Japie Van der Westhuizen

Carmen Benjamin Europcar Cape Town International

Carmen Benjamin from Europcar emailed me hours after I dropped off the rented vehicle at Cape Town International Airport. There suddenly appeared to be damage on the car after the car was cleared and the inspector (guess around 60-year-old guy) cleared the vehicle with no damage observed. The email Carmen sent does not contain any proof of an incident and only an incident report is attached already I must fill in which is very suspicious. The tone is also very adamant. I suspect it’s an inside job and ******* bunch of people at this branch because the inspector that took my car asked suspicious questions not related to the car inspection and wanted to know where I am going. I googled Carmen Benjamin Europcar because I know for a fact there was no damage on the vehicle and the behaviour and questions of the personnel was strange in comparison to my other experiences. I rent a car monthly from Firstcar and Woodford mostly. I found several complaints regarding this same person and strategy used on HelloPeter with the same story. They keep your deposit as well apparently and seven people are copied in the email. I saw recent complaints from Obakeng and Tiaan in April 2026. This is going on for a while now. What is concerning is that the person is still working there and even the same strategy is used. I dont think Carmen gets any trouble from management and they are catching out alot of people. This must be escalated to higher levels in Europcar since it seems this particular strategy is used at the Cape Town International branch if I look through the types of complaints on Europcar.