Active since May 2017
32
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32 reviews2 months ago
False Advertising
Please do your homework well before engaging with Africa Direct Group which markets Bond Optimiser. I was unfortunate enough to engage this Group to assist me with getting rid of my debt by rebounding my property for its valuation amount. My first engagement started on the 2025/06/04 . Papers were signed and the bond was only registered months later on 2025/11/28. Charne Williams sent emails outlying the terms and conditions of the new bond repayment process and that no new debt was to be incurred whilst on the debt recovery program. The email also stated that our Creditors would be paid within 60 business days. To date we are still paying our creditors as well as now paying a bond which has doubled since engagement with Africa Direct Group. My emails requesting answers are ignored for days...the telephone system cannot transfer calls and no one cares that we are drowning further into debt. Please people be wary of Bond Optimiser from Africa Direct Group.
0 replies
9 months ago
Evelyn Reddy was compassionate and efficient as she dealt with my query on my account
Evelyn Reddy was compassionate and efficient as she dealt with my query on my account. Thank you kindly
1 reply
9 months ago
************ Behaviour
Being a loyal Cell C customer for years, it is to my detriment that this Company has employees who are not to be trusted. My monthly bill is R2568 and some change. This month i received an sms notification that an amount of R4078.91 will be deducted from my account. Upon calling the accounts department i was told that i had renewed two contracts last month. Astounded by this, i contacted the retentions department and was told that on the 12 July 2025 two contracts were renewed by consultant Sihle. I was being billed accordingly for the contract for 200g at an amount of R699 and added to that pro-rata migration fees. Please Cell C ... i would never incur such added expenses and would like to place on record that I intend cancelling all my contracts as soon as they expire. Cell C can not be trusted with my information.
3 replies
12 months ago
A month ago my husband went in to apply for a personal loan
A month ago my husband went in to apply for a personal loan. Unfortunately the system rejected him but all his finances were in order. The consultant Setha Ndlovu took his information and promised to escalate his application. A month later Setha Ndlovu from Capitec at The Atrium called to say my husband must come into the bank. She assisted him and he was able to get a personal loan. Thank you kindly to Setha Ndlovu
1 reply
12 months ago
Palesa Ledjwana from Outsurance displayed empathy and kindness to me after I had to submit a per claim forms for my pet whom was euthanized
Palesa Ledjwana from Outsurance displayed empathy and kindness to me after I had to submit a per claim forms for my pet whom was euthanized. Her empathy and understanding made the process bearable. The claim was efficiently processed by her. I would like to recommend Outsurance to all pet owners.
1 reply
13 months ago
My policy had lapsed due to my financial situation
My policy had lapsed due to my financial situation. Melanie Raman tried contacting me several times but true caller blocked her as spam. Melanie persevered and emailed me making it possible to communicate. She was very kind and understanding and told me that I could be reinstated without penalties. News to my ears I gladly accepted after the terms and conditions were explained. Capital Legacy hold onto Melanie Raman...she is a true star!
1 reply
30 months ago
Vodacom... Your service sucks
I recently wrote a review on hellopeter regarding my bad experience on Black Friday deals. To date I have not received any calls from Vodacom consultants. It is evident to me that my services as a consumer are not valued.
2 replies
30 months ago
Unhappy Customer
Placed an order on 24 November for a PS5 with a disc. Consultant verified order. Order received was a PS5 digital. Numerous calls to rectify upon receipt has left me frustrated as they now say they don't have stock of the PS5 with a disc. I have now canceled the order upon instruction from 0821945 and told to place a new order. Please can this matter be escalated and rectified.
2 replies
44 months ago
Sixty60 false advertising
False advertising on the sixty60 app. Order number 31761962 has reference. I ordered 1x Beacon Whippy Strawberry Chocolate 24x41g priced at R9.99 on the app. I was charged for 24x41g on my receipt but only received 1x41g Beacon Whippy Strawberry Chocolate. I called the Customer Service number and spoke to Vuyolwethu who placed me on hold for 19 minutes. Reference number 2318063 has reference. My complaint was not resolved and the price of the chocolate on the sixty60 app remains R9.99 for 24x41g Beacon Whippy Strawberry chocolate.
0 replies
45 months ago
Vodacom Online Sales
Online sales at Vodacom is pathetic. I have been trying for the past 3 weeks to take a contract advertised for online sales. I submitted my documents numerous times and called in for feedback on the application. The comment received after the 2nd week was that the deal expired and i had to reapply for something else. The consultant was supposed to email her contact details which never happened. To date i still have no feedback from Vodacom Customer services whom i emailed my complaint to.
2 replies
Review Distribution
5 Star
14 (43.75%)
4 Star
1 (3.125%)
3 Star
0 (0%)
2 Star
1 (3.125%)
1 Star
16 (50%)