JS
John S
Active since Jul 2018
3
Reviews
0
Industries
Reviews
3 reviews13 months ago
Chris Kolbe is absolutely tops!
After many years of being insured through multiple insurers, I finally found Outsurance! Not only does my new premium save me >R5000 annually, but the service is out of this world! Chris Kolbe is my broker. He is extremely quick to respond to messages, he goes out of his way to assist. He even responds to messages on weekends. I am very grateful that I found Outsurance and wish I found them much earlier, I would've saved thousands!
1 reply
18 months ago
Mitsubishi Paarden Eiland
I’ve always been a big fan of Mitsubishi and recently bought a second-hand Pajero Sport. Before making the purchase, a friend asked where I planned on servicing it. When I mentioned Mitsubishi Paarden Eiland, he laughed and warned me I’d regret it. His words almost made me reconsider buying a Mitsubishi—and now I understand why. This branch has completely put me off Mitsubishi. My next car will not be a Mitsubishi, not because the cars are bad, but because the service here is utterly appalling. I took my car in on Friday after days of struggling to get it booked in—calls were ignored, and promises to call me back were never kept. I was told I’d receive a quotation on Monday, but today (Monday), after calling at least eight times, I’ve received nothing. Each call either gets me transferred before the line dies, ends with vague promises of a callback (which never happens), or isn’t answered at all. Reception often seems non-existent. It’s mind-blowing that a franchise like this can deter loyal fans of Mitsubishi just because their service department is so disorganized and unprofessional. It’s not just frustrating—it’s disgusting. If this is the standard of service Mitsubishi South Africa accepts, I’ll sadly take my loyalty elsewhere.
0 replies
27 months ago
JJ from iStore canal walk it terrible!!
Today I called the iStore to ask whether they can assist in replacing my phone's battery. The call centre got the Canal Walk branch to call me, they confirmed that I can bring in my phone and and get it replaced, it will take a hour or 2. I went in immediately, and met JJ, who works at the iStore. I asked JJ if my phone will be wiped, he said that there is a slight chance, but only in extremely rare cases, and reassured me that I don't have anything to worry about, I was very thankful. He then turned his laptop to me and asked me to enter my phone's password (which I expected would be the case, and I would've been happy to give it), I asked him why they need me password, he then said that they need it in order to run tests after the repair. I then politely asked if it is not possible for me to just give them my password afterwards while I am present. He then turned the laptop back to himself and said 'I am going to wipe the phone, no need to give me your password.' I then told him that he has an attitude, he giggled and looked at his colleague (as I am crazy and making sure they see this) and said, I don't have an attitude. I told him I will not continue with the repair, he didn't hesitate to hand me my phone, I was barely finished with my sentence when he handed my my phone. He could've just said, 'no, unfortunately you need to give you password right now' then I would've. I have been considering switching to android for a while now, and now I have made the decision, I am switching. I will not be treated like a dog!!
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)