Active since Mar 2018
The LED screen on my solar inverter was faulty. I contacted APS and was assisted quickly and within a few days the inverter was removed and taken to the supplier to be fixed. I was notified via WhatsApp on a weekly basis on the progress. The service I have received from APS was absolutely outstanding and the job was done very efficiently.
From the start contacting them right throuh to installation of the system everything was done very professional. I will gladly recommend APS to anyone needing to install solar. Great service!!
We have applied for the DSTV Explora on price lock on 24 February 2018 and was approved. Up to today no delivery was made to us, instead the device was delivered on the 1st March 2018 to someone else. The device and smart card was activated on my mothers name on 5 March 2018. On the 2nd March 2018 I made a call to the call centre enquiring about the delivery and was told it was too soon that we should wait a couple of more days. Waited and nothing happened. On Monday, 12 March 2018, I contacted the call centre and was assisted by Ntombi (very helpful) who in turn handed my query over to the payment department. I was told that someone would phone me within 24 to 48 hours. Nobody phoned me whatsoever. On Saturday, 17 March 2018, I took my mother to the offices in Randburg so that we could go and see what was going on. We were assisted by a very helpful lady (Vuyokazi). We were told that the payment plan department are supposed to assist us with this but their working days are from Monday to Friday. She informed us that the matter would be given over to them on the 19th (Monday). One phone call from the payment plan department was received and nothing after that. The morning of the 20th I received a call from a gentlemen from FedEx Couriers that he is at my gate to collect a parcel for MultiChoice. How on earth is this possible? I was supposed to receive a package from MultiChoice. Told the guy I do not have a package for MultiChoise and he left. Yesterday, 21 March 2018, I received an SMS from MultiChoice informing that the collection is booked for today, 22 March 2018 and that FedEx will collect. Even the billing on my mother's account is incorrect. I really need someone to assist me now. It is two days away from a month that we are struggling like this. My mother has been a loyal subscriber for many years and now is being treated like this. Can someone come to our rescue please.
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