Active since Mar 2009
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
The Organic Station - order not received, not replying to multiple email queries.
I placed an order 7 weeks ago and received half of the order and was told the other half would come within the week. I am yet to receive anything and am not receiving replies to my emails or whatsapps. It is a great pity as I was happy with the first half of the order - however this total lack of communication is not acceptable. Hence I cannot recommend and would urge the company to respond to its customers.
0 replies
15 months ago
I had a good whatsap...
I had a good whatsapp chat with Memelang Kotlolo, she promised someone will call me after 11:30 so hopefully that will happen to resolve my claim.
1 reply
18 months ago
No collection of my goods - been waiting for two months.
I logged a return with Shein in October, and Buffolo International Logistics was meant to collect it within approximately 7 days. Two weeks went by and I contacted the call center and spoke to an agent who said the collection had been cancelled. I explained that I had not cancelled it and was still waiting for collection. The agent said that they would investigate and get back to me. I heard nothing. I called again a couple of weeks later, and was told the same thing - the order was cancelled, and someone would investigate and get back to me. No further communication was received. I have now called the center four times and been told by Simphiwe and by Nozipho that one of the managers - Alex or Christina will call me back within the day - and yet I continue to hear nothing. I checked in with Shein and they now say that it has been too long and my order cannot be returned. I am still waiting for Buffolo to contact me to explain why this collection was cancelled and to make some arrangement for Shein to return the goods.
1 reply
38 months ago
Suzuki George total incompetence
I have a Suzuki Vitara 2020 model. Last year the aircon stopped working (it was only 2 years old). I had it re-gassed, and it appeared that the condenser had a leak in it. Musical Cars checked the system and said this part was already being ordered, therefor in such a new car it is actually a faulty part. I called Kenilworth Suzuki to try to have it repaired. They said they would have to assess the car first (I was living in Cape Town at this time). I took it to them, waited the 6 hours, and was told that the compressor had a leak (nothing new here). They said they would order the part but it would take around 3 weeks to arrive. I was moving to Plettenberg Bay in this time, so I asked if a branch in that area could do the replacement. They said each Suzuki outlet has to do its own assessment but that we could try to arrange something. Unfortunately, Suzuki George said that they could not use the assessment of Claremont, and I would have to bring the car in to be assessed (again). I had explained the whole story, saying we knew exactly what was wrong, where the leak was etc, but they said that their technicians have to assess it. I could only get a booking in early April. I did the two hour drive (left the farm at 5:30am), got there at 7:30am. I waited until 3:45pm to be told that they couldn't establish the fault, as they would need to put dye into the system and I would have to pay for it. Yes - this is correct - I told them EXACTLY what the fault was, where it was, at no point was I told I would have to pay - not when I spoke to them on the phone, not when I explained it to the service consultant. They knew what the problem was and how they would need to test for it, and they did and said absolutely nothing. I was told that I would have to book the car in AGAIN so that they could put the dye in. The round trip was 13 hours - 2 hours there, an entire day waiting, 2 hours back. And I'm told that I will have to do it again due to their total lack of competence - and then I would need to do it a THIRD time to actually fix the problem - bearing in mind this would actually be the FOURTH visit as Kenilworth already have assessed the problem - after Musical Cars had originally diagnosed it in 5 minutes flat. I have honestly never encountered such a disappointing level of service or total lack of it. I'm now sitting with a car that I need to sell, but cannot do so until it is repaired, and I now just wasting time and money with people who cannot, or will not, do their job.
0 replies
53 months ago
MTN giving contracts to third party companies to steal your money.
I have been struggling since October to get back money that was deducted from my account by MTN. They allowed a third party company to make changes to my contract WITHOUT MY PERMISSION, deduct money from my account, and now claim they cannot assist. The third party company shows no interest in rectifying this matter either. My account and agreement is with MTN, it is therefore their duty to rectify this matter. All that has happened since October is that MTN blames the third party and the third party say MTN must rectify. As usual, the customer suffers and nobody does a damn thing to help. I've been a loyal customer for 20 years and this is all I get..... very disappointing.
0 replies
53 months ago
Mobiles Plus are fraudulent
Mobiles Plus took over my contract with MTN without my permission. They called me posing as MTN to "update" my legacy package as it was old and they were changing the packages - they said that the new package would not included sms's but instead a social media data allowance. I said that was fine, as long as I wasn't charged anything extra and my billing amount was the same (R499). I repeated this a few times to ensure that this was confirmed and correct, and I was assured that this was the case. However, when I received my next invoice, the amount was for over R1000. I called MTN immediately and was told that they couldn't assist, and I would have to call Mobiles Plus. I found this bizarre as my contract is with MTN so why are they not able to assist. I called Mobiles Plus and was given the run around by them. They said it was a migration fee. However I was told there would be no fees involved in the "update" of my package and I did not know that an outside company was taking over my package as I would never authorise this and surely this would require me to actually sign this over. I went into the MTN store to try and resolve it and the consultant wasn't able to make changes to anything, and my contract was now showing a whole bunch of data packages that had been loaded onto my account without my consent, which had caused the price to double. I tried calling Mobiles Plus again, and was told they were looking into it and would get back to me. I then waited for them to get back to me, which they did not. My next month's bill was also over R1000. I went into the MTN Longbeach store again, and this time a new consultant was able to remove the packages from my account. This occurred for the months of September and October. I was able to rectify my account for November. I received a response from Mobiles Plus last week (first week of January) telling me that I must call the MTN customer support line. This is not a resolution at all, as when I do this MTN tells me that the issue is with Mobiles Plus. Please assist me with recouping the stolen money from Mobiles Plus. Online reviews show that they do this often.
0 replies
55 months ago
Mobilesplus are fraudsters and thieves
I am still waiting for Mobilesplus to address the issue of my hijacked contract, and the money they have stolen from me. For two months they deducted over R1000 for my contract that is supposed to be R499, and which is with MTN. My emails go unanswered, my phone calls fall flat, my requests to speak to supervisors result in "they will call you back we assure you" and I hear nothing. I do not know what this company is all about but they are up to no good. BE AWARE if you receive a phone call from them as they pretend they are calling from MTN and then hijack your contract and load it up with packages that you don't authorise and then it becomes a nightmare to remove, and by that stage it has likely cost you a lot of money. I've spent about 2 full working days on this cumulatively and have still not got my contact sorted out. Mobilesplus are fraudsters and thieves.
0 replies
56 months ago
THEFT AND FRAUD BY MTN AND MOBILES PLUS
I was contacted last month to "update my legacy package" - as my contract still has sms's. Apparently MTN was updating packages to a new one that dispensed with sms's and gave data instead. During the call I was told that there was no additional charge, and I ensured to confirm this numerous times. I said I was not going to pay any more for my monthly contract that what I always have paid. I was assured this was in order. I then received my banking sms to say that DOUBLE the amount was deducted for my contract. I called MTN and was told they couldn't do anything, Mobiles Plus was responsible. I called Mobiles Plus who up until now have done absolutely nothing besides tell me they are working on it. I have spent hours on the phone and sending emails to try to find out why my package has been totally changed and has numerous data plans added to it which are costing the equivalent of my entire previous package. This is a very clear case of fraud - I was lied to, I didn't even know that I was being contacted by a separate company, as my contract is with MTN, and money has been stolen from my account - this is theft. I am currently dealing with cancer and on top of it have to run around trying to have my package restored to what it should be - this is not a time that I need or can handle this additional stress, and loss of money.
0 replies
56 months ago
THEFT AND FRAUD BY MOBILES PLUS AND MTN
I was contacted last month to "update my legacy package" - as my contract still has sms's. Apparently MTN was updating packages to a new one that dispensed with sms's and gave data instead. During the call I was told that there was no additional charge, and I ensured to confirm this numerous times. I said I was not going to pay any more for my monthly contract that what I always have paid. I was assured this was in order. I then received my banking sms to say that DOUBLE the amount was deducted for my contract. I called MTN and was told they couldn't do anything, Mobiles Plus was responsible. I called Mobiles Plus who up until now have done absolutely nothing besides tell me they are working on it. I have spent hours on the phone and sending emails to try to find out why my package has been totally changed and has numerous data plans added to it which are costing the equivalent of my entire previous package. This is a very clear case of fraud - I was lied to, I didn't even know that I was being contacted by a separate company, as my contract is with MTN, and money has been stolen from my account - this is theft. I am currently dealing with cancer and on top of it have to run around trying to have my package restored to what it should be - this is not a time that I need or can handle this additional stress, and loss of money.
0 replies
59 months ago
Urgent assistence from a HUMAN is required please!
I'm trying to change my booking. I'm not able to do this online, and I've tried to find contact details which is impossible as it just puts you into conversation with a bot which tells me to change my booking under "Manage my booking". However that tells me I cannot make changes online. I really need assistance from a human but that seems impossible to achieve..... please help!
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)