MA
Michael A
Active since Feb 2019
3
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3 reviews76 months ago
incorrect pricing
My Mother and I are regular shoppers at A1 Hyper Chickens in Epping .On The 6 of Jan 2020 we did our normal shopping there round about 12pm and one of the items we shopped for was cheese. In the fridges i took out a 2.5kg block of cheese, so when we had all we needed we proceeded to the pay point. As the cashier added up all our goods she noticed the price of the cheese was incorrect and said i could have the cheese at that price as it is incorrect. I asked her to call the Manager. On arrival Mr. David Owen ( the Manager) looked at the product and said he cannot sell the cheese at that price ( R0.15 ) as it is incorrect . So i ask why not as i got it in the fridges and is it maybe a wrong label on it? He responded saying no, everything is right, it is just incorrectly priced so one of his guys marked it wrong. So I asked why can't i have the cheese at the marked price, and he said no they are protected under the consumer act and are not liable for incorrect pricing. So I took a Pic of Mr. David Owen Holding the Cheese and asked is it ok do a follow up on this and he responded with a yes ...... so my question is this :Is A1 Hyper Chickens covered under the consumer act and not held responsible for their incorrectly pricing products?
2 replies
76 months ago
incorrect pricing
My Mother and I are regular shoppers at A1 Hyper Chickens in Epping .On The 6 of Jan 2020 we did our normal shopping there round about 12pm and one of the items we shopped for was cheese. In the fridges i took out a 2.5kg block of cheese, so when we had all we needed we proceeded to the pay point. As the cashier added up all our goods she noticed the price of the cheese was incorrect and said i could have the cheese at that price as it is incorrect. I asked her to call the Manager. On arrival Mr. David Owen ( the Manager) looked at the product and said he cannot sell the cheese at that price ( R0.15 ) as it is incorrect . So i ask why not as i got it in the fridges and is it maybe a wrong label on it? He responded saying no, everything is right, it is just incorrectly priced so one of his guys marked it wrong. So I asked why can't i have the cheese at the marked price, and he said no they are protected under the consumer act and are not liable for incorrect pricing. So I took a Pic of Mr. David Owen Holding the Cheese and asked is it ok do a follow up on this and he responded with a yes ...... so my question is this :Is A1 Hyper Chickens covered under the consumer act and not held responsible for their incorrectly pricing products?
1 reply
89 months ago
incompetent Cell C
In the course of 2018 I have closed 3 contracts with Cell C. The first contract was closed in April 2018 and went Prepaid without problem. I paid my final contact amount and no migration fee was charged to me. I then had a data contract which was due to end in December 2018. As required I called in the November 2018 to give notice that as at December 2018 when the contract period ended, that I would not be renewing the contract. I still had data on the card, which I paid for, that was valid until the contact ended in the December 2018. However, the day I called, they cancelled the sim card immediately and I lost all the data that was still due to me. When I complained about this I was told that I would have to pay to do a sim swop if I wanted the data as they were not prepared to transfer this data to the cell number that I still had on contact with them. I did not do the sim swop as this would have ended up costing me more money at the end of the day and Cell C never refunded me for either the data value or the data itself. This was to the value of about R80. I then in the same month gave notice that the third contract I had with them, which also ended in December 2018 would not be renewed and this too would go prepaid. In the December, I was advise of the final contact amount, to which I paid and received an SMS advising that this contact had been successfully closed. In January 2019, almost a month later, I was advise by Cell C that I suddenly owed them a further R60 on this contract for a migration fee. When I called the call centre to find out what is this migration fee, as I didn’t migrate the number to another network, I simply did not renew the contact. I was then told, after 2 hours of holding on the line and being put through from person to person, oh no, sorry, this is actually a pro-rata fee for the 21 days of December 2018, which, I had already paid in the December 2018, and this amount was never a part of that final bill that they gave me. When I requested for then to please further investigate this amount and call me back, they told me that they do not call customers to solve queries, customers should phone them.
1 reply
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