SM
Sania M
Active since Sep 2017
5
Reviews
0
Industries
Reviews
5 reviews81 months ago
INCOMPETENT SERVICE - DSTV CUSTOMER CARE( PRICE LOCK )
To whom it may concern I am a very IRATE CUSTOMER. Each month my DSTV accounts gets disconnected. I have wasted time to call in month in and month out My account is R959.00 per month ( Explorer Price lock ). I am bound till end of Nov to this deal for FY19. Yet I get sms and according to the call center, DSTV tries to debit my account monthly for R749 – this is real incompetence considering I am on a price lock. Then to add insult to injury each month there is reconnection fees added – I AM LIVID!!!!!! This is by far the worst experience I have ever had as a customer. I pay via EFT because DSTV does not do proper debit orders and the amounts change monthly. I had one month where I missed and I paid all. My question now arises- when will this finally be resolved! When can the level of service improve? will multichoice reimburse me for phone calls that was deemed unnecessary!!!! And to add insult to injury, a week after spekaing to yet another DSTV customer care consultant, one week later my DSTV is yet again isconnected and I must pay R540.00 I expect a reply to this email and want the matter resolved for once and for all. I have further escalated this to the BCCSA as I have been struggling for two months in a row with no mangers calling me back and no email assistance from the accounts department either. Then you wonder why people are cancelling their contracts all the time and going to the opposition? Thx Sania
0 replies
96 months ago
Bergentash Properties- Poor Service
So after years of renting at Portobello Complex and being a happy tenant when managed by another rental company, Bergentash took over within the last 18 months of me being there. Needless to say that whatever everyone is saying of them is so true. You dont get your full deposit back, you suddenly get charged for "painting" and "cleaning" , yet you have done all this yourself prior to moving out. They quick to chase money but never want to reimburse you. Dont deal with this company, they are the biggest rip offs ever.
0 replies
102 months ago
Bad service, no delivery and inefficent payment methods
I ordered items on the 16th December for a special event. To date, it is the 5th Jan and nothing has been received. instead I speak to different consultants all the time who make false promises. I spoke to a manager on Wed, 3rd Jan, Tammy who promised to resolve by Fri this week, guess what, on Fri 5th Jan, I called in myself to speak to someone again. I have now spoken to 5 or 6 different customer service agents and two people in finance who cannot find my payment. Spree is asking me to provide proof, which I have , a bank statement from Absa, but then I am asked to get proof as well since it is an EFT. I find this bizarre given the policy from spree according to point 2 & 3 on the web. All payments are done via express to prevent baking info being saved : ( info below ) How does it work? •Select your Bank •Login using your internet banking credentials •Upon successful payment your order status will be updated immediately. •There is no need to enter Spree’s banking details or order reference number •The automated process will navigate and populate the relevant fields on your behalf in the background •Select an account to pay from and enter a reference for your records •Your bank will send you an otp or mobile authentication to your mobile phone to verify the payment •Enter otp or accept the authentication message •Payment is complete 2. How long do you have to wait? •Your order status will be updated immediately •There is no need to send through a proof of payment •There is no need to wait for funds to reflect in the sellers account 3. Is it safe? •Instant EFT guarantees the highest levels of security when paying online •Instant EFT has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security •Instant EFT acts as a proxy between you and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller •Your online banking login details are NOT stored Ironic? Yes because I paid instantly, then get told it did not go through, I send a screenshot of my statement, my bank confirms it on the phone its paid to a spree absa account, yet I am asked to do the finance departments work of spree. I am highly frustrated at this poor level of service !!!!!!!!!!!!!!!! Please can I get this resolve hopefully before Monday 8th Jan , a delivery or my money back. This is the worst service EVER!
2 replies
106 months ago
Paid up and update at the Bureau's
I have been paying my account with FNB as per the arrangement. 2 months ago I paid my account in full - to date, my account is not updated at the bureau and my profile seems as I was in arrears yet I made payment monthly? What shocking service from whats supposed to be one of the top 4 banks in S.A
3 replies
106 months ago
Bureau Updates
African Bank agrees to restructure your payment plan which is really gr8. The downside is that once the payments are made, they update on their side when monies are received but no updates are done at the bureau so your ITC report looks as if you are not paying which actually puts you in a worst situation. This is really pathetic and it seems the only way to get a response since no replies on email is to escalate them to the Ombudsman
2 replies
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