CL
Cronje L
Active since Feb 2018
77
Reviews
0
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Reviews
77 reviews3 weeks ago
Invisible impossible to reach
They dont answer emails or phone calls. What sort of a company is this? In process of becoming a member but if a company that works with ones health is impossible to contact? No thanks. Terrible terrible 1st impression
0 replies
1 month ago
Riana at Discovery True example of dedication
Big thank you to Riana at Discovery who went the extra hundred miles to solve a problem I was facing and had no idea of how to solve. She was accessible at all times and kept me up to date every step of the way. She also has a sense of humour which is part of the healing process for people in recovery. Thanks Riana. Discovery, she's a keeper.
1 reply
2 months ago
Oneplan has Noplan
Their 'have funds loaded onto your card' story involves as many phone calls and as much paper work as would any other cardless plan at any other similar institution. They sent me from pillar to post by email and when I depleted of ways to prove that I had already settled R1000 towards the account another reason was invented not to provide me with the funds to pay the remainder of the bill - neither the R1000 I've already paid . Out of desperation I decided to call them but the agent's line was very bad. I asked him on which side the problem is, mine or his and he said possibly his as another caller had complained about the same. He called back which I very much appreciate however upon answering, I was immediately disconnected. Wits end.
1 reply
6 months ago
Standard Bank 2025 loser
On Thursday or Friday last week both of my mom's cards wouldn't work and my app wouldn't open whilst our wifi was fine. I called Standard Bank's call centre where the agent checked the account and I stopped the cards. She also ASSURED me that seeing I have power of attorney and so, signing rights for her account. I drove the 57 km from where we live, to Somerset West Mall branch.and was told that I couldn't get the new cards. What the hell!?!! I really hate this bank.
2 replies
7 months ago
No humans at Discovery. Aruna call centre
Pls stand assured that there are NO MORE GUMANS working at Discovery Insure. Good luck if you want to pay them their premium. I am absolutely repulsed
3 replies
8 months ago
So where does my electricity go
AGAIN I bought electricity for our metre this morning. R100. That's 20 min ago and Im still waiting for it to come through. Last time this happened I never managed to retrieve it. This NEVER EVER happens with the Capitec app.
1 reply
8 months ago
Pineapple possibly doesn't exist
Absolutely ********** service! No call centre! One number where you can hold until chickens start laying golden eggs. Finally I found a place where one is supposed to email them or whatever. Shortly after, I started getting calls from Outsurance but not a word from useless seemingly non-existent Pineapple. Only place one sees them is when you see their debit order. Shame in you.
1 reply
11 months ago
Sub-standard as always, with Sub Standard Bank
Twice in less than 10 days bought electricity ywith your app. The first time R60 and just now R30 - the message with the reference numbers etc., didn't go anywhere! So who is bending me over here? Standard Bank or useless Eskom or both? Despicable! ***** from the rich why don't you.
3 replies
15 months ago
Unreadable Capitec ATM
On the 4th of March, I needed to deposit R40000 worth of R200 notes at Capitec Waterstone, Somerset West, for my elderly mom. I was told they didn't handle cash in the bank but we must use the one machine that was working. I was number 3 in the row. I decided to rather deposit the money I my nearest town which is Kleinmond. If it didn't have that function I'd have to continue to Herm****, 40km on. Yesterday the 6th, I found myself at the Capitec ATM in Kleinmond. It is situated at a horrible shopping centre. All the other ATMs are situated on the other (safer)side of the centre. This one, is on the side where there are sometimes shady characters to be seen - here I am with packs of R200 notes feeling the tiniest bit uncomfortable. Well, the screen is unreadable so to speak. The machine is old - it reminds of a 70s Kelvinator washing machine. It refuses the money - too many notes. I remove some. It counts. Takes some notes and refuses others. I succeed in banking 11000. I give the next person a chance. Back in the queue which has grown. It took me 40 minutes to deposit roughly 35000. No I didn't get ****** but I felt very uncomfortable. So now bosses of Capitec, if I can't bank it a branch inside and your sub-standard ATM's only take certain amounts in one go, how the hell must I get my money in my account. Also: you charge for every cash deposit - is that why one can only deposit smaller amounts? I feel cheated out of time as well as money. Obviously you think people in rural towns are ******s? Domkoppe en ou mense. I am utterly dissatisfied.
1 reply
16 months ago
Chembelani Rocks
In the past, I've had a few very bad experiences with vodacom. Going to the bank - into an actual branch, going to the post office and calling Vodacom is the sort of thing i postpone and avoid until there is simply no space left to escape the event. This morning, I had to call. Oh Dread! But then I was lucky. Chembelani turned approximately 35 min of the customary torture, into quite a fun and light experience. She is energetic, articulates every word so that she doesn't have to repeat herself. One could hear this lady knows her stuff. No uhm's and ah's. No negative vibes and a sense of pride. There was a time - all over the world - when, when you called a number you knew exactly who was going to answer and you'd have that number written down in your book. Under Vodacom, Chembelani would've been my go to number. Thanks so much. May you go from strength to strength.
1 reply
Review Distribution
5 Star
16 (20.77922077922078%)
4 Star
3 (3.896103896103896%)
3 Star
0 (0%)
2 Star
2 (2.5974025974025974%)
1 Star
56 (72.72727272727273%)