occurred on May 21, within the grace period (May 6 + 15 days = May 21). Your agent’s assurance on May 22 that the claim remained active led me to reasonably believe coverage persisted. This miscommunication, coupled with my offers to pay immediately (which you rejected), suggests you should be estopped from denying the claim due to your own representations and delays. 3. Unprofessional Handling and Lack of Communication Your team’s lack of follow-through has been glaring: Promised call-backs (May 12, May 26) never materialized. Agents were unaware of prior requests (e.g., questioning my bank statement submission). Updates were only provided when I initiated contact, despite my urgent pleas. An email from Samantha Daniels (Badger Holdings) lacked context, forcing me to research her role, and her 14-day response timeline ignored the time-sensitive nature of my claim. This conduct falls short of the “soft landing” and customer-centric service you advertise, amplifying my distress. 4. Unfair Refund Proposal You propose refunding premiums “less any benefits paid.” My policy covers home contents (R255.88/month), two vehicles (R1,128.39 + R1,742.20 = R2,870.59/month), SASRIA (R19.75), totaling R3,146.22 monthly plus additional premiums for excess buster, platinum cover, and tracker payments. I have only claimed under the home contents portion, not the vehicles. The misrepresentation allegation pertains to the vehicles’ prior policy, yet I never claimed for them, and you had their details to verify. It is inequitable to offset a valid home contents claim (R6,649.00 for a TV) against vehicle premiums when the denial hinges on vehicle-related disclosure. 5. Unauthorized June Debit Despite cancelling the policy, you debited my account for the June premium. This unauthorized charge further demonstrates your lack of care and consistency. 6. Ongoing Lack of Response and Failure to Investigate the Complaint Following my formal complaint submitted on June 10, 2025, I received an acknowledgement from Cathy Murray stating the matter would be looked into. Yet, over 48 hours later, no response or update has been provided. I made multiple calls to your office on June 12, left messages, and was eventually informed by reception that Cathy Murray had stated she had no knowledge of the matter—despite confirming the previous day that she was reviewing it. This contradictory communication only reinforces the systemic mismanagement within your company and further erodes any remaining confidence in your process. Policy Wording Supports My Position “Dishonesty” Clause: This applies to “deliberate or dishonest withholding of information.” I provided tracker certificates with full vehicle details, which you could have used to verify their history. My actions were transparent, not dishonest—your failure to act on this information is not my burden. Unfair Deduction: Deducting the home claim from vehicle premiums violates the principle of severability, as the policy clearly delineates separate sections for home contents and vehicles. The alleged misrepresentation pertains solely to the vehicle section, not the home. Your “Treating Customers Fairly” commitment promises equitable treatment, yet this deduction is unfair. Requested Action I demand the following: Full Refund: Refund all vehicle premiums, excess buster, and platinum cover surcharges paid, with a detailed breakdown of the amounts. June Debit Refund: Return the June premium debited after cancellation. Response Deadline: Confirm the full refund in writing by close of business June 13, 2025, including the exact amount to be returned. Should this remain unresolved past the deadline, I will escalate the matter to the National Financial Ombud Scheme and seek legal recourse without further notice. I expect immediate confirmation that my concerns are now being handled by someone with authority to respond meaningfully. This matter has already been subjected to unreasonable delays and a concerning lack of accountability. Sincerely, Shaun Marais Policy Number: NYP3749440
2 replies
15 months ago
PETA3776136
I’m really disappointed to see the changes in Dotsure’s plans and the significant price hikes. It used to be an affordable and personalized service, but sadly, that seems to have changed. The jump in pricing is shocking—going from R529 to R1,358 just to include general wellness care for full coverage? That’s a massive increase. Not long ago, we could have three dogs on the top-tier plan for that price, including Excess Buster. Now, it feels like Dotsure has become just another typical insurance company, losing the customer-focused approach that made it stand out. It’s a real shame to see this shift. Dotsure used to be a company we could trust to provide great coverage at a reasonable price, but now, it feels like affordability and loyalty are no longer priorities.
1 reply
23 months ago
Exceptional Service from Semon Muller at Dotsure
I recently had the pleasure of working with Semon Muller from the procurement department at Dotsure, under claim number NYP3328174-00006. Semon was exceptionally friendly, helpful, and engaging throughout our interactions. She went above and beyond to ensure I understood every aspect of the process and made it clear that she was available for any questions or further assistance. In an industry that can sometimes be male-dominated, Semon's genuine concern for her clients and dedication to transparency stood out. She provided invaluable support, making me feel confident and well-informed. I truly appreciate her efforts and commend Dotsure for having such a remarkable individual on their team. Thank you, Semon, for your outstanding service and for looking out for Dotsure clients!
1 reply
25 months ago
Business is a **** | https://www.rosebanksale.shop/
DO NOT ORDER FROM THEM Ordered through their website https://www.rosebanksale.shop/track_order to the value of R949.00. Shipping included. One site says delivered and another that its still in transet. I queried as to where my parcel was and this was the response I received : Dear Customer, Thank you for contacting us. I checked the tracking details and it shows that the package has been delivered. In this case, we can provide the tracking number WUYOU**********, and you can check the status of the package through the following URL: https://www.17track.net/en. Or, you can check the status of the package at your local post office. Since the package has been delivered to the address provided at the checkout, we ship it to you in good faith. You can ask your friends/neighbors/family if they help you sign. Hope you receive the package as soon as possible. Thank you for understanding! I apologize again and hope you can receive your items as soon as possible. Best wishes, Customer service center The postal service in SA is no longer fully operational and I therefore cannot investigate where my parcel is, nor do I know which courier company actually handled the package. When you do into the link https://www.17track.net/en they ask you to pay a "refundable" amount and ask you for your bank card details. As far as I am concerned I appreciate the money in my bank account and will be doing no such thing. I shouldn't have to pay to find out where my parcel is. I find the lack of assistance to be unprofessional and a wash of the hands. DO NOT ORDER FROM THEM
0 replies
25 months ago
DO NOT ORDER FROM THEM
Ordered through their website https://www.rosebanksale.shop/track_order to the value of R949.00. Shipping included. One site says delivered and another that its still in transet. I queried as to where my parcel was and this was the response I received : Dear Customer, Thank you for contacting us. I checked the tracking details and it shows that the package has been delivered. In this case, we can provide the tracking number WUYOU3000002872, and you can check the status of the package through the following URL: https://www.17track.net/en. Or, you can check the status of the package at your local post office. Since the package has been delivered to the address provided at the checkout, we ship it to you in good faith. You can ask your friends/neighbors/family if they help you sign. Hope you receive the package as soon as possible. Thank you for understanding! I apologize again and hope you can receive your items as soon as possible. Best wishes, Customer service center The postal service in SA is no longer fully operational and I therefore cannot investigate where my parcel is, nor do I know which courier company actually handled the package. When you do into the link https://www.17track.net/en they ask you to pay a "refundable" amount and ask you for your bank card details. As far as I am concerned I appreciate the money in my bank account and will be doing no such thing. I shouldn't have to pay to find out where my parcel is. I find the lack of assistance to be unprofessional and a wash of the hands. DO NOT ORDER FROM THEM
0 replies
Review Distribution
5 Star
9 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
24 (72.72727272727273%)