Active since Mar 2009
4
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4 reviews1 month ago
“Three Failed Deposits, Extra Banking Fees, and Zero Accountability – My Experience With This Bank”
My experience with this bank has been extremely disappointing and frustrating from both a systems and customer service perspective. I opened an account through their app and, on three separate occasions, attempted to make deposits after the system clearly reflected that my ID and photograph verification had been completed. Based on the app instructions, payment was required for the issuing and dispatch of the bank card to a collection point. To do this, I had to use a secondary bank account with another major institution and process 30-minute clearance payments, each carrying additional banking fees. Despite following the instructions exactly as presented in their own system, the deposits were rejected and returned on three separate occasions over different days due to what was later explained as their system not having fully verified the account. What makes this unacceptable is that their own app reflected sufficient verification to proceed, creating a misleading impression that the account was ready for payment processing. This resulted in wasted time, unnecessary costs, and repeated inconvenience entirely due to failures within their internal processes. After raising my concerns and explaining the costs I had incurred, I requested that the card at least be issued free of charge as a gesture of goodwill if they genuinely wished to retain me as a client. The response I received was effectively that they could not assist unless I still paid for the card myself. While they apologised for the inconvenience, there was no meaningful attempt to remedy the situation or acknowledge the financial prejudice caused. The overall handling of the matter demonstrated poor system integration, poor communication, and a lack of customer care. As a result, I have elected to close the account entirely. Based on my experience, I cannot recommend this institution to others seeking reliable service and efficient onboarding processes.
3 replies
111 months ago
great service
<p>Tiaan took my call for additional car insurance, he was efficent and htelpful with the call.</p> <p>Took time for explination and questions.</p> <p>He supplied me with good service and understanding .</p>
1 reply
111 months ago
great service
<p>Tiaan took my call for additional car insurance, he was efficent and htelpful with the call.</p> <p>Took time for explination and questions.</p> <p>He supplied me with good service and understanding .</p>
0 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)