JP
Joy Pretorius-Shongwe
Active since Mar 2019
7
Reviews
0
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Reviews
7 reviews4 months ago
Best dealership in KZN
I had the pleasure of dealing with one of the best dealerships and team within KZN. As a single female it’s not always easy getting the next steps right when it comes to a new car or trade in deals as we go in with this expectation that we’re not getting the best advice or being upsold half the time. I truly appreciated Roman, Renita, Wassim, Melanie the entire team from the finance dept through to sales was an absolute pleasure to deal with. I felt heard, my questions were answered and I left that dealership in my new Suzuki Fronx feeling like I received a tailored package of care. I would highly recommend the brand Suzuki to anyone but also highly recommend this dealership for the excellent customer service and I don’t even reside in Pinetown.
0 replies
4 months ago
Damian Govender was very helpful, insightful and provided me with multiple options based on a limited time frame before my trade in
Damian Govender was very helpful, insightful and provided me with multiple options based on a limited time frame before my trade in. Overall great customer service and very thorough.
1 reply
12 months ago
Never a pleasant experience
I have not had the best experience with Skynet courier service. For a well established courier service they are very old school and the communication is horrible! Every time a parcel of mine is being delivered with this company I’m waiting for the ball to drop. My iPhone delivery was a mess as the address was incorrect and that had me on my phone for 20min while working. They only try and reach you via phone calls, I work in a job where i genuinely cannot take calls while working, I’m obviously going to miss the calls trying to let me know the package is being delivered. There’s no follow up with an email or even a WhatsApp notification like Fastway Couriers or Buffalo Logistics does which is extremely helpful, efficient and convenient to a customer who may miss the 1 call per day SkyNet attempts to do. I was recently expecting my renewed license disc to be delivered little did I know it was Skynet delivering the package and only noticed due to an SMS alert which I received late. When tracking my parcel I noticed Skynet couriers tried to call once on different days and that was it. When I followed up to see if I could collect it in person as I was aware I missed the calls due to my job, I was advised my parcel was returned to Joburg. I now have to contact a license office which we all know how tedious that is to do to request it to be resent to Durban and pay an additional fee for this, and all of this could have been avoided if SkyNet just got with the times and decided to follow a missed call with a WhatsApp or an email notification, not after the fact. Do better.
0 replies
16 months ago
Absolute mess of a service provider. Do better
If one can AVOID becoming a Metro Fibre client I would advise it! Trying to get an issue resolved is an absolute nightmare. The issue I have with the service provider is there are no systems in place to action ANYTHING. You will spend money on minutes and airtime because honestly trying to use the WhatsApp support chat service is a joke, so one figures let me call in rather to be assisted effectively. I work in customer relations specifically client services and if I had to conduct the calls the way Metro Fibre does I would have been fired from my job. Every department acts like they're going to assist or follow up but guaranteed your call will cut ebeb though you've just purchased minutes or airtime, you waste your time calling back in to request a call back and when they do those calls also cut before you can get any assistance. I have been requesting a refund from the finance department because I paid my account EFT and they debited the account anyway so obviously I require a refund if the bill has been settled twice. The company provides 1 ticket number which is of no use due to the fact that you're not provided with a concise outcome after your calls and there's no reference number of who you last spoke to etc. After numerous emails with my proof of banking (as requested by the finance team), my calls being cut off and the WhatsApp chat not being attended to I get an email stating that they won't be actioning my refund after all because THEY have decided to use it towards my next bill statement. If a customer requests a refund of THEIR money a company should action it irrespective of the inconvenience etc. They inconvenienced me by debiting my account after I EFT my payment and now they decide on my behalf to not pay me back even though I was advised on email that they would. This has been one of thee worst customer experiences I have recieved in a while.
3 replies
26 months ago
Suncoast Real Deal - NOT REAL AT ALL
It's unfortunate that an establishment like Suncoast Casino who have had years to get customer experience right are just not understanding the basics of it. I purchased a Suncoast Real Deal Voucher Booklet on the 11th of March for her birthday. She was later informed by a waiteress that her entire booklet is expired when she tried to pay her restaurant bill on the 23rd of March. I am aware that vouchers have expiration dates however the amount of unhappy reviews I have come across online about this "Real Deal" experience and how Suncoast Management respond to these issues is just baffling to me. This is an establishment that hopefully attracts tourists and yet the customer care aspect is seriously lacking. 1. When researching how to purchase this Real Deal online there was very little information on it and you have no choice but to go into Suncoast and purchase it at the Suncoast Box Office. If you wish to ask about it before driving all the way there the provided telephone number just rings. 2. The box office help desk consultants were helpful to an extent. It's scary to think that I get more information about a voucher if I'm purchasing it online than in person: I can easily see what I'm getting, what I'm not getting and a CLEAR EXPIRY DATE on the front of my voucher! The consultants took us through the voucher book very quickly and omitting to highlight that expiry dates were behind each voucher. I've worked in retail and customer service and believe me as a travel consultant we would sell vouchers with Ts & Cs and expiry dates monthly and if a client queried about a voucher it was my duty to notify them of the expiry date more so if it was being queried close to the time of expiry so the consumer can make an informed decision about their purchase before they spend their money. Not once was it mentioned to us that book expires on 24 March - imagine if a consumer does not refer to the internet the way I did to purchase this but just goes straight to the Box Office desk! That's not even the worst of it! Certain vouchers can only be used at certain hours for restaurants and my sisters voucher actually expired on the 21st of March this is before the now advertised date on the website (which I'm sure was not there beginning of March when I was trying to enquire telephonically) of the 24th of March! So who is gaining here.. Suncoast makes money from their casino let alone the entertainment side of things and now they're making money by selling vouchers at R350 with impractical and uncompromising limitations to them. It's embarrassing for a consumer to be told when it's time to pay the bill that the voucher they thought was valid is not due to Ts & Cs that are not clarified before purchasing this item. My family and I enjoy going to Suncoast but this has just left a sour taste our mouths. We basically flushed R350 down the drain AND my sister could not use her birthday gift. I truly hope Suncoast Management and staff helping to sell this product get this right. If this review could be no stars that is what I would have chosen.
0 replies
58 months ago
Joe Cele Team Build Specialist & Facilitator
Joe Cele's Team building itinerary and facilitation skills were a huge success. Joe put together a Survivor themed day for LifeLine Durban Nacosa Dreams Team and as the administrator who corresponded with him I was highly impressed with his turnaround time, his manner and the lengths he went to to ensure all Covid-19 regulations were adhered to. There was definitely a shift in the team's morale after the eventful and insightful day. Joe Cele creates activities that were suitable for our diverse work-force and each task was coupled with introspection into our daily work lives and how to be better at communicating, no office back-door conversations and active listening to each other while owning our roles. Joe Cele on behalf of the LifeLine Dreams Project we thank you for the amazing work and look forward to more Team Builds with you in the near future. -Joy Shongwe
0 replies
88 months ago
CLICKS PHARMACY EFFICIENT SERVICE
Christin Meistern at Clicks Musgrave Pharmacy is a machine. First time walking into the Pharmacy dreading the queues and stagnant pace but I stood to be corrected this time. Great service.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
2 (28.571428571428573%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)