AY
Abdul Y
Active since Apr 2018
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
No response
Submitted application form for assistance no response whatsoever despite constant emails
0 replies
3 months ago
Gepo
Submitted a complaint over a year ago and still no response whatsoever
0 replies
9 months ago
O.t.p headache
I do not have access to the cell phone number which is saved on there system to receive a o.t.p. I contacted support two weeks ago and these are the steps that were followed A link was sent to verify my photo which was successfull I was then informed that since I do not have an i.d card I should take a selfie with me holding my i.d the current date on a super piece of paper and forward it of which I did Despite following up on more than five occasions I did not receive any response I then received a response that I should go apply for an i.d card and only then can I be assisted I informed payflex I am a person with a disability being a paraplegic and that I needed to change the cellphone number as a refund of an order was sitting in the payflex wallet My question despite me following what ever payflex requested aswell as informing them that im a person with special needs To change a o.t.p seems as if there requirements are more stricted than a bank or even sars How is this possible and when I said I would take to social media I'm being ignored
1 reply
16 months ago
Hello Peter review deleted
I wrote a review on hello Peter regarding a specific company and the company reported my review. I was contacted by hello Peter regarding this and they asked for evidence and proof to substantiate my review via email. I responded requesting to whom must I forward the information to as it was an automated email from hello Peter however my review was removed with out any investigation
2 replies
16 months ago
Standard bank home loan department
I contacted the home loan department to restructure and assist regarding my home loan last year September and have provided all the paperwork aswell as necessary documents and have not received any feedback despite requesting on many occasions the DCC Restructures department I have also informed them that I am person with physical disabilities
33 replies
16 months ago
*******
I purchased a full chicken 6 rolls and chips for R199 when the driver arrived I was asked to enter my pin which doesn't allow me to say I haven't received my order on the app at a later stage and the driver doesn't even jump of his delivery bike until a correct pin is entered. I then realised which out taking the delivery of the order that my order was wrong I was sent 6 roles and a cranberry juice. The driver then said that establishment has been making alot of errors he would go back and collect the order and return with the correct one for me. At no stage did I take delivery of any order. I have made many requests for help and support on the Uber and all I am told we are sad to hear your experience but we cannot refund you. I was basically ****** by the delivery person for the wrong order and Uber cannot or worn assist. I even stated I have video footage of the incident but Uber eats worn refund my hard earned cash
0 replies
29 months ago
Forced into vouchers
My cellphone a s23 ultra was lost. Naked could not supply me with a replacement from their service providers and offered me vouchers. Despite me having to ask daily and more than once for feedback I was being forced into a take alot voucher aswell as an istore voucher I am not happy to take a voucher and I don't have the money to out lay at the moment up front to be reimbursed. I don't understand if it is about me purchasing the same device is what I understand why would url offer me a istore voucher I would like to escalate this matter to management as from what I understand I'm suppose to be put back in the same position I was. If there is no joy in me getting a cash payment please can I have it writing that my claim has to only be settled with a voucher as explained so that when I submit to the ombudsman I have all my ducks in a row. I do understand its not your fault but it's quite frustrating as I have been a naked customer for quite some time and to be forced to buy sumting with a voucher which I can't afford the difference I don't think it's fair. What do I do with a R25000 voucher when the phone is this price. Hi Abdul, Your previous claims were for repairs which are handled differently from total loss claims. As this device was lost, we can only settle you in cash after the device has been replaced and you've provided us with proof of purchase from a reputable supplier. As such, we have to offer you a voucher or claims card for the time being. Kindly let us know how you would like to proceed. I obtained a quote from amazon according to the above reply it must be from a reputable buyer. The whole world purchases from Amozon how can they not be a reputable buyer. I am being forced now to take a R25000 take alot voucher and I have to put in the difference of R10 000 to obtain the same device as I've been instructed to yet I was offered all other different types of vouchers aswell as one from the istore how do I purchase a samsung products if its about me purchasing the same device. My last two claims naked could not provide a replacement and offered me cash from the onset. To my understanding I should be put in the same position I was in. My position was a samsung s23 ultra not vouchers that I can't purchase the exact model and if naked can't supply the replacement I should be able to get a cash payout to purchase my own replacment as I can get it from other online overseas stores. Bottom line what I do with my claim pay out should be my buisness as I'm not asking for extra asking for what I am insured for yet im being forced into to vouchers which I assume naked gets at a discounted cheaper rate. To my understanding the insurer nor the insured should benifit both should be left in the same position. Hi Abdul, Your previous claims were for repairs which are handled differently from total loss claims. As this device was lost, we can only settle you in cash after the device has been replaced and you've provided us with proof of purchase from a reputable supplier. As such, we have to offer you a voucher or claims card for the time being. Kindly let us know how you would like to proceed. How can I now be forced to purchase the same device the be reimbur*****t for cash what is the point of Insurance. Why then am I offered an istrore voucher. My previous claim was for total loss as they could not replace the damaged phone so a phone being lost why should it make a difference I have had perfect service thus far now at claim stage when I have requested answers and assistance I am being given the run around. The service received from Sonia that I have to practically beg for feedback isn't fair. I only get feedback I was then informed by daryl via a telephone conversation at 11:00 that a meeting was scheduled for 14:00 to discuss my matter and I would receive feedback no later than 14:30 today. I asked the matter to be escalated to management and he informed me he was part of management and would escalate it to the necessary department. This is the reply received from Sonia Hi Abdul, Sonia here from Naked. Thank you for your email, and apologies for the delay in this regard. We will be discussing your claim in detail with our management team. We will only be able to advise on the way forward within the next 2 working days (probably sooner) after this discussion this afternoon at 2pm and once sign-off has been received upon finalisation of your claim. Regards, Sonia So after my call and what was promised to me I must wait a further 2 working days This isn't just about the the vouchers this is about the run around and the complete disrespect by Sonia who doesn't have the decency to reply to emails
4 replies
29 months ago
Fnb refuses to assist disability needs
My personal account has been blocked with out being informed fnb be stated due to *****ulent activity. I was then told to go to w branch to verify my identity. This was almost 2 months ago . I am a person with a disability being a paraplegic and still cannot make my way to the branch. I receive my monthly pension into this account and fnb refuses to assist me. I had this issue before during covid and verification was done via teams
3 replies
32 months ago
Discovery bank accidentally eft shocking response
I did an incorrect eft to a beneficiary fnb account that I do not recall I was told outright by discovery bank including management they are unable to assist me at all which means I have lost my money completely the sum of R7900
1 reply
33 months ago
21 days warranty credit
I returned a ryobi heat gun **** burner on the 22 August 2023 for warranty as it was defective. On the 11th of September 2023 I was informed the product was tested and working fine of which I provided my address for them to deliver the product. Please note that I was informed of the warranty feedback on the 20th day. According to what I was told today 22 September 2023 the product is still with the supplier which makes it 30 days . I requested a credit 4 days ago and was informed that it would be done with in 24 hours. I have requested feedback atleast 3 times a day and called in atleast 4 times a day and was informed that the matter can only be escalated as the agents did not have the means to process the credit as it is the supplier warranty teams decision. I received apphaulin sevice as i communicated with Mr Xavier the initial person who was dealing with my warranty claim and requested feedback from him at least 4 times and he did not have the decency to update me with any feedback what so ever. According to the snap shot taken from takealots website It clearly states that if the repair or the return is not concluded with in 21 days from the time I logged the return a credit will be offered to me. I am demanding a credit as today will be 9 days past the 21 days turn around time according to takealot. I still waited 6 days after the deadline before requesting the credit as I was being pushed from pillar to post. The only thing an agent says is the matter has been escalated to the necessary department and will provide feedback when once received which never happens. There is no communication what so ever with the many emails I have sent. Today I received this email after calling in and receiving the same excuses Good Day I hope this email finds you well. The item is under the supplier warranty and the outcome of the assessment is at the suppliers discreation. We are note able to change/alter the outcome provided by the supplier. Thank you for contacting Takealot.com Kind Regards Xavier M I responded Good day I do not want to change or alter ther suppliers decisions. According to takealot warranty procedure if it isn't concluded in 21 days a credit will be offered. Today is exactly 30 days and I am requesting a credit as it is in within takealots policy. Today is 9 days late I do not want the product as I have already purchased something similar as I could not wait. I would like a credit Abdul Yusuf I do not want any special treatment or for them to alter the suppliers decision l. I merely want my credit as it clearly states that if I do not have my return or it isn't concluded in 21 days a credit will be offered. I was also informed 3 days ago a credit will be done with in 24 hours. I have been **** to by take alot agents stating that the 21 days is 21 one working days no were does it state that. They are to an extent that its so unprofessional that while on the line with agents I can hear doggs barking in the background. I have purchased a similar product as I could not wait and still don't have my return 9 days later. According to my takalot application my product is still currently at the supplier and doesn't look like I will be receiving it anytime soon. I have been a supporter of takalot from day one and the way I have been treated with a simply warranty claim makes me want to take my buisness elsewhere
0 replies
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