Charlene S

Tempo watch - Sterns poor service

I am disappointed in Sterns Middelburg. I received a Tempo watch for Christmas in December, which I wore for only two weeks when one of the diamonds fell out. I also noticed that the time on the watch was incorrect. We took the watch back to the store, where they initially wanted us to pay for the replacement of the diamond. We felt this was a Tempo fault and strongly stated that we were not liable for the cost of the repair. They then agreed to send the watch in for repair, both to replace the diamond and to correct the time. Six weeks later, I was contacted to collect the watch. However, when I arrived, they had contacted me by mistake, as the watch still needed to be sent in for the time correction. After another four weeks, I was informed that I could collect the watch, but once again, the time had still not been corrected. This resulted in yet another four weeks wasted. It is now exactly six weeks later, and I still do not have the watch. In the end, I have not had the watch since Christmas and paid for a product that was faulty from the start.