TM
Thapelo M
Active since Aug 2018
15
Reviews
0
Industries
Reviews
15 reviews44 months ago
Aldo bags sub-standard quality
The quality of Aldo bags has seriously deteriorated. I was at Aldo Rosebank just now to return a faulty bag. Inspected 3 other bags which also had issues.
0 replies
52 months ago
Beware of Dischem Rosebank multiple claims on Medical aids
On the 31st I got meds from Dischem Rosebank and I was told there are no funds the medical aid is not paying which was puzzling as it is the beginning of the year and I knew for a fact that I had funds. I ended up paying cash only to see that the claim went through and the medical aid processed and paid. I have been sending emails to Dischem Rosebank for them to refund and have not received a response. So Yesterday I called and asked them to look into this transaction cause they received double payment. instead of refunding me or the medical aid, they put through another claim today with today's date for the same items I took on the 31st. This is unacceptable. Refund me or the Medical aid and stop claiming for items that I have paid for over and over again! I heard another person complaining about the same thing happening at Dischem Rosebank so this is not an isolated case.
0 replies
53 months ago
Unfair Refund Treatment
I bought 3 back to school items from Takealot with the FNB promotional code of R100 off if you spend R500. The total cost of the items I bought amounted to R673. I returned a lunch box which was of a very poor quality which had cost me R119. Now take a lot only refunded me R19. This does not make sense to me because had I bought only the two items I kept, I would have still received the R100 discount as they were above the R500 required to enjoy the discount. Takealot please refund me the full cost of that lunch box what you are doing with this transaction is unethical.
0 replies
56 months ago
It gets interesting every time
So discovery didn't pay yet another of my son's chronic claim. First reason for the none payment was that the Dr's Practice number is invalid or not on the invoice. I highlighted the practice number and re-submitted, then they came back and said they are not paying because I have no savings. Then I told them this is a covered chronic condition. So after confirming that this claim should be reimbursed... I got a call again today where I was advised that the reason the claim was not processed is because the claim was under my name and not my son's name. When I asked who made the mistake.. I was told that it was the Dr's fault as it was an electronic claim. I am like: this was not an electronic claim by the Doctor I am the one who submitted the invoice and you all can see the patient's name on the invoice they advised that they will reprocess the claim. I am not sure if the person who captured my claim was drunk or what, first there was no practice number, secondly I am the patient. Wonder what is next. You all are losing the plot. I will be moving to Bonitas from Jan :) Don't bother contacting me there is someone already assisting me with this, though your service is generally bad at least the person assisting is friendly, I will give you that. I just wanted to leave a review of your service.
2 replies
57 months ago
Horrible Customer Service
What a horrible experience. My Woolworths card has been faded for a while and cashiers have been complaining when they swipe because it does not always read. So I decided to get a new card at the Greenstone Store. So I asked the lady that assisted me if I would still be able to buy online while I wait for the new card she said YES! I tried to buy online today and the transaction wouldn't go through . I have been on the call with 4 people each call lasting between 10 and 23 minutes, on 2 of those calls, I was put on hold for a long time and then the call centre personnel never comes back the call just dropped. I was eventually assured that my card has been unblocked and I can continue with my purchase, I tried again and it still didn't go through when I called for the 4th and final time, I was rudely told that the card is not unblocked and we wont unblock it you have to wait for the new card. And I asked why is it that I am getting different answers from people that work for the same company, aren't you guys supposed to be telling a customer one thing? The rude call centre agent told me it does not work like that. So my question to Woolworths is do your call centre employees receive different trainings? How can I call the same retail shop and get different answers. I am beyond annoyed with the service, I wasted a lot of airtime calling Woolworths today and I was hanged up on twice and the last agent was plain rude! I couldn't even get a word in yet I am the one who called. But with all this but service I choose to see a silver lining, you have convinced me to close the account. So please don't issue the new card, I will be settling the account and closing it. The positive side about the bad service received from Woolworths is that I will have one less debt.
0 replies
57 months ago
Pathetic Chronic Cover
On 23 July 2021, Discovery sent us a new approval letter for my son's chronic condition for epilepsy. The approval indicated that he is approved for one EEG with Special activation. However when I put through a claim for this type of EEG it was not paid. The initial enquiry via email sent on 4 September was ignored, today when I call them they said to me this cover is only applicable to a new diagnoses and that they will not pay as my son was already epileptic when we joined the scheme. My question to them was why did you include this cover in the approval letter if you know you will not cover it for this patient? They said I can appeal their decision. I need to understand if the approval letters are just blanket answers and pre-populated for anyone who applieas for chronic cover for a specific condition. If my son is not elegible for this cover why include it in the chronic medication cover letter in the first place? In addition to the epilepsy, my son has mental health issues which discovery also refused to cover via chronic and for this exclusion they did not even offer sufficient reasons. What exactly does discovery cover? We pay doctors to fill in this forms you send us, we cant always be appealing after you don't approve the medication/medical procedures!
4 replies
69 months ago
Poor Customer Service and full of stories.
I bought a dining suite online and paid the full amount using payflex on the same day. I then enquired on their whatsapp how long it will take to receive the delivery and I was told 10 working days (their website says delivery next day). 10 working days came and went, nothing happened.. I started enquiring and I as told so many stories. I sent whatsapp messages on the 2 and 5 September 2020, I was just blue ticked - no response, sent another whatsapp message on the 7 September 2020, they asked me to provide them with a proof of payment, which I did. They said they will come back to me, never did. I sent another text on the 9 September 2020, then I was told my order was never placed. I called them and they said they will sort it, whoever, was handling the whatsapp will call me back to sort it out for me. They never called. Just sent a text to say I am on it, I will give you feedback the feedback never came. On the 11th of September I requested a refund and I was told since its payflex, the refund will take 7 to 14 days. On the 23rd I sent a whatsapp asking for confirmation that the refund has been processed. Someone called me and said the person who assisted me didn't process the refund and payflex refunds take 3 to 5 days. They will process the refund for me at that moment,and I should have my money by the weekend. I followed up again on the 29 September 2020 and I was told the refund has still not been processed. They are telling me that their manager only came back today and that I should email him if by Friday I still don't have the refund. I only got my refund after legalwise and payflex intervened.
0 replies
70 months ago
Impressed
I ordered takeaways from Shesa Lux Norkem Park, trying something new... I had the best braai meat I had had in ages. the portions are nice and big and meat is well marinated. I think I have found a new favourite fast food spot
0 replies
70 months ago
Excellent Customer Service
I bought a couple of Furniture items from Furniture Mart, I did not know who they were and what their quality is like. I contacted them via whatsapp and I was assisted by Fanyana, who before taking my order confirmed that stock was available, advised of the delivery date and was very professional and friendly. I received my order on time and everything was as I saw on their website and ASSEMBLED!! I was completely blown away, good customer service is hard to find this days and most furniture shops don't assemble anymore or they charge you a fee. Kodus to you Fanyana and Furniture Mart.! It would be a crime not to appreciate your service. keep up the good work
0 replies
76 months ago
Dom't use discovery if you are on chronic meds!!!
So last year l joined discovery medical scheme and they did not want to cover my son's full epileptic medication. At the time we moved over he was using epilim, trileptal and keppra. With the eplim they approved a generic nalvapro, with trileptal they approved a generic mylan- oxcarbazepine (which we struggled to find at pharmacies and made my son droll and look like a vegetable) with the keppra they said no cover whatsoever as it is not on their fomulary list! I had to buy the medication cash. All this medicines where covered on the PMB of my previous medical aid Camaf although it was not on their formulary list as Camaf understood that they cant just mess with a chronic patient's medication and approved to cover his meds. I was only paying R2200 with Camaf and was on 1 of their lowest bracket plans (network choice), with discovery l was paying well over R5500 a month and they couldn't give a damn regardles of the many motivations we sent from his neurologist. So l decided to move to another plan which l pay R7200 on so they can cover his meds. I called discovery to confirm if they are not going to tell us about the formulary list on this plan and they said they wont, as long as its a PMB condition, the medication will be covered regardless of the type. Beacuse he had gotten used to using the mylan-Oxcarbazepine we continued with it this year. On the 6th of Jan I sent the new script to discovery med-express and they kept on calling saying they dont have stock of the very medication they made my son switch to. We only got the medication on the 20th of Jan after my son had run out of medication and was having seizures. So again now in feb l submited a script on the 13th and now they called to ask if they can give me trileptal instead (his original medication) as they dont have stock of the mylan.. I accepted this as my son was running out. To discovery the fact that the keep on changing my son's meds is no issue at all. Its business as usual!! never mind the impact it has on my child. To my suprise when l viewed the claim history, they claimed from the day to day medical savings this month and not from the PMB even after they assured me that regardless if the medication as long as l still have PMB cover they will pay from PMB!! Can someone from discovery just send me a detailed email explaining to me what all this nonsense is about?? I have really had it and its time to go to the mdecial ombuds now.
2 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)