AM
Alice M
Active since Aug 2018
29
Reviews
0
Industries
Reviews
29 reviews3 weeks ago
Poor claim management
I lodged a claim with Standard Bank Homeowners Insurance (Claim # HLB/2026/470777 sometime last year, and my claim was ignored. On the 14th of January 2026, I wrote an email (complaint# 61185966) to find out why there was no response. I got a response in February saying there is no service provider in my area (Cosmo City), and I need to find a service provider myself. Then I located the service provider and sent out documents on the 17th of April; even now, I haven't heard from Caroline Tailor, who has been allocated to assist me with the claim. On the 4th of May 2026, I was told to send further required documents, which I did, but nothing came to fruition. Caroline doesn't even acknowledge my emails anymore. I am writing to express my disappointment in the organisation. I have decided to abandon the claim and pay the service provider on my own. But the issue is, if I struggle to get assistance for R6000 worth of claim, I wonder what will happen for a serious claim, such as fire or hailstorm? This trend has been ongoing; one claim was not considered because the system cannot pick up my details( The consultant said so). Since it was a plumbing issue, I handled it myself. Another claim (electrical, case # 46817809) was handled in the same way. When I think of my monthly contribution, my heart bleeds because it now feels like I am loyal for nothing even though i realize i do not have coverage for my property, and it is a waste of money. Over R600 monthly contribution for a long-standing customer of over 10 years feels terrible, paying for absolutely nothing, considering that I hardly claim. Painful!
1 reply
4 weeks ago
Excellent Sufficient
Following my complaints raised on the 4th May 2026, I am pleased, grateful and appreciative of the service provided by Ms Maria Motloetsi from WESBANK's service resolutions department. She has taken it upon herself to resolve the query efficiently. Thank you, Maria, for excellent service.
1 reply
1 month ago
WESBANK can't clear my name after debt settlement
I have settled the outstanding amount in full and received a paid up letter on the 12 March 2026 but even now the judgement against my profile is still active so that i cant access finance from anyone. The cruelty of the banking sysytem is unbelievable. my credit score is great but until WEBANK decides to clear my name thats when i will be able to move on with life It's a hard reality i want everyone to know, more espcialy under circumstances you don't plan for, such as loosing employment
2 replies
2 months ago
Effective efficient service
I have been with Old Mutual since 2015. I never had a challenge when logging a claim. The money reports within few hours of you have an account with them. I wish they could introduce the air time voucher they used to provide with a claim Effective efficient service
1 reply
2 months ago
Hidden costs
I had a bad experience recently. The sales person made a booking for me while I sit next to her desk and the amount I saw on the screen was different from the money reflected on the invoice.i tried to question it but I could not succeed. The sales people do not have name tags which makes it difficult to identify them when making an inquiry. I didn't receive the invoice, I had to return to the office. The amount of money I had to pay due to hidden costs was too much for a small car like Toyota Vitz. In addition to that I had to pay extra R100 per day because I had a code 10 drivers license irrespective of the 16 yrs I have had the license. I am disappointed since I didn't get value for money.
1 reply
3 months ago
Great service from WESBANK
I had a very exceptional service from WESBANK. I could not settle the balance owed in my account in 7 days as prescribed however the 30% discount was still validated even in 5-week period. I really appreciate the grace and service from Gadinewe, complaints department.
1 reply
6 months ago
MTN Unfair credit bureau listing
I had a contract with MTN, which I settled in August 2024 and received a settlement letter. Due to the change of laptops, I can no longer access the letter. After realising that I have been unfairly listed for the amount of R144, which was invoiced after the account was closed, I cannot receive assistance from VCCB because the MTN email with the reference number alone is not enough evidence for them to clear my name. MTN, on the other is unable to assist me; All I see is email communication to and from their legal, customer service and complaints division. This is one of the worst experiences I have ever had with a network service provider. It's a huge setback. My name and credit score are negatively affected. I regret ever having dealt with MTN.
0 replies
8 months ago
Unfair listing with Credit Bureau
I have settled my contract account last year, around October last year and I have requested a settlement letter, which was issued to me by Sibongile Mnguni. According to the consultant I jut spoke to, the system doesn't show what the R144 is for, and she further indicated that it is the legal department that is now handling the account. To my surprise, I realised this afternoon that MTN says I owe them R144, for which I have been listed with the credit bureau. According to the consultant I just spoke to, the system doesn't show what the R144 is for, and she further indicated that it is the legal department that is now handling the account. How does one get listed before they are made aware of the intention to list? I am sure if I were made aware of the charges, and it's a fair invoice, I would have made means to settle it. R144 is not worth this. I have been with MTN for the longest time of my life, and this experience has taught me a lesson that some companies do not deserve loyalty. the listing with Trans Union is unfair, and my name must be cleared immediately. Unfortunately, the credit bureau companies do not verify the information that they receive from companies like MTN This is affecting my credit score; I cannot borrow from any financial institution because of this. It is disappointing and painful. I want nothing to do with MTN, and I would like to advise people to check their credit information regularly
0 replies
8 months ago
Regular service interruption
Regular service interuption In February I was not working and I called to cancel my subscription due to financial constraints. The consultant who helped me indicated that I have been granted full subscription fee for February and for the subsequent months, March to May, I was going to pay a discounted fee of R400 something instead of R605. Now I am told I owe February and because this cannot be resolved my service has been suspended from the 1st October and I cannot work. The kids are also stranded at home. The next step now is to return the router but the treatment I have received is unpleasant. I am told the issue has been escalated but there is no progress feedback. I suspect the consultant who assisted me in Feb was not honest, she might have recorded that I need a payment plan, which is not true.
2 replies
9 months ago
Good quality product
I am impressed by the turn around time for delivery. 3 working days as promised. The product is of high quality . i really appreciate the service
0 replies
Review Distribution
5 Star
15 (51.724137931034484%)
4 Star
2 (6.896551724137931%)
3 Star
1 (3.4482758620689653%)
2 Star
2 (6.896551724137931%)
1 Star
9 (31.03448275862069%)