BM
Busisiwe M
Active since Dec 2016
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Mweb is ***
I have been paying my account every month however on the 1 April 2026 I woke up to no internet. Upon calling Mweb I was advised that my account was suspended, I am being sent to sales department to be recaptured. The below happened and I had to call again the following day. Call was answered after an hour of holding. Account was recaptured and I was back online. I then received a call on Tuesday the 7 April and I was transferred to billing department as the person I was talking to was shocked as to why was I disconnected and charged R250 to be recaptured. Call got disconnected. Been trying to chat to someone ever since with no luck. Friday 10 April I received an sms stating my account is suspended due to non payment. Called spoke to Thembi who dropped the call on my ear after holding for an hour. I tried the live chat again and went through to Carlo, who clearly said I just need to pay the R250 because my details were recaptured why he didn’t care ( evidence attached). Then called after holding for 1 hour 30 minutes Lwando answered. He explained account as suspended on the 11 February I made a payment on the 9 February 2026, account suspended after payment was made ( Mweb: Your service has been disconnected due to non-payment. Get reconnected within 30 minutes, simply make a once-off payment via https://pay.mweb.co.za. Already paid? Please ignore this message.) I ignored the message as the payment was done already. When I paid for February it was termination fee was I aware No. Then I am being charged R250 because my account was suspended for over a month while I am not even aware my account was suspended.
1 reply
16 months ago
Mweb ****ming me R713
Problem started on the 8th January 2025 when I called Mweb to request a decrease in my subscription. I spoke to Sibulele who advised that the downgrade will be done within 24 -48 hours. I will pay R469 off which I had already paid R639, she advised it is not a problem they will pro rata it. On the 16January 2025 my account was suspended because I short paid. Called Mweb they activated my account and promised my downgrade will be done on the same day spoke to Brenda. Later that day Sibulele called me and advised it was an error on their side I must not worry they will backdate everything. Beginning of February I received an email stating that my downgrade has been done and my subscription fee is R639. I sent an email to complains and they rep**** no they are giving me R150 discount and I must still pay R469. On the 8th February I paid R470, then received a statement showing that I owe R713. Called them they also don’t know where the R713 is coming from. They promise to call back. Let’s wait…….
1 reply
45 months ago
Opening business account disappointed
Been trying to open Business account with standard bank from the 25 August 2022. Was given Banker Gabisile Malaza from Ekurhuleni till today she never contacted me. Call again was given reference number till today no contact. Even tried going to the branch but was told I need to make an appointment. I personally been banking with Standard Bank but they don’t want to open my business account. So disappointed
1 reply
59 months ago
Horrible service
it is actually zero star. horrible service, 1st I received a drone that worked for 2 hours and that was the end of its life, queried and them sent pictures and nothing was done. now they delivered incorrect item, emailed them and its been a month I am stuck with a scale I didn't order. they are ignoring me now
0 replies
69 months ago
Asheen Ramdhani - unprofessional and rude
My experience with Asheen Ramdhani she is rude and unhelpful, pathetic experience. We visited the place between in January 2020 with my husband. upon checking out we forgot our valuable item, half way to JHB we called the place to advise we have forgotten something they must keep it safe as we frequent Durban. Unfortunately lockdown happened, in level 4 it happened that we had a business in Durban and we went to the La lucia, security advised they are still closed . Level 3 we went there again, we were told they are busy with renovations. Country was opened mid August. September 11 we went again and they told us 3 months has lapsed and they threw away our valuables and her words were they put it in a trash bin and there's nothing they can do. how can 3 months we lapsed when they were the ones closed. But this lady attitude is the worse i have ever experienced in my life.
0 replies
79 months ago
Nhlanhla Zulu MTN 808 Manager is a lier
Honestly how can a manger of the MTN 808 lie so much Nhlahla Zulu, Phone lost insurance needs Itemised Billing report, called on the 10th got reference number with SAL of 48 hours. 48 hours later we call and ask to speak to manager, Nhlanhla Zulu pretends to be helping while he is lying. he even advised he is sending the ITB in 2 hours we will have it, then the email comes with the **** below. From: Nhlahla Zulu [ MTN SA - CCI SA UMHLANGA PTY LTD ] <[email protected]> Sent: Thursday, 12 December 2019 1:54 PM To: Subject: ITB Good Day. I hope the email finds you well. Please note that your invoice closes on the 16th of every month and for MTN to send your Itemised billing, we will need to wait for your current invoice to close. I have escalated to Billing and this cannot be process at this time. Your invoice as per MTN billing cycles is still open. Please advise the insurance department that ITB can only be emailed to you on the 16th and latest being the 18th. Regards. Nhlahla Zulu The MTN 808 Manager.
1 reply
115 months ago
Ridiculous Service
<p>Never in my life have i experience such poor service. I ordered on the 25/11/2016 online and paid online for delivery. 45 minutes later i was told driver can't deliver because its raining so i cancelled my order, logged a complain with headoffice case no 221475, which was closed on the 29/11/2016 without me getting my refund. On the 29/11/2016 Fishaways Reginal manger called and asked me to send my ref number for the order so they can refund me. still nothing happened. called them again on the 05/12/2016 to find out whats happening they took ref number again. today 7/12/2016 called again (i am using my airtime) . they say i must wait for their accountant to reconcille first.</p> <p> </p> <p>The manager Peter is clueless and the Boss doesnt care</p> <p>Fishaways Corlette Drive</p> <p>Shop 1 park Galleries</p> <p>84 Corlett Drive Birnam</p>
1 reply
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)