DL
Don L
Active since Mar 2017
3
Reviews
0
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Reviews
3 reviews64 months ago
Disgusting Service
Appalling service. I first contacted them in mid-December 2020 and I was told over the phone that it would cost no more than R300 to fix the stick drift on my Xbox controller. Although slightly more expensive than other shops, I thought that they would fix it properly given the slight premium and I was told it would only take 2 to 3 days. I took my controller in and after constant follow-ups I was eventually told on the 23rd of December by the owner/manager (in a very hostile manner) that they would be closing and that I should fetch my controller if I wasn't satisfied with the delays, it was also during this call that he said it would cost no more than R500 (more than the R250 he originally stated, I queried him about this and he said that he never told me that it was R250). I told him that I would not be paying R500 and I complained about the delays he said that he would check with the technicians and get back to me. The manager/owner called me back and apologized for how he spoke to me and that he would see what he could do. the next day I called back and he advised that they had 'fixed' the controller. I went to collect and to my surprise the price was now R 380; I tired of waiting and had nowhere else to take it over the festive season and so I paid the R 380. As I got home I tested the controller and the stick drift was worse than before and the R3 button was no longer working. I took it back when they opened in January 2021, and it was still not working after I collected it. This carried on until the 4th time that I went back (in February 2021) and the lady told me that they did not try and fix it because they tested it and it worked and that I must bring my Xbox in. It must be borne in mind that they never messaged/contacted to tell me to collect, I had to keep calling to see when the controller was ready. I went home and I sent the lady a video showing her that the stick drift was terrible and I showed her that my old controller did not do this. The lady said that although she agreed with me, their technicians said it was working. I told her that if they could not fix it I wanted a refund and I would just buy a new controller and she said that she was very sorry and that I was a very patient customer and she would speak to the owner. She then responded on 22 February by stating that the owner said that he would only refund me R 190 and that I must bring the controller back to put the old parts in the controller (3 months later). I do not trust them at all and will not going back there ever again. They clearly thought that I only had one controller and that I would blindly take my Xbox in for 'repairs' so that they could rip me off again. I have never in my life experienced such disgusting service and I would caution anyone wanting to use them.
4 replies
112 months ago
Impeccable service
<p>I ordered a set of customised stamps yesterday afternoon, 4 April 2017, and they were delivered to my front door today, 5 April 2017.</p> <p>I am very impressed with the quick, efficient, friendly and good quality service that I received.</p>
0 replies
112 months ago
Deplorable service
<p>We lodged a fault with Telkom for our ADSL line approximately 6 months ago and the issue is yet to be resolved. We have had over 3 "technicians" attempt to fix the issue, to no avail.</p> <p> </p> <p>The last technician initially told us that he had fixed the issue and he cleared the fault. I called him back and told him that our internet was still not working.</p> <p> </p> <p>Upon his return , the technician incorrectly informed me that the the telephone handsets were faulty and causing a disturbance on the line. The tecnician again left without resolving the issue. It is noteworthy that upon his departure, I was told that the lines were perfect and so I enquired whether the modem may be faulty. The technician informed me that the modem was fine and that the handsets were causing the issue. After unplugging all of the handsets our internet still did not work.</p> <p>I again contacted the technician and asked him to resolve the issue. Upon his arrival he was extremely rude and told me that there would be call out fees due to the faulty handsets. I told him that it was farcical to talk about call out fees when we had been without internet for over 5 months, which we were paying for, and when none of the technicians were able to pinpoint the issue.</p> <p>I was then told that the modem was faulty because the WiFi was supposedly causing the issue. I strongly disagreed, however, we went to Telkom and bought a brand new modem.</p> <p> </p> <p>I setup the new modem and, as I had expected, the internet was not working and was dropping the internet connection. I called the technician and pleaded with him to fix the issue. Again my requests were met with arrogance and rudeness when I was told that it was the WiFi that was causing the problems. I told the technician that this was not true as it was a brand new modem and the line drops connection when we connect computers to the modem with a LAN cable. The technician merely waived off my remarks and insisted that the new modem too was faulty.</p> <p> </p> <p>We are now stuck paying close to R1000/month for an ADSL line which continuously drops. I have resorted to recording instances when the line drops and have used a LAN cable during said instances to show that the line still does not work sans the WiFi and contrary to the technicians assertion.</p> <p> </p> <p>We are at a loss as this issue has gone on far too long and all we would like is to receive the services which we are paying for.</p>
7 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)