IP
Izwelithini P
Active since Dec 2016
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
Excellent Service from James Sekgobela
Thank you so much for the good service and professionalism Mr James Sekgobela.
1 reply
3 months ago
Tawfeeq Saint thank you so much for assisting me
Tawfeeq Saint thank you so much for assisting me. You were very professional.
1 reply
4 months ago
Extremely Disappointing Service from MTN Insurance
My name is Izwelithini Phakula. I am highly dissatisfied with the service I have received from MTN Insurance. On 30 January 2026, I formally reported in writing that my phone was experiencing serious problems — it was no longer charging properly using a cable and the battery was draining at an abnormal rate. MTN advised me to take the device to iStore for an assessment. I comp**** and paid R250 for an Assessment Report, which was completed within two days. The report confirmed that the device had component failure. As instructed, I submitted this report to MTN Insurance on 6 February 2026. Since then, nothing meaningful has happened. Every time I follow up, I receive the same generic, computer-generated response: “Kindly note your claim has been sent to the underwriter for further review.” Today marks 16 days since I submitted the required assessment report, yet there is still no clear feedback, no timeline, and no resolution. Instead, I am either told that the system is down or that the claim is “under review.” This raises serious concerns: How long must a customer wait for a simple review? What exactly is being reviewed when a professional assessment report is already available? Why is there no proper communication or accountability? I comp**** fully with all instructions, paid for the required assessment, and submitted everything on time. In return, I have received delays, excuses, and automated responses. MTN Insurance’s service is extremely poor, unprofessional, and frustrating. At this point, it feels like customers are being deliberately delayed instead of assisted. This experience has been disappointing and stressful. I would not recommend MTN Insurance to anyone based on how this claim has been handled. (REF: 5554072)
0 replies
11 months ago
I am happy with the best service received from Tawfeeq Saint
I am happy with the best service received from Tawfeeq Saint. The process was seamless and he was very friendly.
1 reply
13 months ago
Lack of support from CarTrack with a malfunctioning device installed from day one.
It’s day 15 since I had a tracker device installed on my new car. Since that day I have never slept because between 00H04 and 02H49 in the morning, my phone receive a message from CarTrack that reads as follows “PowerEvent alert received at 2025-05-04 00:22 on vehicle LS00YLGP”. Few seconds after that, there comes a call from them and I will ignore it, then it stopped ringing. Imagine instead of celebrating my new car, I have to deal with this mess everyday that was brought by CarTracker. Now my worry especially after watching the event of those missing SAPS members, I then realised that these trackers are useless because if there’s “power event” and you call me without answering then the list is to come and check the vehicle. CarTracker must replace their useless device or cancel the contract.
2 replies
18 months ago
I took a new cover for my MercedesBenz CLA45 and was assisted by Kgaugelo
I took a new cover for my MercedesBenz CLA45 and was assisted by Kgaugelo. What I liked most was the fact that she raised a question if my car had a shortfall cover or not. I once had an a bad experience back in 2005 when my car was written off and I didn't have a shortfall cover. For that I say thank you KG keep up the good work.
1 reply
20 months ago
I will like to thank Nyakallo for the best service that she provided to me this afternoon
I will like to thank Nyakallo for the best service that she provided to me this afternoon. Momentum is like to have such people who are customer oriented and always willing to go an extra mile to assist it's clients.
1 reply
27 months ago
Poor service and lack of accountability (fuel drained and car scratched)
My car was involved in an accident and Dialdirect approved my claim. They then appointed TVR Panelbeaters from Tzaneen to fix my car. Last year December I had issues with the headlights and discovered that the baluster were damaged. Upon proper assessing the headlights, I then noticed that the headlights were reconditioned and not in good condition. I took the car to Mercedes Benz for proper technical assessment, which they recommended that the lights need to be replaced. Dialdirect requested that I allow them to take my car for another assessment from their dealer, which I agreed. I took pictures before the car left as proof of how the condition was including the fuel on the tank. Instead of replacing the headlights, the following was done: 1) They re-programmed the headlights 2) They scratched my car and don't want to take responsibility 3) They used my car claiming to be test-driving it (83km to test headlights) 4) They drained fuel and forgot their pipes inside the boot Responsible officials from DialDirect are: 1) Shaun Coetzee 2) Gabriella Gomez 3) Nicole Green
3 replies
29 months ago
Poor Service, Do Not Join Motorite
If you are looking for poor service at it best, join MotoVantage or Motorite. I have two policies with them to service my two vehicles. In December 2023 I booked my car to be serviced at Mercedes-Benz Fountains. The dealer, my wife and I called Motorite to get through their Claim Department to get authorization. Just imagine calling from 09H00 only to be given authorization after 17H00 🤕 . I had to leave my car at the dealership and collected it on Monday. Guess what, in January 2024 my other car was due for service and we booked it in on Friday. The dealer, my wife and I called Motorite yet again trying to get authorization. Trust me when I tell you that my December experience didn't work, because I got authorization at 16H44 after fighting with the Call Centre Agent who at first said that she couldn't see anything from my profile that indicates if a claim was lodged or now........like WOW. I have come to realization that Motorite is not for me, hence I have started the process of canceling my two policies. Poor service at its best
2 replies
Review Distribution
5 Star
7 (35%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (65%)