CK
Christian K
Active since Sep 2016
10
Reviews
0
Industries
Reviews
10 reviews11 months ago
Audacity to help themselves to funds and no communications ?!
Disgusting ! Filled the vehicle prior to returning literally 11km away and they charge for R70 petrol, an additional full day rental for apparently late delivery. No communication, just simply taking R 613.09 off my account. i vow to NEVER again use them and tell everyone I can think of to avoid them like the plague. On a previous occasion they were all too keen to charge for a new tyre. I decided to give them another chance, which I did:-(
0 replies
16 months ago
Experience Amazing in true Omotenashi style
Mt first impressions were way back in September 2021 when I met Jose Scharneck to view a Lexus RC350 F Sport. My own IS350 F Sport was serviced by them once Lexus Midrand had closed, always treated like the only customer. Then came the chance to trade my 2016 IS350 F Sport in for a 2019 IS350 F Sport in January 2025. From the reception desk to the Finance Consultant, Yolandie Rudolph, Sheldon de Backer ensured that every single step of the deal was meticulously taken care of without a glitch of any sorts! Every member in the team at Lexus Fourways under the leadership of Chris Jones understands the concept of Omotenashi and they truly deliver on it. Well done guys and girls, you deserve all those Dealer of the Year Awards that are so proudly displayed in your customer lounge. Characteristics of omotenashi Anticipation: Anticipating one's needs and wishes without expecting anything in return Thoughtfulness: Being attentive to small details that create a sense of care and comfort Mindfulness: Being centered around care rather than expectation Lexus Fourways delivered the "Experience Amazing" experience at every interaction with them, they are unbeatable.
0 replies
62 months ago
Filthy habits of the staff members
I was so disgusted to see these staff members of Fidelity discarding food wrappers and plastic bags from this vehicle yesterday morning on the offramp from the N3 South onto the R24 at the Gillooly’s Interchange. I pressed the horn to bring it to their attention, their response was a waving hand, and then some more rubbish thrown from the passenger side window. This happened at 09:43 on 5 May 2021. These guys thought it kind to wave at me when I overtook the vehicle on the R24 towards Eastgate, obviously aware that I was taking notice of their disgusting behaviour. Please take them to task as they are a disgrace to your company. I certainly will think twice before associating with Fidelity and will spread the word when asked about Fidelity.
1 reply
64 months ago
Experience Amazing
Professional sales person, on point with everything. Follow up calls to check on satisfaction. Highly recommended in all aspects.
0 replies
76 months ago
Arrogant drivers putting company name to shame
Arrogant drivers! Registration Number ZCZ 712 GP, little white bakkie, beware Driving through the Kyalami area which is horse countryside, I slow down for a lady on horseback and yield slightly on the speed, next thing this idiot flies by on a solid line. I call the company to bring this to their attention and a little while later this idiot calls me and introduces himself as Tarzan.... He then goes on about how it is all good and well to race past people on horseback and that solid lines are just there as an indication and does not apply to him. Just want to put it out there, if he is any representation of the company, beware. #justsaying
0 replies
87 months ago
Rip-off!
This place has the most impressive facade and huge parking. The service is EXTREMELY slow and then you get the following when ordering a Chicken Wrap with chips: The chips are raw. Lots and lots and lots and lots of wrap. No chicken to speak of! Some green leaves and chunks of red pepper. For R55 it is absolutely disgusting. I will never entertain them EVER AGAIN! As I am typing away, this meal is repeating on me......yuck! Much rather spend R 8 more, yes R 8 more and have a whole roast chicken from a supermarket like Woolies or Checkers or PicknPay. If that name had to be German, they have ****ed up the spelling, should read FLEISCHEREI.
0 replies
100 months ago
Unfair business Practices
I am being billed for Oxygen Games, ***!!! Never heard of this before and they want R 87.80 and then the following month it is R 136.09. These guys are going crazy!!!
2 replies
117 months ago
Full Throttle Edenvale. Delivering on their promise
<p>Kudos to Full Throttle Edenvale branch for the manner in how they dealt with a problem that is worth mentioning. </p> <p> </p> <p>With reference to an instance where brake pads were fitted by their workshop, brake fluid was spilled onto the windscreen causing etching. </p> <p> </p> <p>Initially there was some misunderstanding, but this was rectified by a staff member who since left the company. </p> <p> </p> <p>A staff member who took ownership of the matter, called regularly to update on delays in the delivery of the replacement windscreen. </p> <p> </p> <p>He finally received the replacement item yesterday and called to collect, also offering to fit the windscreen, however I opted to collect and and fit.</p>
1 reply
118 months ago
Commendable response to solving issue
<p>The manager called to advise that the replacement item is not available in South Africa, and that they have sourced it from Yamaha in Japan.</p> <p>Delivery lead time is three weeks, an order has been placed for the windscreen.</p> <p>The dealer’s response to the matter is praiseworthy.</p>
1 reply
118 months ago
Brake fluid spillage on windscreen, dealer wants to replace with non-OEM item
<p>Brake pads were bought from the Edenvale dealer on Friday 26 August 2016 and asked if they could fit them. The dealer quoted R 90 per caliper which was agreed to.</p> <p>The workshop fitter removed the calipers to insert the replacement parts and then proceeded to open the brake fluid reservoir on the handlebar.</p> <p>Brake fluid was noticed dripping down the fork leg and on the lower fairing. An immediate alert was given to him and paper towels from the roll adjacent was used to mop up the spillage and cover the area with paper towels below the reservoir to prevent further spillage.</p> <p>The following day when cleaning the motorcycle, it was noticed that the windscreen was etched by droplets of brake fluid that was not noticed at the time that the brake pad fitment took place.</p> <p>The motorcycle was returned to the dealer on Monday 29 August 2016 to show the damage. The workshop manager immediately recognised the motorcycle and remarked on how clean and well looked after the motorcycle was. </p> <p>He called the fitter, who acknowledged that there was brake fluid spillage. The manager agreed and said that the fitter knows better and should have taken the necessary precautions to prevent the spillage that resulted in the damage.</p> <p>The manager agreed to order a replacement windscreen and took the motorcycle particulars. Two weeks later 15 September 2016, the manager advised that a locally-made screen was ordered and not the genuine replacement part. </p> <p>His reason for not replacing with what was meant to be the original item is because the fitter has to pay for the damage and cannot afford the genuine OEM item. </p> <p>The manager is insisting that he is trying to accommodate the expenses placed on the fitter and that the locally made item is acceptable.</p>
1 reply
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)