Active since Oct 2016
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42 reviews4 months ago
If RSAWeb is the best ISP in SA - then god help us!
Due to recent promotions - and the subsequent failure of RSAWeb to accommodate the significant increase in demand for network bandwidth specifically during peak times - there are now numerous instabilities on their network resulting in intermittent bottlenecks and inconsistent connectivity. We have been with RSAWeb for a few months now and over the last two weeks we've had numerous short losses of connectivity. WINmtr clearly shows the bottlenecks and related high packet loss on the RSAWeb network. And each time their tech support treats the matter as if the root cause is client side. What makes this infuriating is that there doesn't appear to be any client connectivity history record - each agent starts off from scratch and doesn't appear to know the background to the client's problem - even if the issue reoccurs and few hours later. And it clearly isn't client side based on the symptoms and previous tests and default troubleshooting remedial actions performed on the equipment and line by myself in conjunction with RSAWeb technical staff. At the outset the ports were reset and diagnostics run on the client side - ruling out hardware based and client side causes. In addition each of the above 7+ outages over the last 2 weeks self-resolved within a 20 - 90 minutes - often before we even reported the issue. And it seems based on social media we aren't the only people experiencing these problems. We were previously with WebAfrica for two years and didn't have a single unscheduled loss or drop of connectivity during that time. I'm seriously considering firing RSAWeb as a consequence. I strongly suggest you don't switch to RSAWeb for the foreseeable future you'll very likely regret it.
1 reply
13 months ago
Vodacom continues to violate consumer privacy rights and laws
After the previous complaint 'resolution' on the 19th April - we are now receiving even more Vodacom popups subscription ads on our phone. We have repeatedly attempted to unsubscribe / cancel all pop-ups from Vodacom; after each attempt we receive an sms saying "You have requested to stop all Vodacom subscription services - you will soon receive a confirmation sms confirming that you have been unsubscribed from all services. It is now two days later and after numerous further attempts - we are still waiting for Vodacom's confirmation sms. Needless to say we are still receiving pop ads. Based on thousands of identical complaints on numerous social media sites dating back over a decade (!), it is clear Vodacom uses this process to deduct airtime from their customers under the guise that their customers subscribed to these services. According to the consumer protection act, the electronic communications act and POPIA all companies must a working unsubscribe option in their communications and are not legally allowed to send unsolicited marketing communications (email and sms or any other electronic channel). Vodacom's unsubscribe option is not working as indicated in numerous previous complaints - Vodacom is therefore breaking the above SA consumer protection laws. Referring to your response to my previous complaint on the 18th April. Please note that publishing private customer cell numbers on a public website is a breach of the SA consumer privacy act. Accordingly we will now take this matter up with the: National Consumer Commission (NCC) Direct Marketing Association of Southern Africa (DMASA) Wireless Application Service Providers' Association ICASA Vodacom are fully aware that they are violating consumer privacy and consumer rights and clearly believe they can continue with impunity. This also indicates that some of the regulating bodies are almost certainly complicit in Vodacom's (and other cell operators) actions.
2 replies
14 months ago
Vodacom airtime theft - auto subscribed to "Amazing digital content services"
We recently received an sms from Vodacom claiming that we had subscribed to "Amazing digital content services". We however did not subscribe to these services. On receiving this sms we immediately cancelled all services via *135*997# and received an sms a few minutes later that stating that Vodacom had received our request to unsubscribe for all content services. However Vodacom has subsequently been deducting airtime daily since the cancellation on the 9th of April! This is tantamount to theft! It appears that Vodacom is continuing to doing this to many of its customers - most people only discover they've been auto subscribed to these services, months afterwards. This is the second time this happened to us in the past few months! We have requested Vodacom resolve this matter but are still waiting for a response.
6 replies
17 months ago
Deliberately obstructive and limited return policy
In Dec 2024 purchased what I thought was a decent looking keyboard - however after receiving and testing the keyboard - I discovered it was very noisy and quite poorly manufactured. The day after I received the keyboard I decided to return it. After numerous attempts to log a return (First Shops online return system wasn't working at the time and apparently still isn't) I emailed First Shop and gave them all my details and told them I was unable to log a return via their site. And that I was unhappy with the quality of the keyboard and wished to return it for a refund. I had all the original undamaged packaging and the keyboard itself was untouched other than from a few test keystrokes. I was told they would have to consider my request for a return and let me know if they would accept it! Little did I know that their response was a hint of what was to come. Around a week went by and after numerous delays (at times they seemed deliberate) - I was told that there would be a minimum of a R200 collection fee in order to process the return. After a further two weeks during which no progress was made - First Shop closed for Christmas. Around a week ago (early Jan 2025) I was told that the collection had finally been organised. What followed were two attempts by the couriers (The Courier guy) to collect the parcel - and each time they had apparently been given the wrong address. Another day went by and they finally arrived at my house and collected the keyboard in its undamaged original packaging and box - and in as perfect a condition as it had arrived. Three days later, and I have now been asked for a letter from my bank to validate my bank account?! This is the same bank account First Shop have already received two payments from! It is now clear that these delays are not as a result of ineptitude - First Shop are being deliberately obstructive and making it as difficult and as possible for me to be refunded for the item I purchased. One has to wonder why?! I strongly suggest avoiding this company at all costs - rather shop with Takealot or Wootware or Loot - all of which are excellent and trustworthy, have a wide range of products at competitive prices and all have excellent returns policies. I have dealt with all of them for as long as they have been in business. I personally will not deal with FirstShop or First Technologies again.
1 reply
17 months ago
Outstanding Service and Reliability with Outsurance
Over the past 15 years, Outsurance has consistently proven to be one of the best and most reliable insurance companies I've encountered. Their staff are exceptionally well-trained and have always been courteous, knowledgeable, and efficient in every interaction. I have never had any reason to fault their service or professionalism. They simplify the process of insuring my vehicles and household contents, making it straightforward and painless—a rarity in today's insurance industry.
3 replies
18 months ago
Sunbet and Sun International - breaking Popia, ECTA and CPA regulations
If I could give Sunbet - 0 stars out of 5 I would. Sunbet is owned by Sun International Group in South Africa. They have been in breach of the following consumer information and privacy regulations for at least the past three years: 1. Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”) 2. The Consumer Protection Act, 68 of 2009 (CPA) 3. The Protection of Personal Information Act, 4 of 2013 (“POPIA”) Despite numerous complaints over the past year or so, their unsolicited marketing campaigns continue unabated. I have requested to have my personal data removed from all their company servers and databases at least 10 times over the last 24 months. I even mentioned to them that their email unsubscribe option doesn't work and - Sunbet doesn't offer any means of removing a cell number from their sms servers. I currently get about 3 unsolicited sms' a week from Sunbet. I will formally register a complaint with the above organizations - I think it's time Sunbet and Sun International had some respect for SA consumers and the laws that protect our privacy.
0 replies
19 months ago
Seeff security breach - private client data shared with third parties without client consent
<div>On Tuesday 29th Oct 2024 I received a call on my cell phone from a company called Ooba Financial Services. I gathered they were trying to sell me insurance. I asked where they got my details from. The caller claimed to have been given my personal data, including my phone number, ID, credit rating data, banking details etc by Seeff in order for them to sell their products to Seeff clients. <br><br>I asked for the name of the person at Seeff who gave them all my confidential data since I certainly did not give Seeff the right to share my personal details with third parties. The sales agent at Ooba said Seeff is allowed to give this data to us because they own shares in our business. Shortly after this call - I messaged the Seeff agent I have been dealing with for the past 9 months, regarding this very worrying phone call. She mentioned I was the third complaint she had received in the last two days regarding Ooba. <br><br>As mentioned I did not give Seeff or any third party the right to divulge or use my confidential personal and financial data, and clearly it is impossible to say that someone at Ooba or Seeff has not passed on or more likely sold this client data to other interested parties. We therefore must assume that as a result of this business practice or security breach at Seeff, that all my personal information along with that of many other Seeff clients is now in the public domain. <br><br>Later on Tue 28th I wrote a letter of complaint to Seeff. The following day I received a phone call from someone claiming to be from a different company (the line was very noisy with service agents talking in the background but the name Ooba was not mentioned) - I asked are you from Ooba and eventually they almost reluctantly said yes. The caller said we have been told by Seeff to apologise for calling you. I mentioned, it is Seeff that should be apologizing! <br><br>The following day I received another call this time from a call center manager - again I could not hear the name of the company even after two repeat requests - there were a lot of people talking next to the caller and the caller spoke very quickly (almost deliberately too fast - it was almost impossible to hear the name of the company) and said she just wanted to apologize for them calling me. Again I said it is Seeff that should be apologising and not passing the buck and blaming Ooba! Assuming Ooba legally received this data from Seeff.<br><br> With rampant crime in S.A. – Seeff should treat this as a serious issue and not just ignore the fact that they are in breach POPIA regulations. To date almost a week later I am yet to receive a formal reply from Seeff. I therefore will be lodging a formal complaint with the SA Information Regulator next week.</div>
0 replies
22 months ago
Spur non existent quality control and poor management - lowering their standards but not their prices!
This is the second time in 4 visits that we have had a really bad experience at the Sunset Bay Spur in Gordon's Bay. The first time we visited this Spur srounfd six months ago - my partner and I both got food poisoning and were sick for two days. I complained and was told they would address the issue - nothing happened. Last night Aug 23rd - my partner and I plus a couple of new friends visited the Sunset Bay Spur (big mistake). The service was well below average when compared to other Spurs we've been to and the quality of the food was unacceptable. Two of our group had Spur burgers - we asked for them to be slightly underdone. The burger patties were extremely thin less than 1cm in thickness and were so over done they literally crumbled when cutting them. Even the burger rolls were burnt. Our two friends mentioned at the end of the evening that their food was 'not great' - they were clearly being polite. They ordered steaks and some side orders. We did not complain since we didn't want to ruin the evening for our guests. Based on the similar complaints in the reviews - it's clear the management of this Spur needs to be reprimanded or better replaced - the quality control is appalling or rather non existent. As a long term customers (+25 years) this is not what we expect from Spur. If it wasnt for the beach location this Spur would lose most of its customers and close down. Well they lost us last night! I think it's time to give Spur a miss there are many far better places to eat out and frankly we are tired of complaining and Spur HO ignoring this ongoing issue.
0 replies
22 months ago
eNATIS another failed government service
Appalling service. They either don't reply or take ages to respond. You have to wonder what happens with vehicle license renewals - why aren't vehicles added to their system and why is the status not updated? Why don't they notify us before the license expires like they used to? Everyone I've spoken to recently says the same thing - the licensing authority and Natis don't do notifications any more. My car doesn't even show up on their system. I've asked them to add my vehicle and to explain why my vehicle isn't listed under my ID - as expected I've had no response from them. If they are so unreliable what purpose do they serve?
1 reply
25 months ago
Mobrog & associates, a ****mer network - no compensation for hours of work
I have been doing Mobrog research questionaires for many years. Recently I've been getting around four or five questionaires a day - however invariably once I click on the email link - I get returned to the Mobrog hom page saying "No survery available". Yesterday on a rare occason where I was accepted to fill out a very lengthy questionaire from Simpilicious. After 43 minutes I got to the very last page where a message appeared saying "Thank you for your time - saving data" - only to receive a message saying sorry you didn't qualify for this questionaire! I was then redirected to Mobrog with the default message "Sorry you didnt complete the qestionaire". This has happened numerous times recently - I've wasted hours of my time - basically being ****med by Mobrog and specifically Simpilicious! It's now got to the point where Mobrog and it's network of 'associates' are nothing more than a bunch of ****mers!
0 replies
Review Distribution
5 Star
2 (4.761904761904762%)
4 Star
1 (2.380952380952381%)
3 Star
1 (2.380952380952381%)
2 Star
18 (42.857142857142854%)
1 Star
20 (47.61904761904762%)