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Philisiwe M
Active since Sep 2017
11
Reviews
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Reviews
11 reviews3 weeks ago
Prolonged Fibre Outage, Poor Communication, and No Resolution
I have been without internet access since Thursday, 14 May 2026, and despite multiple attempts to resolve the issue, I am still completely offline as of 20 May 2026. This has caused significant inconvenience, as my household relies heavily on a stable internet connection for work, entertainment, and day-to-day living. Our TV, PlayStation, and several smart devices all require internet connectivity, and I have had to incur additional mobile data costs to stay connected. After reporting the fault, Metrofibre technicians were dispatched to my home. They confirmed that my hardware and equipment are functioning correctly and that the issue lies outside my premises. During the first visit, the technicians advised that: * They could not locate the relevant manhole to investigate the fault. * They confirmed that I was not the only customer experiencing issues in the area. * The matter would be escalated so that the network team could continue investigating. On 20 May 2026, technicians returned while I was working away from home. They informed me that they would not need access to my property and would do their best to restore the service. They also mentioned that other customers in the area were experiencing degraded performance and that the “supply” was “too high” (they referred to a reading in the “28s” instead of the lower 20s), but they did not provide a clear explanation of what this meant. I was told they would contact me with their findings or to confirm once the issue had been resolved. I received no update. As of now: * My internet is still completely down. * I have not received any feedback from Webafrica or the technicians. * There is no estimated restoration time. * I have no confidence that this issue is being treated with the urgency it deserves. The lack of communication has been as frustrating as the outage itself. If technicians promise to call back, customers should not be left waiting indefinitely with no update. This outage has forced me to make alternative work arrangements, including travelling to other locations and to the office to ensure I can perform my job. This has caused unnecessary stress, additional costs, and major disruption to my routine. I am requesting: 1. Immediate escalation of this fault to the relevant infrastructure/network team. 2. Clear communication on the root cause of the issue. 3. A firm estimated time for restoration. 4. Regular progress updates until the service is restored. 5. Consideration for service credit for the period I have been without internet access. I have been a paying customer and expect reliable service and transparent communication when issues arise. At present, I have received neither. I would appreciate urgent intervention to resolve this matter.
2 replies
3 weeks ago
Prolonged Fibre Outage, Poor Communication, and No Resolution
Contrary to my earlier rating of 5 stars, this is where I find myself today…1 star, if I could, it would be a 0! I have been without internet access since Thursday, 14 May 2026, and despite multiple attempts to resolve the issue, I am still completely offline as of 20 May 2026. This has caused significant inconvenience, as my household relies heavily on a stable internet connection for work, entertainment, and day-to-day living. Our TV, PlayStation, and several smart devices all require internet connectivity, and I have had to incur additional mobile data costs to stay connected. After reporting the fault, technicians were dispatched to my home. They confirmed that my hardware and equipment are functioning correctly and that the issue lies outside my premises. During the first visit, the technicians advised that: * They could not locate the relevant manhole to investigate the fault. * They confirmed that I was not the only customer experiencing issues in the area. * The matter would be escalated so that the network team could continue investigating. On 20 May 2026, technicians returned while I was working away from home. They informed me that they would not need access to my property and would do their best to restore the service. They also mentioned that other customers in the area were experiencing degraded performance and that the “supply” was “too high” (they referred to a reading in the “28s” instead of the lower 20s), but they did not provide a clear explanation of what this meant. I was told they would contact me with their findings or to confirm once the issue had been resolved. I received no update. As of now: * My internet is still completely down. * I have not received any feedback from Webafrica or the technicians. * There is no estimated restoration time. * I have no confidence that this issue is being treated with the urgency it deserves. The lack of communication has been as frustrating as the outage itself. If technicians promise to call back, customers should not be left waiting indefinitely with no update. This outage has forced me to make alternative work arrangements, including travelling to other locations and to the office to ensure I can perform my job. This has caused unnecessary stress, additional costs, and major disruption to my routine. I am requesting: 1. Immediate escalation of this fault to the relevant infrastructure/network team. 2. Clear communication on the root cause of the issue. 3. A firm estimated time for restoration. 4. Regular progress updates until the service is restored. 5. Consideration for service credit for the period I have been without internet access. I am a paying customer and expect reliable service and transparent communication when issues arise. At present, I have received neither. I would appreciate urgent intervention to resolve this matter.
1 reply
1 month ago
Clear communication ...
Clear communication about their service hours, wish they had around the clock help, but their communication is clear and prompt.
1 reply
18 months ago
Worst customer service...
If I could give them a zero, I would. Worst customer service, *********** customer service agents with stank attitudes. I placed an order with Blistex, which was processed quickly and handed over to Fastway. I kept on checking status online everyday, and everyday it said they're experiencing a problem with my parcel. I used the chat whatnot. The first one (Sharon) told me there's a problem but i'd get the delivery the next day, it's the next day and every agent I get gives me a stank attitude like I'm asking them for a favour. All of them, SHARON, KARABO and INNOCENT. I made arrangements to be home to receive the package, now they're telling me stories about my number wara wara fish paste, they need an alternative number and the order would be delivered the next day (tomorrow). I told them i had made special arrangements to make sure I'm home to receive it, no one would be home, work deliveries are more inconvenient and my neighbour works too. SO I want it today, per their confirmation. Yoh, it's like everytime you receive kaak service, it has to top the last kaak service you received. I'm so exhausted...
0 replies
27 months ago
Probably the cleanest butchery I've ever been in.
It's still amazing just how clean this butchery is, they don't wait for after hours to clean, they're always scrubbing the floors, scrubbing the machines and stuff. The stuff is friendly and always ready to help. the prices are reasonable and their meat is fresh. It gets full at times, but the amazing stuff keeps the queues moving. That's premium service.
0 replies
32 months ago
Free gift
A friend nominated me for a free gift and I'm glad to share that I received it and it was really quick (took less than the time promised). They even gave me free cancer cover, really is considerate.
1 reply
41 months ago
Disgusting & Pathetic service (online purchase team, call centre team and twitter team - DO NOT MAKE ONLINE PURCHASES
The worst service I've ever experienced or witness (as a person working in customer service myself). Purchased a washing machine online on the 13th December 2023 and waited (for the turn around time provided and then some). 9 business days later I called to enquire and was told by a Zinhle that the order was automatically cancelled and a refund was processed and will take 5-7 business days from the day of cancellation as it is automated, but she could not confirm when the 5-7 business day starts (started). After run arounds, and me asking to speak to her supervisor/leader, she confirmed that the 5-7 business days starts on the 22nd December 2022 and I will receive the funds on/by the 4th of Jan 2023 and she will personally see to it that she calls me with feedback. So I made a purchase on the same day from Makro and received it on the next day. Today is the 4th Jan 2023, no call from Zinhle and no funds from Game. Now I'm on a call with the call centre AGAIN, following up (currently on call for 30 minutes), they're confirming that the refund has been processed and it will take 5-7 business days, but still FAILING to confirm when the 5-7 days start. I'm disgusted by the service (lack thereof) gag at the site of a Game sign...It's appalling honestly...sies.
0 replies
43 months ago
Amelia
I contacted rewardsco to follow up on an order, the lady i spoke to was so helpful...she confirmed everything, to the T. I'm happy with her service and she truly is a service champion
1 reply
62 months ago
Disturbing service
I keep on having the same problem over and over again. First it was during installation, the LOS light was on...a technician came and fixed it. Then it was sometime in March 2021, again a tech guy came. Again on the 24th April, tech guy came and "fixed" it. Now yesterday (the 27th April) again, and I'm still down, even after being told by 3 Mweb ISP agents that it has been escalated. I need to know why am I the only one affected in my area, why do I keep on having the same problem and what are the technicians not doing right? Also, when is it going to be fixed permanently. It is quite irritating, considering the fact that no one messes with it, I never miss a debit order, it is costly to call and log a ticket and highly costly not to have the internet service that I PAY for!!! Vuma won't help because I gave them an Mweb "internal" ticket number and not the one starting with ISP, even after I told them the tech guy just showed up without ever getting a ticket number and left without telling me to test
1 reply
89 months ago
Empty promises - No gift for the second time
I was nominated twice and called twice for a free gift...to date, I’ve never received anything. A company full of empty promises,m and we’re supposed to convinced of their insurance products? If you can deliver on a promise, how are you gonna deliver on your products when one is in a crisis (claim). Disappointed coz I see other people teceive their gifts, which makes me wonder what the criteria of your gifting is?
1 reply
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)