HM
Hilda M
Active since May 2017
5
Reviews
0
Industries
Reviews
5 reviews98 months ago
Unethical and racial conduct; prejudice
I would appreciate if PETER OLYTT, the CEO,responded to the complaint I wrote to him in a form of an email on the 25.04.2018. I am a very unhappy paying CLIENT of Indwe. Indwe and Hollard have taken a decision to suspend my policy. Where is this part of the process documented? I need a copy of such a rule from Indwe. Can the CEO kindly respond to my email that he had received and read. Please.
1 reply
98 months ago
Unethical and racial conduct; prejudice
Dear Saks Ntombela, CEO ARE YOU AWARE THAT HOLLARD SUSPENDED MY INDWE POLICY JUST BECAUSE THERE IS THIS CONSPIRACY THAT HILDA MOLOSIOA STANDS HER GROUND ON A CLAIM THEY REFYSE TO HONOUR- ROOF LEAK. I HAVE BEEN FURNISHED WITH A MS WORD DOCUMENT WITH VERY POOR ENGLISH VIA EMAIL ON FRIDAY, 25TH MAY 2018 FROM AN INDWE CARELINE SPECIALIST, JULIE ANN VAN NIEKERK. HOLLARD PARTNERED WITH THIS INDWE TO GANG UP AND REFUSE TO ENTERTAIN MY CLAIM.BOTH AN ASSESSOR AND CONTRACTOR CAME TWICE TO MY PLACE AND TOOK MEASUREMENTS? WHAT FOR? PETER OLYTT, CEO OF INDWE, VIA JULIE HAD ASKED TO RE-NEGOTIATE A QUOTE BUT I GUESS IT WAS CLEAR THAT THIS INSURANCE IS A HEADACHE ITSELF. I WILL NOT FALL VICTIM OF CIRCUMSTANCE. I DEMAND AN ANSWER WHY THE SUSPENSION OF MY POLICY. I DEMAND A WRITTEN DOCUMENT SUPPORTED WITH A PROCEDURE THAT GOVERNS AND TRIGGERS THE DECISON TO SUSPEND A POLICY OF A VERY VOCAL, INDEPENDENT, BLACK, STRONG WOMAN CALLED HILDA SETSHEGO MOLOSIOA. WHY? THIS IS UNETHICAL. THIS IS A RACIAL ISSUE. THIS IS A CASE I WILL FIGHT UNTIL THE END. I DEMAND MY ANSWERS BEFORE I ESCALATE THIS BY TUESDAY 29.05.2018. THIS IS SO WRONG YET I HAVE BEEN A PAYING CLIENT HERE.
1 reply
98 months ago
Bad service; Refuse to attend to my claim
I have a roof leaking in my house. Rework from BJ construction via Indwe. Same leaks like the previous claims. I made a claim and they sent an assessor and contractor over to my house. They made me stand a month plus with no feedback until I called in to follow up. They have refused to pay and they resorted to emailing me the bad news. They told me to do maintenance first and then they will come. Maintenance on what? I dont know. Why am I paying them? I have made responses via email stating my dissatisfaction and they have ignored me. On the 14.05.2018 they instructed the initial assessor to narrate stories on what could have gone wrong of which it is useless to me as my roof is still leaking. I have paid my premiums up-to-date. The head office Julie then calls me to get a story but she sounded too protective of her company Indwe. I am still unhappy. This is wrong. This is robbery and it shall be exposed. I will not stop until justice is served and my roof is getting the proper attention it deserves. Indwe is out of order here.
1 reply
102 months ago
Bad service
01.01.2018 Eft payment (R450)done by me. 05.01.2018 DSTV sent a sms notifying me of a disconnection. I called the centre and spoke to Nominee Mtsweni. She asked for the proof of payment and I sent it. She responded to have received it via email. The next week, I could not record or do catch up. I called again ********** and I had a quarrel with a very defensive consultant and he ultimately enabled the recording functionality. He attested the proof of payment was on their system. Today, 21.01.2018, I still cannot record again and this is negligence as I am a paying customer. Why is this happening? Are you losing your credibility as a Company? Should I utilise and expose this to social networks? I feel this is disrespecting a customer and I feel It's time we told the rest of the world what a bad service DSTV PROVIDES to paying customers. Why? I need my WHY to be answered. Today!
1 reply
110 months ago
POOR SERVICE DELIVERY>>PATHETIC
<p>Upgrade done telephonically on the 16.05.2017. (Provided my work address)</p> <p>Promise made for delivery on the 18.05.2017 - Not done.</p> <p>19.05.2017 RTT delivers to wrong address in Bloemfontein.</p> <p>23.05.2017 - No word from MTN</p> <p>24.05.2017 - RTT left three missed calls and I called only to find they still have wrong address and they tasked me to call MTN.</p> <p>I made a call to MTN and they confirmed that they did update.</p> <p>RTT called again and it was not done.</p> <p>I then called MTN to ask for a cancellation.</p> <p> </p> <p>RTT later called to say can they deliver at the right address. Am I a toy to be played arounf like this? The 24th May 2017 marked 8 days of frustration for a simple thing like an upgrade.</p> <p> </p> <p>MTN South AFRICA is quiet pathetic and you ought to be told.</p>
0 replies
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1 Star
5 (100%)