Bernerdene M

Pathetic service from Pravina herself .

I went to Pravina's Pavillon at the end of August to have my hair coloured for the first time . I have chosen to have it done with them due to my mother always trusting them with colour . Pravina , herself , was responsible of doing my hair , she told me it would cost me R1800 however she would give me a discount seeing we are regular customers . I showed her the picture which consisted on a dark brown and a lighter brown highlight . I continously told her that I do not want any sort of blonde on my hair as I've had absolutely healthy hair and blond would just damage it . To my amazement , I walked out the salon looking like a disaster . The top of my head was a rich brown which was fine , but more than half my hair going down was just blonde ! Firstly , Pravina did not do my colour as she asked for assistance from the females at the wash basin ! Secondly , she knew how upset I looked as she continously told me "don't worry it looks nice blonde streaks are in fashion". And thirdly, got to the till and the lady asks Pravina how much and she says "R1800" I was so disgusted . I then called in two days later and complained about how terrible my hair is . She told me to come in and will not charge me . I asked her to remove the blonde or do whatever she has to . Then again , calling the same people , using limited product as I was not paying and just blow waved my hair and have me leave . I've had functions throughout the last 2 months and the different salons that I have went to for a set , stylists were shocked as to how bad my hair is which was rather embarrassing. A professional stylist told me that he would have to charge me R1200 to fix the damage that was caused . I got home and thought about it carefully and said to myself why should I pay someone else so much to fix the damage that a professional salon had caused . I called in and told Pravina what I had to regarding how damaged my hair is and how it continously breaks as I try to brush it or even run my fingers through . She asked me to come in . I went in on November 22 , 2017 she sent me to the basin to have my hair washed and treated . A female blow dried my hair and Pravina thereafter came by with the colour chart . I told her I want a full brown because again , I don't want any blonde as you've damaged my hair . She said to me "your is not damaged at all , it looks so lovely" , the audacity . She thereafter came back and said , I will have to charge you R1000 to sort this out . I was furious . R1000 to sort out a mess that you have made ? Really !!! I told them to just set my hair and let me leave . However . That's not all ! The day before my mother want into the Chatsworth centre branch , mind you , her hair is way shorter than mine , just below her shoulder perhaps , whereas mine is just before my waist line . She entered and asked Sumaya for a quote on colour for her hair , Sumaya told her that it will be "R1900". So what is it really ? Is this salon gone to a greedy , money making scheme or what ? Because there is certainly no ethics , nor any professionalism .