TD
Timothy D
Active since Feb 2018
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Poor service
I hate this service provider,because they also hate me,they are quick to debit my money, but every week l have to have an outage, every week, they have become offline more than being online and I feel they owe me because they take my money and never deliver and the call center and their WhatsApp line is not attended to, we practically dont have a platform to log a fault except when we see Simunandi Green vehicles and we flag them down for assistance 😉 😢 😕
4 replies
3 months ago
Failed enterprise
I thought l would never come here again with this kind of review but l see l keep financing a business that keeps taking advantage of my loyalty and its almost a week no network nothing and each and everyday they talk about escalating the problem,but l think they ascalating the lack of network and l wonder why they even bother being in this Fibre business because clearly they are clueless,l came here because l have exhausted all avenues spoke to supervisors,technicians(wonder if they are real technicians) and customer care and no solution besides me watching the days go by whilist my neighbour with Rain 5G is streaming and working seamlessly like he owns the network
0 replies
12 months ago
Outstanding Excellent service
After a huge struggle with Pluxnet, a very dedicated and caring employee (EVANTHIA) made all efforts to get hold of me to check if my internet has been restored and not only that, she went an extra mile to help me with all the other issues that had been outstanding for a while.This outstanding service took me back in time and reminded me of why l chose Pluxnet as the preferred service provider, "personalized service and unmatched". Thank you Evanthia, now l can say l have a future with Pluxnet.
0 replies
13 months ago
Unrepentant,uncaring and despicable service provider
Very disappointing service,l mean don't you think when we pay we depend on your service,the whole day no internet,no communication from them,infact Satday and Sunday no service and today still no communication no apology ,yet we pay them fully,l think l must take legal action against this service provider
0 replies
14 months ago
Worst worst worst service provider
I think it's time this service provider accept that they are not competent enough to be in the business of fibre and internet,the whole month no internet
0 replies
15 months ago
Worst service provider
it's been three days no internet no communication from the service provider and worse the call center is helpless,these people are really taking advantage of customers who are desperate for a service
0 replies
16 months ago
Worst of the worst
We can't begin a new year with poor service,looks like our complaints will always fall on deaf ears maybe it's time to switch to a committed service provider,begining of Month there was no internet,mid month there was an outage,now end of the month is the same,but l paid for the whole month please contact me on 0659260740 maybe l can even help you strategically to keep your internet on
0 replies
18 months ago
Ongoing Issues with Pluxnet Fibre Service
Dear Pluxnet Support Team I am writing to express my deep dissatisfaction with the persistent interruptions to my fibre service. Despite my numerous complaints lodged weekly, the service continues to go down regularly, causing significant inconvenience.As a customer,l make payments for the whole month,but half the month l do not have connectivity. Reliable internet connectivity is critical for my daily activities, and the ongoing issues with your service have not only disrupted my work but also negatively impacted other aspects of my life. The lack of a lasting resolution to this recurring problem is frustrating and unacceptable. I request that you treat this matter with urgency and provide a concrete solution to ensure consistent service. Additionally, I would appreciate an update on the status of my complaints and the specific steps being taken to resolve this issue permanently. If this situation is not resolved promptly, kindly hand over the service to other reIiable service providers who can meet our expectations for reliable internet connectivity. Looking forward to your immediate response.
1 reply
18 months ago
worst service ever
As l mentioned last month that with Pluxnet you pay for the whole month and receive half the month of service,these guys really do not know what service is and as l am writing this review l haven't had network the whole day and they are not even bothered,l would never recommend them to anyone ,very useless and unreliable
1 reply
19 months ago
Unreliable service provider
Worst service provider,we pay for a full month and only receive service for half a month,need to be reported and taken out of this internet fibre business,they don't know what they are doing,anyone thinking of Fibre Internet,please forget Pluxnet
1 reply
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)