MN
Mosa N
Active since Jun 2018
7
Reviews
0
Industries
Reviews
7 reviews25 months ago
See You Again Soon, Pineapple! 🍍
Pineapple Insurance is SIMPLY THE BEST! 🍍 My experience with them has been so awesome and I definitely think they're underrated. The best part about them? Communication! This company makes you feel like you're really a valued client. It's simply amazing what this does to the mind. Anyway, I unfortunately sold my car and I'm not mobile at this point. Today, I reached out to them to cancel my policy. No call centres, no waiting for hours listening to boring elevator music, no attitudes from the consultants. One text on their app and a super-friendly lady called PALESA MOTSHOARI was at my aid. The entire thing took merely 2 minutes. I made sure that I expressed to Palesa my love for Pineapple. ALso, that this wasn't "goodbye". As soon as I'm mobile again, Pineapple is TOP OF MY LIST! ⭐️⭐️⭐️⭐️⭐️
2 replies
26 months ago
Time Wasted; Agent Didn't even show up or answer calls!
I was left hanging at the gate of a property in Morningside, Sandton at 07:30 in the morning after having driven over an hour for viewing. Gavin Mawson and I agreed to view the property. He mentioned he couldn't do afternoon unless I was willing to do before 08:00. I proposed a 07:30 viewing which we confirmed. I left my place at 06:25 in the morning, got to the place at 07:28 and Gavin was nowhere to be found. Not picking up my calls, not answering my texts. The security at the gate said to wait for him. After 15 minutes or so, I knew he wouldn't show and drove away. I wasted my time and petrol on someone who didn't take me seriously. I often buy properties to rent out and I haven't dealt with Rawson, but THIS was a terrible first time experience!
0 replies
67 months ago
DISAPPOINTING: Sub-Par Quality, Rushed Work and Poor Delivery.
I'm a PRO-BLACK-BUSINESSES type of customer. I was, unfortunately, duped by the Instagram hype of Got Wood SA. In June of 2020, my wife and I ordered a TV stand, for which we were quoted R5,000. We paid it immediately upon receipt of the invoice. Few weeks later, we started getting messages about "back log" from lockdown. Long story short, our TV stand came exactly on the 12th week (which is the maximum length of waiting time). Upon arrival, however, I realised that the stand still had wet paint and not all parts varnished. It was evident that despite the long waiting period, I still got a "quick-quick" last minute job. On the day of delivery, the guy kept calling to try to push the date out further, to which I sternly refused. The TV unit is of subpar quality, the drawers don't open properly - we don't use them at all, and the paint was drying for the next few days after delivery; so we had to keep the windows open for the fumes. I'm so disappointed. I had intended to do business with them for 3 more items, but my first experience is, unfortunately, my last. I feel like I might as well have went to @HOME to buy a much more proper item. We lost R5K because this unit looks like something put together by a total amateur.
0 replies
67 months ago
QUICK TO OPEN AN ACCOUNT FOR YOU; DRAGS TO CLOSE IT!
I've been calling RCS for this ENTIRE YEAR to close off an account. It's shocking how it takes 10 minutes to open an account, but 10 MONTHS to close it off! One call after the other (each of which you hold an average of 23 minutes), the consultant will say "it has been escalated and you will receive a letter in the next few days". A couple fo months later, the next consultant tells you THE EXACT SAME WORDS as if they were scripted! Never - EVER - open any account with RCS. The customer service is the worst (with monotonic and uninterested consultants on the phone) as well as a system that needs you to FOLLOW UP for the entire year for them to fulfil ONE REQUEST! As it stands, I just got another reference number 5 minutes ago [ACT-912921-9C8G4] which I know I'm going to need to follow up again even though another escalation was made in 6 months ago! It's absolutely HORRIBLE!!!!
2 replies
69 months ago
Great Service & Less Issues
When I took up my AfriHost contract, the journey was arduous with a lot of calls and complaints to the service provider. What I appreciate, is a brand that listens and tries to rectify where it went wrong. As much as customers feel the need to say when they have been wronged, we need to also give credit when the brand is doing well by you. Truth is, it's been a while since I had any issues with my AfriHost. My connection has been fairly great and working at home was a breeze. I've officially returned to work today, but AfriHost made sure my "working from home" was a breeze as much as possible. At times, our infrastructure provider, TeraLink was horrible, but THANK YOU AfriHost for being the perfect digital partner to keep me connected amidst a terrible time of anxiety and pandemic. I foresee many more years with you!
0 replies
69 months ago
Forced to Upgrade My Package by a rude consultant!
I just got a call from Vodacom and the consultant tried to upgrade my plan from my current one to a higher plan. Little did she know I was migrated January of this year. After trying to justifying her case, I was adamant that I do not want to move to a new plan, then she literally hung up while I was still talking. It's clear that these consultant get a commission for every person they get to "move up" to a new package. It explains why she spent forever trying to convince me but got so irritated with my decline that she hung up on me when I said no. Service like this frustrates me. I wish I had her direct number to let her know that what she's doing is wrong - as much as she's trying to make her commission, clients aren't obligated to "buy" whatever she's "selling" and she needs to be okay with that and treat them with the very same respect and enthusiasm as when she initially called.
3 replies
97 months ago
Deteriorating Customer Service/Care
It saddens me that when Telkom Mobile broke into the scene, they had exceptional service and treated every enquiry with the utmost urgency. Their service was phenomenal and they looked out for their clients. Due to their "reasonable" data rates, a lot of people have moved to Telkom from their respective service providers. Telkom, unfortunately, has become corky and cares less about the very clients that got it to where it is. Service is horrible, enquieries take FOREVER to be attended to. I even ordered a device in February and I was send back and forth for months. To this day I haven't received my device and I even gave up. I think Telkom needs to wake up. People may like your "cheap" data, but for some clients (like myself), relationship is what we value most. I buy an EXPERIENCE; not a product or service. No customer forgets how you made them feel. Remember that!
1 reply
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)