VH
Vernon H
Active since Oct 2017
44
Reviews
0
Industries
Reviews
44 reviews2 weeks ago
Your attitude stinks
Bought a plane ticket via discovery and requested an invoice only to receive a very sub par arrogant reply from Maite Makgapheetja. I didnt ask for a receipt lady, I asked for an invoice which I am entitled to Its not that difficult to understand and every consumer is entitled to an invoice - your job is simple but your attitude makes it hard. Your attitude stinks...
1 reply
1 month ago
Customers pick up the tab for a failing brand
Super disappointed in the business ethics and after-sales service of this retailer. I purchased a jacket on 23 April at R600 in preparation for a trip the following week, where I expected very cold conditions. After only one day of use, I noticed stitching coming undone on the jacket. Because the stitching was clearly defective, I immediately stopped using it and intentionally avoided washing the jacket to prevent any further damage to the affected area. At the time, I was travelling through the Karoo, so there was naturally a very minor amount of dust exposure. I returned to the store on 8 May to request either a replacement or refund for what was very clearly a defective product. I was then told that the jacket could not be refunded because it was “not in a sellable condition” due to an extremely small amount of dust on the item. What made absolutely no sense, however, was that they were still willing to exchange the jacket — which completely contradicts the reasoning given for refusing the refund in the first place. Since they did not have the same size in stock, I was told they could not assist me further. When I questioned how they could consider reselling a defective jacket, I was informed that it would be sent back to the distribution centre for repair and then returned to stock for resale. At that point, I asked a very simple question: if the jacket can be repaired for resale, why can it not simply be repaired for the customer who bought it in good faith? The answer was effectively “no,” and I was told to go to another branch myself and attempt to arrange a swap-out there instead. So essentially, I was expected to do the running around to resolve a problem caused by a defective product they sold me. For the record, the condition of the jacket is easily a 9.9/10. The store themselves took photographs of it, which clearly prove that the jacket was not abused, damaged through misuse, or returned in an unacceptable state. The issue was purely a manufacturing defect. The “not sellable” argument honestly felt more like a tactic to avoid taking responsibility than a genuine concern about the item’s condition. I used a dry cloth to wipe the small dust spots off and it looks perfect. This anchors the fact that the retailer simply didnt want to do the right thing which leaves questionable business ethics on the table... So in summary: 1. This retailer sells sub-standard products. 2. Their after-sales service is extremely poor. 3. Customers are expected to carry the inconvenience and cost when the retailer fails to meet very basic responsibilities. As a retailer myself, I genuinely cannot imagine treating customers this way. Mistakes and defects happen in business — what matters is how you handle them afterwards. I sincerely hope the brand owner, Nino Chidoni from Gemelli, sees this review and addresses the conduct of this retailer, because this experience was unacceptable on every level. Please consider this carefully before purchasing from this store, because if something goes wrong with your purchase, you may very well be left to sort it out yourself. he way this was handled, you’d swear I had dragged the jacket behind my car before attempting to return it. Absolutely disappointing.
0 replies
3 months ago
MTN DATA THEFT PROJECT
1. Data loaded to my phone for when I leave the house 2. Sitting at home a few days later while connected to home wifi which is actively working and being used, suddenly I get a notice from MTN on my phone to say that I have just run out of data. 3. How do you use mobile data while connected to a wifi network? MTN MISAPPROPRIATES YOUR DATA WITHOUT COMPENSATION May your underpants be infested by a thousand holocausts, may no one talk to you at parties and may your cars start making that expensive knocking sound.
0 replies
3 months ago
Stupidity in its purest form
The stupidity of this organisation is on a whole new level. Imagine threatening clients before a due date Are you guys on meth? Losers...
0 replies
5 months ago
Stellar service from DHL
I've enjoyed a full year of nothing but stellar service from DHL. All my shipments were in time or ahead of time, no damages and great communication. Special thanks to Brad, Tebogo and Denise for stepping up and pulling off what seemed impossible. I have so much gratitude for you guys!
1 reply
8 months ago
Extremely poor communication
I have a pending shipment and invoice for import but there is no invoice and no way to verify the correct billing information will be used on your invoice. The problem is you have ZERO contact information available, not even an email?? How do I now communicate with someone to avoid disaster caused by your lack of communication?
1 reply
8 months ago
Arrogant drivers, no delivery, poor products
Super arrogant drivers! Driver goes to wrong address then marks the delivery as cancelled, collects the delivery fee and we need to order again, wait again and pay for ANOTHER delivery fee? Why are you doing this to loyal customers? Stop employing arogant drivers, that dont have licenses, no business etiquette, nothing - but you take hard earned money from what is supposed to be YOUR CLIENT! Next time I see a driver I'll certainly put my foot on the gas....
0 replies
14 months ago
Shameless ***********
I arrived at Buiten Park and had to turn around and leave as my big van woulndt allow for the contents to be removed once parked in the tight parking bays(big boxes in the front cabin). So I immediately headed to the exit, I was in the car park for a mere 30 seconds. Upon arriving at the gate I was met with a rude lady that takes the liberty of shouting at me and I was told that my exit is refused unless I pay R25 whether I parked or not and pointed to boards with small print. I still couldnt see it but anyway. Although you might have it buried in the terms on the boards, this is grossly ********* and ripping people off at its best. WHY NOT PUT IN ON THE BOOM GATE IF YOU WANT PEOPLE TO SEE IT? The board location doesnt allow you to read it once youre at the boom gate, but this was "strategically done"... How can you sleep at night after ripping people off like this? You should be ashamed of yourself. If you check the reviews youll see this has been an ongoing issue for over a year that the CEO (Hannes Botha) promised to address on an older review. I guess the money is too good to do something about the problem. Shameless!!!!!
0 replies
14 months ago
Amazon is nothing short of embarassing
I received a call from a certain Precious Mahlangu to ask for a meeting to discuss setting up my business on Amazon. The meeting was set and we started speaking about what Amazon is offering, I was APALLED to say the least! She had very bad organisational and communication skills, the presentation showed lack of information and some info was seemingly outdated/incorrect that she edited on the spot. Additionally she pointed out in the meeting that Amazon likes to promote based on two factors being: 1. Price and 2. Service. Lets cover price: When I asked about the fees it came to light that Amazon is asking 13% (Yep, 13 PERCENT) of the sale value. I dont think Amazon HAS A CLUE as to how massive this self set commission rate is. Asking 13% of sale value when I can get business finance for 3% (you see how ridiculous this is starting to look already) and scale my business much better and faster with much more money back in my business' pocket. Additionally when I asked her about how to make money with them charging so much, she rep**** "oh you can just increase your price" - but how does this offer good pricing to the customer per the previously made point offering good pricing?? This was a joke to say the least. Lets move on to #2 being service: Have you seen the online reviews for Amazon? I mean did you even look before arranging a meeting and wasting my time like you did? How can you be so careless with a business owners' time? Its bad reviews left right and center so honestly Amazon will only be here to colelct money and damage brands with bad service. Either amazon employed a clown or they are just ok with embarassing themselves. Support your local retailers in SA and avoid platforms like Amazon who are simply there to capitalise on the hard work of small businesses. Amazon is here to offer you nothing but take from you what they can. I have never come across such nonsense in the existence of my working life...
0 replies
16 months ago
Doing business from under a rock in 1950
I have never come across a ticketing company that lacks on a grand scale as Ticketmaster does. 1. Paid for tickets online after a huge struggle to log in 2. Received receipt via email that says "this is not a ticket" 3. No tickets received 4. Log into the website (again with massive struggle) 5. Tickets can be viewed but not downloaded to use How do we actually get the tickets bought from you? We are in 2025 and it feels like I need to teleport to 1950 to find my tickets under a rock. What a mission! I had to take photos of the non downloadable qr codes with my phone and I hope those will work at the gate. My 3yr old nice has a toy box thats better organised than this business. SO hard to deal with but they market themselves as the global #1 ticketing outlet. What the F lol
0 replies
Review Distribution
5 Star
3 (6.818181818181818%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
41 (93.18181818181819%)