MD
morne B
Active since Oct 2018
19
Reviews
0
Industries
Reviews
19 reviews3 weeks ago
No response from Bonitas underwriting despite multiple emails and escalation
I have been trying to resolve an ongoing issue with Bonitas and have specifically been in communication with the underwriting department, however I have received no meaningful feedback or resolution. My issue relates to: [briefly insert issue – e.g. waiting period dispute / savings access / incorrect policy handling / debit order issue] I have already escalated this directly to the underwriters via email, including correspondence sent on: Dates can be provided Despite these attempts, I have not received a proper response confirming approval, rejection, or any clear way forward. This lack of communication is unacceptable, especially given the importance of medical aid continuity and access to healthcare services. I am requesting: Immediate written feedback from Bonitas underwriting A clear decision and explanation regarding my case Urgent resolution of my account status Membership details: Name: Morne Membership number:02200410223 I am extremely frustrated with the lack of response from Bonitas regarding an ongoing issue that has already been escalated to the underwriting department. I have sent multiple emails to Bonitas underwriting requesting clarity and a formal decision on my case, but I have received no meaningful feedback or resolution. Despite these follow-ups, there has been no clear response confirming approval, rejection, or any way forward. This lack of communication is unacceptable, especially for a medical aid provider where time-sensitive access to healthcare is involved. I am requesting urgent attention to this matter and a written response from Bonitas underwriting confirming the status of my case. All previous correspondence with Bonitas underwriting can be provided upon request
2 replies
1 month ago
No Feedback
All I want is for someone to call me back and listen to my query. I get send from pillar to post with no feedback and no support.
3 replies
1 month ago
NO FEEDBACK
I recently changed my bank and now need to update my sanlam details with new banking details for their debit order to go off. i have had no feedback and no one is getting back to me. What will happened month end when their debit order cant go off.
13 replies
8 months ago
Bonitas Medical Fund/Marara Pharmacy
I recently had an encounter with your DSP Marara Pharmacy, I reported the case to Bonita's queries and two weeks later still no feedback from Bonita's - What is Bonita's going to do about Marara Pharmacy and their incompetence. This is shocking how Bonita's is handling their clients queries. I am currently looking for a medical aid that will give me better service without have to deal with Marara Pharmacy.
3 replies
8 months ago
USELESS SERVICE PROVIDER FROM BONITAS
Good day I personally want to lay a complaint to ALL the customer assistance that assisted me from last week Wednesday to date. Check who worked on my profile. I called in to ask about my tablets and rudely the women that helped me couldn't even talk over the phone, she then said to me my chronic script is up, now how the hell were I suppose to know this... There were no sticker on my medication pack nor were there a statement. I called my doctor within 5 minutes the script was sent through to Marara Pharmacy, i called back and asked for an urgent delivery to date no delivery and i am epileptic. There is NO care and NO assistance even today the lady i spoke to couldn't even put me through to the supervisor/manager. I wonder what would happen if i get a fit and die because Marara Pharmacy didn't deliver as promised.
5 replies
14 months ago
Amazing Service from Sonel Joubert
My 5 Star goes to Sonél Joubert! Always open to assist with any query no matter how big or small nothing she cant do! Sonel deserve an Incentive or bonus as she always goes the extra mile even if it is not in her work scope. Thank you so much Sonel, i really don't know how I will manage my medical aid without you!
0 replies
14 months ago
Worst DSP Marara Pharmacy
Worst than Worst DSP Bonita's has chosen to deliver chronic medication. I have been without my Epileptic tablets and high blood pressure for days now with no feedback or response from Marara Pharmacy - Best is to cancel your medical aid and move over to someone that can help
1 reply
15 months ago
Bad To Worst Medical Aid of All
Bonitas went from bad to worst in the last few months. I recently requested to change my banking details, they have not done this and this resulted in suspension of account - I reached out to my contact at Bonitas and at Compliance tenda online and this person cant even pick the phone up to call and try to resolve. ENDLESS Problems that Bontas cant resolve not even bothering to phone. Time to pack up and Leave this useless medical aid
1 reply
16 months ago
BONITAS - POOR MEDICAL AID
I am shocked to see additional cost on the 2025 Tariffs - Yet the medical aid went up + we are paying in additional costs that wasn't there last year in 2024 Chronic medication that had no additional charges last year are now been co-payment. If you ask nobody can explain these costs. Denis has a 25% co-payment - Unbelievable!
1 reply
35 months ago
NO FEEDBACK ON ACCOUNT AND VERY POOR SERVICE
Very disappointed in the way my aacounts has been handled. To date i have not yet received my requested seetlement letters and i hope someone can check on the system who was the lady that assisted me and let me hold for 30 minutes and just drop the line. I have two accounts wich one has been handed over and the other account is still with Finance 27 i am requesting settlement letters because i want to pay and get this off my credit report. I was given 70 % discount but still not an eact amount to pay. ITC gave me an mount that does not matches the amount Finance 27 is given me. I was given another amount but still not the same as what is listed on ITC. This has been going on since 2022 where the account jumped from R 2200 to R 10 000 No wonder people are not paying because they are being fed wrong and inaccurate information on their accounts.
1 reply
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
17 (89.47368421052632%)