SH
Sandy H
Active since Oct 2017
3
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Reviews
3 reviews73 months ago
BuyOut - NOT Recommended
I placed an order at the beginning of lockdown. I understood that I would have to wait for regulations to be lifted before delivery could take place. Delivery was scheduled to take place today (12 June 2020). I had to follow up on my order. Delivery was not made because I did not answer my phone (I did not miss a single call so this call was clearly not received). On following up (at around 12pm), I was told that deliveries no longer take place after 12. I explained that I have waited a long time for delivery and it was not my fault that no one called me. The drivers did not even try deliver to my address. I asked if they could send someone to deliver but this wasn't going to happen. I then offered to drive to the warehouse (at least a 45 min drive from my location) myself to collect my package but the superiors of Buyout were unable to accommodate me. This is unacceptable and I would not recommend doing business with this company. I've waited weeks for my package and who knows how long I will again have to wait...
2 replies
105 months ago
Hyundai Strydom Park
I purchased a brand new Hyundai i20 at the start of 2016. It’s over a year and a half later and I have just over 25 000 km on the clock. I noticed a terrible grinding sound coming from my clutch when on an incline. Took it to Hyundai Strydom Park to have it looked at. I have a warranty booster and maintenance plan in place - but these don’t seem to mean much - it appears as though I’ve been paying extra for something of which I derive no benefit. These both include clutch cover (including wear and tear) but have been told that I’m not covered for this. I was quoted R4500 just for them to look what’s wrong - not even to fix the problem. The person I’ve been dealing with told me I had to pay for the replacing of my clutch myself before even submitting a claim to the maintenance provider - who should cover me for wear and tear. It is incomprehensible that a clutch can be worn out so badly after such a short period of time and after minimal kms on the clock. I have explained that my maintenance plan is meant to cover this. I feel conned by Hyundai into having taken the maintenance plan to begin with as I am paying a lot of money and deriving no benefit - I’m not even being covers for what I’m paying for. This is outrageous. I have made several attempts at getting in touch with the manager there - a man named Justin - who does not return calls and is never available. No one provides me with updates unless I call asking for an update. This is horrendous customer service and I am not happy at all! Not sure I’ll be a returning Hyundai customer after this experience. Day light robbery. I will be taking this up with the ombudsman.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
1 (33.333333333333336%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)