RP
Robert P
Active since Dec 2017
17
Reviews
0
Industries
Reviews
17 reviews4 months ago
Damaged electronics
To Cartrack Management and Senior Supervision, I am writing this email in a state of absolute outrage and disbelief regarding the catastrophic service and subsequent vehicle damage caused by your company this afternoon. Immediately following the installation and testing of your unit, my vehicle began experiencing severe gearbox failures. The car is currently trapped in second gear (Limp Mode), and a diagnostic scan via my ODB reader has confirmed a severe mechatronics error. This is a direct consequence of your technician's intervention. My vehicle, which was in perfect working order prior to your arrival, is now effectively inoperable. Be advised of my following demands: Immediate Dispatch: I expect a senior technical expert, not a standard technician, to be at my premises at the start of business tomorrow morning. Removal and Inspection: Your device is to be removed immediately, and a full assessment must be conducted to determine the extent of the electrical or mechanical damage your installation has caused. Liability: Consider this a formal record that Cartrack will be held fully liable for the total cost of repairs, diagnostic fees, and the extreme inconvenience caused by the loss of use of my vehicle. I am not interested in excuses or standard processing times. I expect a phone call by 08:00 AM tomorrow to confirm that a specialist is en-route. I am prepared to escalate this matter legally and through every available consumer platform should this not be resolved with the urgency it deserves.
2 replies
37 months ago
PATHETIC!!!!
The most pathetically useless provider and quiet possibly the worst company on the planet earth 3 days before they answer a whatsapp support ticket and that's only the start of their utter incompetence!
0 replies
39 months ago
1095480
I am writing to lodge a formal complaint regarding ticket number 1094580, pertaining to the services of Cell C, Vumatel, and Britelink. The purpose of this email is to bring to your attention the appalling after-sale support provided to customers. Approximately a month ago, we had to pay for a new fibre line installation due to damage to the original feed. Regrettably, we now find ourselves two months later with another damaged cable, resulting from a poor installation of fibre conduit by the aforementioned service providers. Despite charging us a second time for the same inadequate installation, Cell C has declined any responsibility, directing us to seek recourse with Vumatel. Unfortunately, our attempts to contact Vumatel proved futile, with extended waiting periods and no success in connecting with any of their representatives. As a last resort, we contacted Britelink, the contracted installer, who has been less than helpful, consistently promising to relay our complaints to the relevant party but failing to provide any feedback or resolution. We have waited patiently for weeks to hear back from Aamina Frank at Britelink MCT, yet our request for urgency has been disregarded. We sent an initial message to Britelink outlining our dissatisfaction with the situation, but received no response for over two weeks, despite numerous follow-ups. We find it disappointing that service providers, such as yourselves, display such poor customer service, and we have been forced to bear the cost of a second installation due to their negligence. It is not only unjust, but also unacceptable that the initial installation was not executed to the required specifications. The conduit laid by your installers was loose and not securely fastened to the exterior wall, resulting in the entire conduit collapsing and severely damaging the fiber optic cable beyond repair. We, therefore, kindly request that you take full responsibility for rectifying the situation without imposing any additional fees on us. We look forward to your prompt attention and a satisfactory resolution to this matter. Please be advised that should we not receive any feedback or an appropriate resolution, we will have no alternative but to take this matter further.
1 reply
39 months ago
POOR AND PATHETIC
I am writing to lodge a formal complaint regarding ticket number 1094580, pertaining to the services of Cell C, Vumatel, and Britelink. The purpose of this email is to bring to your attention the appalling after-sale support provided to customers. Approximately a month ago, we had to pay for a new fibre line installation due to damage to the original feed. Regrettably, we now find ourselves two months later with another damaged cable, resulting from a poor installation of fibre conduit by the aforementioned service providers. Despite charging us a second time for the same inadequate installation, Cell C has declined any responsibility, directing us to seek recourse with Vumatel. Unfortunately, our attempts to contact Vumatel proved futile, with extended waiting periods and no success in connecting with any of their representatives. As a last resort, we contacted Britelink, the contracted installer, who has been less than helpful, consistently promising to relay our complaints to the relevant party but failing to provide any feedback or resolution. We have waited patiently for weeks, yet our request for urgency has been disregarded. We sent an initial message to Britelink outlining our dissatisfaction with the situation, but received no response for over two weeks, despite numerous follow-ups. We find it disappointing that service providers, such as yourselves, display such poor customer service, and we have been forced to bear the cost of a second installation due to their negligence. It is not only unjust, but also unacceptable that the initial installation was not executed to the required specifications. The conduit laid by your installers was loose and not securely fastened to the exterior wall, resulting in the entire conduit collapsing and severely damaging the fiber optic cable beyond repair. We, therefore, kindly request that you take full responsibility for rectifying the situation without imposing any additional fees on us. We look forward to your prompt attention and a satisfactory resolution to this matter. Please be advised that should we not receive any feedback or an appropriate resolution, we will have no alternative but to take this matter further.
1 reply
39 months ago
POOR AND PATHETIC
I am writing to lodge a formal complaint regarding ticket number 1094580, pertaining to the services of Cell C, Vumatel, and Britelink. The purpose of this email is to bring to your attention the appalling after-sale support provided to customers. Approximately a month ago, we had to pay for a new fibre line installation due to damage to the original feed. Regrettably, we now find ourselves two months later with another damaged cable, resulting from a poor installation of fibre conduit by the aforementioned service providers. Despite charging us a second time for the same inadequate installation, Cell C has declined any responsibility, directing us to seek recourse with Vumatel. Unfortunately, our attempts to contact Vumatel proved futile, with extended waiting periods and no success in connecting with any of their representatives. As a last resort, we contacted Britelink, the contracted installer, who has been less than helpful, consistently promising to relay our complaints to the relevant party but failing to provide any feedback or resolution. We have waited patiently for weeks, yet our request for urgency has been disregarded. We sent an initial message to Britelink outlining our dissatisfaction with the situation, but received no response for over two weeks, despite numerous follow-ups. We find it disappointing that service providers, such as yourselves, display such poor customer service, and we have been forced to bear the cost of a second installation due to their negligence. It is not only unjust, but also unacceptable that the initial installation was not executed to the required specifications. The conduit laid by your installers was loose and not securely fastened to the exterior wall, resulting in the entire conduit collapsing and severely damaging the fiber optic cable beyond repair. We, therefore, kindly request that you take full responsibility for rectifying the situation without imposing any additional fees on us. We look forward to your prompt attention and a satisfactory resolution to this matter. Please be advised that should we not receive any feedback or an appropriate resolution, we will have no alternative but to take this matter further.
1 reply
45 months ago
Outstanding customer support!
I would just like to give a huge thank you to LIFT airline and a lady by the name of Sunel for helping investigate the issues with my missed flight case. Despite my flight being missed the lift team went above and beyond to investigate all aspects of the case as well as confirm the exact process of how things work with passengers that are delayed for their flights. They then went above and beyond and offered a reimbur*****t on re-booked tickets which was massive gesture of good will. I am thankful and grateful to the entire lift team for the great after sale service and their concern and understanding to our predicament at the time. Thank you LIFT team!
0 replies
45 months ago
Useless is an understatement!
Just taking the time to let everyone know what an absolutely useless service provider these guys are. We have been a reseller for them for over 5 years now and their lack of customer support is the worst we have ever, ever come across. Truly pathetically useless company, do not use them go with any other provider but not these guys.
0 replies
64 months ago
Disgraceful!
Taking the time to rate the absolutely shoddy and disgraceful customer service i received from Broadacres Nandos. We order food via their telephonic system 40 minutes before we cam through to collect as we were in a massive hurry to collect my son from creche before they closed. I was greeted by a gentleman who then proceed to take his sweet time and proceeded to help others despite me pleading that i was very short on time and despite being first in the queue. He started arguing and trying to justify his actions which were completely irrational. Worst way to treat a customer and you can be assured myself, family, colleagues and friends we will no longer be using.
1 reply
64 months ago
Expeptional Support
Would just like to take a moment to thank Leanne from BetterBond for constant help, support and assistance. As we all know applying for a home bond is an extremely emotional and stressful time especially for first time buyers. Leanne was extremely professional and went well out of her way to ensure we were approved for a bond and at the best possible rate. Well done Leanne and thank you BetterBond.
1 reply
71 months ago
Chicken biltong anyone?
Purchased 3 quarter chicken meals from Barcelos in Kyalami waited 30 minutes for our meals to arrive only to find when we had gotten home that these clowns had microwaved our chicken beyond belief up the point that the meat was so dry it was like eating biltong! Ridiculous that you spend good money expecting a fresh meal only to find they have microwaved your food beyond belief to serve it warm. My family has never eaten a more ****ndous meal. Absolutely pathetic clearly no ****** standards!
0 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (76.47058823529412%)