SP
Sameera P
Active since Aug 2018
2
Reviews
0
Industries
Reviews
2 reviews28 months ago
Stale chips
Good Day, Trust you are well. Please see below, in my expressed opinion, the experience I've had with your product. I would like to bring to your notice that we are deeply disappointed with 2x 150g of your products that we purchased (Barbeque flavored Snappers). We generally enjoy them, however of recent we noticed on 2 separate occasions, the decline in quality of the above mentioned product. The chips are not fresh, not as crunchy, because it's stale and the flavor seems sour to the taste buds. I must be honest, this wasn't a very pleasant experience and seeing that this was our 2nd experience, I felt the need to bring this to your attention so as to avoid a recurrence. We are not satisfied at all with this product & despite the date printed on the packets, it tastes as if these chips are old and expired. As a consumer, I feel that our money is being wasted as we did not have just one isolated incident. Please may I ask that you implement measures in improving the quality and longevity of your products.
0 replies
61 months ago
Dissatisfied customer
This review is based on my opinion based on the service I received & is without prejudice. I had placed an order via Uber eats yesterday with KFC in my area. Order was just under R300 & was placed an hour in advance of the delivery time. On the order itself, under special instructions I had requested that all my coleslaw be swopped for mash & gravy. Besides stipulating special instructions on the order, I tried calling the store on numerous occasions to let them know that they need to take note of the special instructions.... nobody answered the calls. I also tried calling a KFC within close proximity of the KFC branch that I ordered from, in an effort to try and ask them to refer me to someone I could get a hold of at the KFC branch I ordered from. I spoke with Siya and he said to me that he finds that this is often the problem that customers have with KFC branch I was trying to get a hold of, so to avoid this problem from happening again, he suggested I must instead select his store when placing my order in the future. He told me he was unable to assist me with getting a hold of someone at the branch I was looking for. I even went to the extent of calling the KFC delivery number, even then there was no answer. I then messaged one of the area manager's who did not respond to my message at all. I then took it upon myself to call him, seeing that my meal was now delivered but with the coleslaw that I did not want & do not eat. He was very quick to withdraw his attention from any shortcomings on the stores side but made sure he passed the buck onto the 3rd party, where he was happy to point out that it was a problem with the 3rd party (Uber eats) and not them. After much back and forth baseless communication, he offered to have the coleslaw swopped but I needed to go into the store. Quite frankly, there would be no need to use the delivery service if I was able to get to the store at the time - but to him that was not his problem either so he advised that he couldn't assist. So my family's meal was awfully dry, incomplete and not worth the money, with no sides, besides the coleslaw that was delivered that we do not eat - to me my money was wasted . I would like to draw KFC attention to the following: 1. If KFC has 3rd parties delivering their food, shouldnt one of the bases be, that communication channels between the 3rd party & KFC be as accurate as possible, so that Service delivery is met?? Who at KFC is responsible to ensure that the order is accurately packed in line with any special instructions that a customer may insert? Afterall Uber eats is bringing revenue to your store as well as rendering a service to their customers by delivering your food. 2. There is a contact number designated to KFC Phoenix plaza, in Google, brabys and the likes, why does no one answer a simple telephone call at the store? 3. Why do you designate a delivery number for KFC in specific, if no one answers the calls? 4. One of the traits of Basic customer service, is NEVER WASTE A CUSTOMERS MONEY & TIME & NEVER PASS THE BUCK WHEN THERE IS A PROBLEM. Rather take constructive steps to pinpoint the problem, prioritise the problem for a resolution so that you can prevent this issue from recurring. It took approximately 1 and a half hours to get in contact with someone from KFC yesterday, who did absolutely nothing to resolve an issue. I can almost predict the lines of excuses that could be put forth to try & make up for the above shortcomings. When I look back at the kind of service that I used to receive when Mr Naidoo was around, I can tell you that the service I used to receive then from KFC vs the service I receive now are poles apart. There was never a call or message that was left unanswered or unattended to. Lastly, at the end of your month to month number crunching, when your accounts department is looking at the profit vs the losses & are grappling to come to terms with why the profits are no longer better than what it used to be, please look at incidents like the above. In my opinion, This maybe one of the reasons why you are now compelled to underpriced your meals on a Tuesday, in an effort to attract customers and revenue. Customers are your bread and butter, they bring in revenue for your organisation, if you continue to lose customers (because you have just lost one) this will obviously impact the business negatively apart from the aftermath of Covid 19 & the likes. In order for a business to get ahead of the curve, their customer experience ought to have been above average; customers ought to have been prioritised & complaints need to be resolved.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)