TT
Thapelo T
Active since Sep 2018
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Unhappy customer with a new fridge
I emailed Makro online how unhappy I am with the bar fridge I bought in December and was delivered in January. The freezer part is not working efficiently. I received an email saying my case has been resolved, how? When? While I'm still waiting for the technician to be sent to fix it. It's been almost 3 weeks now.
1 reply
3 months ago
Though Thomas could not assist me from his side, he would check up on me if the issue was resolved or not
Though Thomas could not assist me from his side, he would check up on me if the issue was resolved or not. That demonstrates customer care and made me feel like a special client given special attention.
1 reply
4 months ago
Substandard Service
Galitos Sandfontein R510 - When you order full chicken, you are given 8 pieces of chicken. You ask them politely not to cut the meat, they say it is how they sell their full chicken since uncut full chicken won't be ready in time. Despite telling them we don't mind waiting, it's just never going to happen. I've been to several Galitos, was never subjected to such lame excuse of not serving uncut full chicken. For years I've been patient, but what made the service worse yesterday it was when they said they no longer serve butters with rolls. Meaning you must eat them dry as they are. I believe there's a room for service improvement with Galitos R510.
0 replies
6 months ago
Makro Online - Poor service that inconvenience customers
Bought a bar fridge online on 1 Dec and expected delivery date was 6 Dec, but to date I haven't received my order. Despite several attempts to follow up on my order, the only thing Makro did best was to provide me with reference numbers on every email I sent. 9 Dec I received a text that my order has been handed over to courier company, today 12 Dec, still waiting.
1 reply
10 months ago
Exceptional service = Happy customer
01 August we decided as a family to have our dinner at Pedros. It was the first time using the online ordering services for collection at Moruleng Mall. The service was good, the food was ready when we got there and we decided to just sit in and eat. From the lady at the till to the lady who served our table, they were very welcoming. We really enjoyed our dinner. Pedros Moruleng Mall staff, your service is exceptional.
1 reply
12 months ago
Positive response from SAMWUMED 👏
After I've written a dissatisfactory review here on helopeter, SAMWUMED responded positively and paid my outstanding bills with the specialists. Bravo to them for taking their clients' issues seriously. Thanks you.
1 reply
12 months ago
Poor customer service at Lewis Moruleng Mall
I'm so disappointed with the service I got from the staff at Lewis Moruleng Mall. Today was the fourth attempting to follow up on the lay-bye refund I requested on Monday the 05th of May 2025 since I nolonger wanted the wardrobe. They requested to see my lay-receipt, I showed them. They said I must bring proof of account, which I emailed it immediately to the store email provided. They said they will get back to me. On the 10th and 13th of May I made follow up telephonically and every representative I spoke to, asked for my contact details and promised to call back with feed back. But unfortunately to this date none ever came back to me. Today, 27 May 2025 I went to the store, and guess what, they said they need a receipt. Which at the time I did not have. Then I was told they won't process a refund without the receipt. So basically the staff is always looking for a missing document I don't have in my position to make excuses for not refunding me my money. This is totally wrong, especially how on the first day I supp**** them with all the documents requested.
3 replies
20 months ago
BAD EXPERIENCE - THERE IS A ROOM FOR IMPROVEMENT
I am at a point of even thinking of changing SAMWUMED. Often times they reject the claims made by my daughter's dermatologist despite attaching the referral letter and i have to settle the bills out of my pocket. The saddest past of it is that when i submit the claims for refund, they were never processed until i am told the period for refund has lapsed. Since the start of their new procedure regarding specialists referral authorization number this year, I am sitting with unsettled bills that the medical aid rejected even if the referral letters were submitted, because the General Practitioners I consulted, are not aware of this process. I have been on calls being the middle-man between the GPs and the Medical Aid trying to find clarity from the medical aid what exactly they want and go back to the GPs and explain what they need to do based on how this new process work. And unfortunately i am the one that is left with a pile of bills to settle. Was it not the responsibility of SAMWUMED to have notified the medical practitioners of their new changes coming to referral procedures? Turnaround time to respond to queries is mentioned 3 days when you send an email, but believe me, if you don't do follow-up after 3 days they will take forever to get back to you. The recent one was made with this reference 230824QGWXPH, i had to call the call center when i noticed the delay in their response. Please SAMWUMED do better by your clients, we pay premiums every month in order to receive better service without hustle.
1 reply
77 months ago
Policy cover and benefits clarification
Thank you very much Goitsemang for best service which you provided for me.. I called confused and not being sure of what I'm paying for, but you promised and assured me that by the end of the end of that call I'll be informed and feeling at ease. And indeed it happened, your patience, kindness, laughter still left with me. Miway will succeed with the likes of you in the company because '' client satisfaction '' is your objective.
1 reply
94 months ago
Excellent service
The experience was excellent . More clarification on the premiums.
1 reply
Review Distribution
5 Star
4 (40%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
4 (40%)