GF
Grant F
Active since Mar 2017
23
Reviews
0
Industries
Reviews
23 reviews5 months ago
manager needs training
Poor manager service at McDonald's Paarl 2 Drive-Thru on the 8th of January 2026 @ 22:30
0 replies
5 months ago
Reinstall Claim and Agent Failure
Hi Zanele, Please find the recording attached for your reference. You will note that my reinstall claim was submitted on 11 December 2025, labelled as the initial call. The faulty decoder was then submitted on 15 December 2025 by an in-store agent. I would like to raise the following concerns: While you state that there is a 12-month reinstall limit, none of your agents informed me of this. This suggests either a failure to disclose critical information or a lack of product knowledge by your agents. I was repeatedly advised by your agents that I would be contacted to process my claim. To date, I have not received a single call. Due to your agents’ failure to inform me of the 12-month limitation, I have now lost access to my equipment, including: Wall bracket Satellite dish Smart LNB As a result, I am currently paying my DStv subscription but am unable to watch any content.
0 replies
5 months ago
Reinstall Claim and Agent Failure
Please find the recording attached for your reference. You will note that my reinstall claim was submitted on 11 December 2025, labelled as the initial call. The faulty decoder was then submitted on 15 December 2025 by an in-store agent. I would like to raise the following concerns: While you state that there is a 12-month reinstall limit, none of your agents informed me of this. This suggests either a failure to disclose critical information or a lack of product knowledge by your agents. I was repeatedly advised by your agents that I would be contacted to process my claim. To date, I have not received a single call. Due to your agents’ failure to inform me of the 12-month limitation, I have now lost access to my equipment, including: Wall bracket Satellite dish Smart LNB As a result, I am currently paying my DStv subscription but am unable to watch any content.
0 replies
9 months ago
Create service from ...
Create service from Ofentse Tshukudu in reducing my premium for both my cars.
1 reply
12 months ago
Cheats
I contacted dstv on Tuesday 17 June 2025 to change one of my 3 decoders from secondary to the primary decoder. The first agent managed to changed the primary decoder but broke the extra view link between the other 2 decoders. Had to phone in again to get the extra view reactivated. Since then my billing changed but I am on a pricelock plan. Now they charging me extra view fees which i dont know where they are getting from.
0 replies
12 months ago
refusing to cancel contract
Hi Olivia, Reff - 5-**********5380 Your Service Request 5-**********1909 is in now being processed by Ntsako Mthombeni who will be in contact you with you shortly. Your service request should be attended to by 2025-06-11 08:11:00. It says "Shipment Delivery Failed"
4 replies
12 months ago
Worse call centre ever
Worse call centre service ever. Phone in twice, when I starting asking questions they drop the call. First call was made at 10:06 and 10:11.
4 replies
13 months ago
Bunch of ****s
They are refusing to cancel my contract without penalty fees, despite the fact that two of their technicians have confirmed they can no longer provide LTE coverage at my location. The cancellations agent informed me that the original agent had misled me and advised that I speak with the escalations department. However, I was then transferred back to the cancellations department, with no resolution.
8 replies
13 months ago
Very poor customer service.
I phone and email multiple times regarding the rebate they promised me, but no feedback. I deeply regret switching.
0 replies
18 months ago
Unacceptable!!!!
My Wife took an black Friday online deal by speaking to the online sales department on the 28th of November, vetting was done on the 29th of November, reference number 101432946. She was phoned on the 3rd of December at 8:13am to confirm the order and delivery address. She was told the order will be delivered in 3-5 working days. She phoned today to check up on the order staus, and she was told the order was canceled !!!!!!
3 replies
Review Distribution
5 Star
5 (21.73913043478261%)
4 Star
2 (8.695652173913043%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (69.56521739130434%)