TM
Tshepo M
Active since Mar 2018
40
Reviews
0
Industries
Reviews
40 reviews1 month ago
UIF Claim Delayed Beyond Stated Processing Time
I would like to lodge a complaint regarding the excessive delay in processing my UIF claim. I submitted my UIF claim on 20 March 2026, and since then the status has remained “Submitted” with no progress or feedback. I have already submitted all the required supporting documents, yet nothing further has been done on my application. According to the UIF’s stated turnaround times, claims should be processed within approximately 25 working days, provided all documentation has been received. That timeframe has already passed, and I have still not received any update, payment, or communication explaining the delay. This situation is causing significant financial stress, and I am extremely disappointed by the lack of progress and communication. I request that this matter be urgently investigated and that my claim be processed without further unnecessary delays. I would also appreciate clear feedback on the current status of my application and whether any additional action is required from my side.
0 replies
1 month ago
Disappointed with the level of service I’ve received from MFC
I am frustrated and completely dissatisfied with the shocking lack of service from MFC. I first contacted MFC on 10 March 2026 requesting urgent assistance after being retrenched (last working day: 27 February 2026). Since then, I have sent multiple follow-ups and even resent all required supporting documents on 1 April 2026, yet I have been completely ignored. Not a single acknowledgement. Not a single response. Despite clearly explaining my situation and formally requesting a 3-month payment holiday / cooling-off period, MFC has continued to debit my account without any engagement whatsoever. This is unacceptable and shows a complete disregard for customers facing genuine financial hardship. My account is up to date. I have acted in good faith and communicated proactively I am not refusing to pay, I requested temporary relief due to retrenchment and instead of support, I am being met with silence and continued debits as if my situation does not matter. This level of negligence and lack of customer care is disgraceful. If this matter is not addressed immediately, I will have no choice but to escalate this further through regulatory channels and seriously reconsider continuing my finance relationship with MFC.
0 replies
1 month ago
Disappointed with the level of service I’ve received from MFC
I am frustrated and completely dissatisfied with the shocking lack of service from MFC. I first contacted MFC on 10 March 2026 requesting urgent assistance after being retrenched (last working day: 27 February 2026). Since then, I have sent multiple follow-ups and even resent all required supporting documents on 1 April 2026, yet I have been completely ignored. Not a single acknowledgement. Not a single response. Despite clearly explaining my situation and formally requesting a 3-month payment holiday / cooling-off period, MFC has continued to debit my account without any engagement whatsoever. This is unacceptable and shows a complete disregard for customers facing genuine financial hardship. Let me be clear: My account is up to date. I have acted in good faith and communicated proactively I am not refusing to pay, I requested temporary relief due to retrenchment Instead of support, I am being met with silence and continued debits as if my situation does not matter. This level of negligence and lack of customer care is disgraceful. If this matter is not addressed immediately, I will have no choice but to escalate this further through regulatory channels and seriously reconsider continuing my finance relationship with MFC.
0 replies
2 months ago
Useless bank - Inconsistent help, moving all my accounts
I accidentally transferred funds into my Prestige account instead of my Mo account. Late last year, the same thing happened and a gentleman helped me fix it quickly. This time, I spoke to Lerato, who said she "won't be able to assist." No solution, no effort. If the bank can help once but refuse the next time for the same issue, that's not service – that's a gamble with my own money. I am now moving all my accounts away from Standard Bank, including my home loan. This bank is useless and robs people.
2 replies
3 months ago
TERRIBLE SERVICE
Why did MTN suspend my services even though my account is up to date? Now I'm being told I have a balance of R2640.00, where does it come from and which month is this for? I sent proof of payment but still dragging their feet to assist me. I need my services reactivated ASAP.
0 replies
3 months ago
UNAUTHORISED DEBIT – YOU HAVE NO RIGHT TO MY MONEY!!!
I am absolutely FURIOUS! I just checked my bank statement and saw that Assupol has debited my account AGAIN! What part of "CANCELLED" do you people not understand? I formally cancelled my policy on the 29th of January 2026. I explicitly told you to STOP debiting my account because the policy is finished, cancelled, done. I did everything right on my side. Yet, you have ****** money from my account without my permission. You do not have my mandate anymore. You do not have the right to touch my account. This is completely ******* and *********. I want my money back in my account immediately. Not tomorrow, not "within processing times", IMMEDIATELY. You had no problem taking it instantly, so you can have no problem giving it back instantly. This is the worst cover ever, and now you are proving to be the worst company ever. If my money is not back in my account by Tuesday 3rd March, I am going straight to the Ombudsman, my bank, and everyone I know to tell them to never use Assupol. I NEED this sorted ASAP.
1 reply
7 months ago
Bad Service
I am writing this review out of sheer frustration with Auto & General's disgraceful service. My mother lodged a warranty claim on 25th October 2023, and since then, it has been an endless cycle of delays and excuses. Despite her submitting all the required documents promptly, your team has done nothing but "run her around." There has been zero assistance and no progress on the claim. It is absolutely unacceptable that you are so efficient at debiting your clients' accounts every month, but when it comes time to honour your side of the agreement, you play hide and seek. This is not how you treat loyal customers, especially elderly ones. If this matter is not resolved URGENTLY, I will also escalate this complaint further to all social media platforms and I will be immediately cancelling my own service plan with Auto & General. You do not deserve our business if this is how you operate.
1 reply
9 months ago
Terrible Service
I've put on a claim on the 16th August 2025 for my gyser and Standardbank sent 3rd party to come and access, of which they did and the contractor mentioned I'm gonna need a new gyser. I've been waiting for Standardbank to contact me and respond to my emails but to no avail, I even made numerous calls to the insurance department and I'm not getting any answer. One lady from the insurance department mentioned they will have to pay me out in order to get a new gyser but still waiting. Its been close to a month now without hot water and they don't EVEN care. I'm gonna have to move my bond and insurance to bank that cares clearly Standardbank stuff dont care about their customer.
2 replies
20 months ago
WORST SERVICE PROVIDER
MTN is the worst, they keep on suspending my services even though my account is up to date. I provided them with proof of payments and they still insist I owe them, this is a ******* and its absurd what they doing.
0 replies
21 months ago
Terrible service
I'm still waiting for takealot to refund medsdsd. On the 28th August 2024, the refund shows as processed on their end however its been more than 9 days now without receiving my refund and this is their refund policy "Your refund has been successfully processed and your funds should reflect in your account within 3 to 5 business days subject to your bank's processing times. Allow 7 to 9 business days for international banks." but I'm still waiting, they busy telling all lots of stories even requesting my bank statements which is absurd but I provided those to them and still this?
0 replies
Review Distribution
5 Star
3 (7.5%)
4 Star
1 (2.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
36 (90%)