Active since Jan 2017
14
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14 reviews1 month ago
Sinotec Technical Support Ignoring Follow-Ups for Over 15 Days
I have been a happy Sinotec TV owner for the past few years and have always been satisfied with the product, which makes this experience even more disappointing. Recently, the DSTV app on my Sinotec TV (Model: STL-55U20AT) stopped working and now displays the following error message: “Unsupported Device. Please ensure that you are using a Google certified device and that your device is not running a modified version of Android.” I contacted Sinotec support telephonically and was referred to technical support. I was then assisted by Vincent Lottering from technical support, who requested certain information via email so that troubleshooting steps could be sent to me. I promptly provided all the requested information. After hearing nothing further, I followed up with Vincent and was informed that the troubleshooting steps had already been sent. I searched my inbox, junk, and spam folders thoroughly, but never received anything. I immediately informed Vincent that I had not received the email and requested that it be resent. Since then, I have followed up a further five times and, to date, I have still received no response. It has now been more than 15 days without resolution, without receiving the promised troubleshooting steps, and without proper communication. What is most frustrating is not only the unresolved issue, but the complete lack of follow-up and customer care despite my repeated attempts to resolve the matter. I have always supported the Sinotec brand and have been happy with the TV itself, but this after-sales support experience has been extremely disappointing. I would appreciate urgent intervention from management or the relevant support team to resolve this issue as soon as possible.
0 replies
6 months ago
Unacceptable Delays with FNB Reversal Process
I am writing to express my deep dissatisfaction with the level of service I have received from FNB regarding a payment reversal. I mistakenly transferred funds to the wrong FNB account and immediately requested a reversal via Secure Chat on the FNB app. I was initially informed that the process would take 24–48 hours. However, after three days, when I followed up, I was told the timeframe was actually 4–7 days. On the eighth day, I enquired again as the funds had still not been returned, and was then advised that the process could take up to 15 days. At this rate, I am concerned that the timeline will continue to shift without any real resolution. I cannot understand how it can take this long to reverse a transaction between two FNB accounts, especially when no external bank is involved. The inconsistent information, lack of transparency, and ongoing delays are extremely frustrating and entirely unacceptable. I expect clear communication, accountability, and urgent action to resolve this matter. If you want, I can also help you craft a strong subject line or add any specific details (dates, amounts, reference numbers) without exposing sensitive information.
1 reply
10 months ago
Outstanding Service from OUTsurance – Friendly, Professional, and Helpful!
I recently contacted OUTsurance for a quote, and I was genuinely impressed by the incredible service I received. The lady who assisted me was exceptionally professional, helpful, and friendly. She took the time to explain everything clearly and made me feel completely at ease throughout the process. I even asked if there was any chance of a bit more discount—and to my surprise, she went out of her way to assist me with that as well! Her willingness to help and make things work for me was truly appreciated. When I phoned again later to accept the quote, I was met with the same level of friendliness and professionalism from another consultant. It’s clear that OUTsurance values customer service, and it really shows. I'm very happy with the experience and want to say thank you, OUTsurance! Keep up the fantastic service—it's rare to find this level of care and dedication.
1 reply
46 months ago
Poor service - actually NO SERVICE
Poor service . Got the application from from the internet, completed it, sent all necessary docs , paid in full but every time you mail the helpdesk , I just get a read receipt.
0 replies
72 months ago
Mahindra Bloemfontein - Beste diens ooit !!!!!!!!!!
Aan wie dit mag aangaan, Hiermee wil ek graag die volgende persone bedank vir uitstekende diens ontvang van Mahindra Bloemfontein Elize jv Rensburg - wat ons vriendelik ontvang en uit haar pad gegaan het om die alle papierwerk af te handel en om so vining moontlik die warranty part te bestel. Ook om vir ons te gehelp het met die soek van oornag akkomodasie Johan Coetzee – wat my telefonies baie vriendelik gehelp het toe ek gaan staan het naby Steynsburg met raad. Daar in Bloemfontein aangekom, het hy dadelik ‘n ander kar van die lift afgehaal om na my kar te kyk en binne ‘n minuut vir my ‘n diagnose gegee . Hy het dadelik alle inligting gegee vir Elize om die regte parte te bestel. En dan vir Dawie Laas - wat uit sy pad gegaan het (nadat Mahindra al gesluit het en in die reen) om ons by Bidvest car rental te kry. Terwyl ek die papierwerk binne gedoen het , het hy by my vrou en dogter buite gestaan om seker te maak hulle is veilig. Mens het meer mense soos julle nodig in die ons land en daarom doen ek moeite om mense soos julle te bedank wat uit julle pad gaan om ander mense in nood te help.
0 replies
72 months ago
Beste service ooit !!!!!!!!!!
Aan wie dit mag aangaan, Hiermee wil ek graag die volgende persone bedank vir uitstekende diens ontvang van Mahindra Bloemfontein Elize jv Rensburg - wat ons vriendelik ontvang en uit haar pad gegaan het om die alle papierwerk af te handel en om so vining moontlik die warranty part te bestel. Ook om vir ons te gehelp het met die soek van oornag akkomodasie Johan Coetzee – wat my telefonies baie vriendelik gehelp het toe ek gaan staan het naby Steynsburg met raad. Daar in Bloemfontein aangekom, het hy dadelik ‘n ander kar van die lift afgehaal om na my kar te kyk en binne ‘n minuut vir my ‘n diagnose gegee . Hy het dadelik alle inligting gegee vir Elize om die regte parte te bestel. En dan vir Dawie Laas - wat uit sy pad gegaan het (nadat Mahindra al gesluit het en in die reen) om ons by Bidvest car rental te kry. Terwyl ek die papierwerk binne gedoen het , het hy by my vrou en dogter buite gestaan om seker te maak hulle is veilig. Mens het meer mense soos julle nodig in die ons land en daarom doen ek moeite om mense soos julle te bedank wat uit julle pad gaan om ander mense in nood te help.
0 replies
72 months ago
Nelia May - best service ever!!!!!!!!!!
To whom it may concern: Bidvest car Rental I just want to compliment Nelia May from Bidvest car Rental for exceptional service received. My car broke down in Bloemfontein on my way to Pretoria. It was a very cold afternoon and I had to rent a car. I was phoning around and Nelia May was giving me the best and most friendly service. She helped us very professionally and was able to help in very short notice. It was almost closing time and I had to get to her in a rush. I was planning to get to her by UBER but soon I realized that there is no Uber available in Bloem. Lucky for me the delivery guy from the service place took us, but the traffic was bad and she had to wait for us for almost 30 min. When we arrived, she was very helpful, did all the paperwork and payment with a smile. She made sure we were ok and all my baggage was pack (in the rain). She is really a big asset to Bidvest Car rental. Thank you again Nelia for the best service ever.
0 replies
74 months ago
Damage to property with the installation
Good day, a contractor from Metrofibre installed my fiber line with great professionalism accept for that they damage 2 x 50mm pipes of my swimming pool. The guy went to Chamberlains as they have a permit but wasn't able to fix it as the one fitting broke. He then said that he lives nearby and will return that afternoon with all the fittings to fix my pipe. This was on the 22nd of April and today is the 1st of May. Since then my swimming pool couldn't run because of this and we don't have access to hardware shops. When I completed my customer satisfactory form in the end, I ask his son if I must mark "yes" for damage to my property and he said I can just say NO there as his father promised to bring that the fittings the same day. Well, that was a lesson I learned now myself to speak the truth when completing a form like that. I must say Metrofibre as an excellent company and even their helpdesk is the best, but a companies name only is as good as the quality of the work done by the contractor working for them.
1 reply
97 months ago
Bad client service
Hi , I applied for a new cellphone contract on Saturday the 9th of June 2018 in Telkom Kolonade mall. Lucy van Rensburg assisted me. She said that they will let me know by Wednesday (the 13th of June) of the outcome of the application. On Thursday I tried to phone Kollonade Telkom ( ********** ) but the phone is not working. Tried looking up some other numbers on Google but not one working either. So on Saturday (15th of June) I went in again, stand in a long queue. Eventually when I got in front, some lady helped me but couldnt see my detail as Lucy van Rensburg have to be logged in to see my deal. So I had to wait again until Lucy became free. she looked it up and informed me that she still cant see if it approved or not. So I want to know why didnt anybody phoned me on Wednesday as promised, and still I am waiting. I was also speaking to the manager (Dikeledi Maepa) but she also couldn't help me. Now I am standing there, waiting for a response, nobody to help, not trying to phone the "approval dept" to find out, - nothing. Just a "eish, o sorry sir, we dont know" - what must I do now? At this moment I am still waiting . Telkom already has a bad name. I can see that they are really trying to up there image and giving good contracts and deals out , but with service like this, no wonder. Please can I have an outcome of this the soonest . Thank you in advance
1 reply
100 months ago
ADSL not working and I am getting just empty promises
I have experienced multiple ADSL outages for about 3 weeks now since the Telkom pole was strucked by lightning. I have logged many calls . Every time someone comes out , do something , then it works for a few hours. The last time Hendrik said that he will come and replace the wallplug , but since then not. He even said that it is my router. This router is brand new as I had to buy a new one after the lightning. I said that he must proof the oppisite and bring along a wifi router. When he did, he also couldn't connect from his router. When I phoned Telkom now (again) , I was informed that my previous call that I logged , was closed. Nobody phoned me to double check if my problem was resolved. On Monday they phoned me and said that they will come out on Tuesday. Nobody came. Tuesday afternoon I was promised that they will come on Wednesday. During yesterday, I phoned again, and was informed that they will come on Thursday as Wednesday was a public holiday. This morning I phoned in again and the help desk lady phoned the technician in the background to hear when he will be coming - and guess what he said, he will come tomorrow (Friday) . This is unacceptable. Like I have said before, I am working from home on a now work , no pay agreement. Currently I am loosing a lot of money. I am more than willing to proof it to you and send you my invoices . then Telkom can pay me for my losses. It is just petty that I have to use HelloPeter to get any joy from Telkom.
1 reply
Review Distribution
5 Star
6 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (57.142857142857146%)