MB
Mohammed B
Active since Jul 2016
27
Reviews
0
Industries
Reviews
27 reviews4 weeks ago
One Plus One is Two - not Three
Unfortunately there is no option to give negative ratings here. BMW financial services has got to be one of the most frustrating and *********** businesses in the country. They cannot get their accounts correct, they cannot process debit orders efficiently and they most certainly jump to conclusions before validating their records. i have been up to date on my account for month now and it was all due to their inefficiency to correct a debit order. They have been debiting my account and their portal shows that my account is up to date yet i keep getting calls from a collection agency requesting payment and i must provide proof that i paid .
0 replies
4 months ago
Sloppy Account Management and Poor Customer Care skills
I have been a Vodacom customer for more than 18 years. Over that time, the network quality has deteriorated significantly, but more concerning is the complete collapse of customer service and basic account management. My lines are on debit order and have always been on debit order. Payments are processed successfully every month. I run multiple businesses, and my work is entirely dependent on uninterrupted mobile connectivity. Despite this, today my lines were suspended without any prior notification, warning, call, or engagement—allegedly for an amount of approximately R600. This is wholly unacceptable. I fail to understand how an amount of R600 could suddenly be “in arrears” on an account that: Is on debit order Has a consistent payment history Carries combined monthly billing more than 100 times the alleged arrears amount At no point did anyone at Vodacom apply their mind or exercise basic commercial judgment. Instead, the default response was to summarily suspend all lines, causing immediate operational disruption to my businesses. This reflects either gross incompetence or unacceptable indifference by Vodacom staff. It is no surprise Vodacom continues to lose long-standing clients when situations like this are handled with such negligence. The impact on my business far outweighs the trivial amount claimed This matter could have been resolved with a single phone call As a result of this incident, I am now formally reviewing and cancelling all Vodacom contracts across my businesses. I will be migrating services to an alternative provider who understands the importance of continuity and professional account management. I do however require: An immediate written explanation for how this alleged arrears arose This experience has left a lasting negative impression. Whether this relationship continues now depends entirely on Vodacom’s response.
3 replies
7 months ago
*********** banking
ABSa has frozen my flexi Bond facility with all my funds in there, I have not been given any explanation and neither a courtesy of a call. I had to sit on the phone for almost 30 minutes only to be advised that there is no mandate for my account Ont he system and my business account is almost 3 years old.
5 replies
10 months ago
POETRY CANAL WALK DISHONEST STAFF
A few weeks ago, I visited your Canal Walk store with my family. During our shopping experience, my wife selected a few items for purchase. As I was engaged in a call at the time, I asked my daughter to proceed with the payment on my behalf. Upon returning home and reviewing the invoices, we discovered that we were charged for an item that we did not purchase, nor did we receive. My wife immediately contacted the store, and the store manager acknowledged the error. My daughter then returned to the store to resolve the matter and obtain a refund. To our dismay, she was advised that footage and stock needed to be reviewed before the refund could be considered. This delay and lack of accountability are unacceptable, especially considering the error was already admitted by your staff. The entire experience has been both disappointing and frustrating. I find the conduct of your staff to be not only *********** but also lacking in basic customer service principles. Frankly, I do not have the time or interest to continue following up on a minor refund. Poetry may retain the amount as a donation toward the store’s year-end staff party. I am, however, of the opinion that this may not be an isolated incident and could very well be part of a broader practice to manipulate sales figures or meet internal targets at the expense of honest customers. I trust that this feedback will be taken seriously and escalated to the appropriate channels. I will be reconsidering future patronage of your store and will share this experience with others to caution them.
0 replies
11 months ago
Robotic customer service
DO not waste money registering for the services here, it is almost impossible to speak to a real person and you go through multiple voice prompts that are of no use. my profile has been locked and i cant get hold of an agent unless i have at least 30 minutes of my life to waste
1 reply
12 months ago
H&M Staff Negligence
I am extremely disturbed regarding an incident that has caused significant inconvenience and embarrassment, both to myself and my employee, following a recent purchase at your Table Bay Mall store. Approximately three weeks ago, I visited H&M at Table Bay Mall with my child and purchased several items of clothing. When we later took the items out to use, we noticed that one of them still had a security tag attached. Due to my schedule, I asked my employee, Nina, to take the item to the nearest H&M store to have the tag removed. She visited your Canal Walk branch, where she was not only refused service but was interrogated, humiliated, and asked to leave the item behind until a security investigation could be completed—all because she did not have the proof of purchase on hand. I was only informed of this incident two days later and was extremely disturbed by the way it was handled. I intend to visit the store personally to address the matter and obtain the details of all staff involved. I would like immediate clarity and action from your side on the following points: Negligence by Cashier at Table Bay Mall: Why did the cashier fail to remove the security tag at the time of purchase? What internal action or accountability exists within your company for such an oversight? Security Protocol Failure: Why did the security tag not trigger an alarm when we exited the Table Bay Mall store? Who were the security personnel on duty that day, and what procedures were followed? Incident at Canal Walk Store: Why did the security tag not trigger any alert when my employee entered the Canal Walk store? If it did, what action was taken by the security personnel on duty? Moreover, why was my employee not treated with professionalism and given the opportunity to contact me or provide follow-up proof of purchase? Lack of Item Receipt/Confirmation: My employee was required to leave the item at the store but was not issued any form of proof or receipt confirming that the item is in your store’s possession. This is unacceptable. I now have neither the item nor any documentation of where it is. The handling of this issue has been unprofessional and disrespectful. The situation could have been resolved easily and respectfully, especially since we were trying to rectify a mistake made by your own staff. Instead, it has escalated into a matter of public embarrassment and potential legal concern. I expect your head office to contact me directly and urgently to resolve this issue. Failing that, I will be left with no choice but to consider appropriate legal action and to publicize this experience through the relevant social media and consumer platforms. .
0 replies
12 months ago
PPRA - Condones ********* practices of their Agents
I really do not see the purpose of having regulatory bodies that charge fees to Agents and are supposedly there to ensure fair practice and that the public is not ********. I reported a devious agent for multiple offences and i have not had communication or a resolution to date. organisations like this should be s****ped and abolished. Unless they are not here to protect the public from their agents misconducts and also mislead the public into believing that agents are governed by an organisation that will assist with any dispute or grievance.
0 replies
13 months ago
Extremely disappointing customer service
Dear Jaguar Land Rover Customer Service, I am writing to express my deep disappointment with the recent service and treatment I have received. My vehicle broke down in the early hours of the morning and had to be towed to a Jaguar dealership on Saturday. I received an email advising that the vehicle was in for diagnostics, and I was instructed to call on Monday to check if a service consultant had been allocated. I attempted to call three times throughout the day, but the lines were continuously busy. When I eventually got through, I was told that the consultants were all unavailable and that someone would return my call. As of now, I have yet to receive any communication, and I remain completely unaware of the issue with my vehicle. Additionally, at no point was I offered a courtesy car — something I would reasonably expect, especially under these circumstances. It’s frustrating to note that while I receive regular calls from your sales team inquiring about my next purchase, I am met with silence and indifference when I actually need support. With my motor plan set to expire in two months, I had been considering renewing with Jaguar Land Rover. However, after over a decade of loyalty to the brand, this experience has left me seriously questioning my decision. The lack of communication, accountability, and empathy has made it clear that I need to consider alternative brands that prioritize after-sales service. I hope this feedback is taken seriously and that steps are taken to ensure no other customer has to go through a similar experience.
1 reply
13 months ago
Exceptional Service
I went for a solar system solution with GoSolr and I couldn’t have made a better choice. I am very impressed with the service I received from GoSolr and their exceptional team. My unit had a fault Yesterday and it is a public holiday ,but nevertheless I sent a message on their WhatsApp channel And was immediately promoted to call their support team . I contacted the Support team and was assisted by a very helpful consultant Mfundo. He walked me through the trouble shooting and after testing advised that a team will Come out to check my unit. I was surprised that within an hour the technician was at my door and he checked the system out He was incredibly attentive and immediately understood the problem. Whilst the technician was attending to the fault Mfundo kept in communication with me until the issue was resolved and the technician had left. I am astonished by their commitment to quality and customer satisfaction. They took the time to explain everything in detail. This is one of the truly remarkable service providers that we need in this country and they have delivered exactly what was promised.l from the start. It’s rare to come across a team that combines technical expertise with genuine care for their clients. GoSolr has exceeded all expectations, and I wouldn’t hesitate to recommend them to anyone looking for reliable, professional solar solutions. Thank you to the entire GoSolr team and Mfundo for your exceptional service!
1 reply
16 months ago
Easy to Deposit money Hard to get it Out
A company that lacks customer support or finds this to be a foreign concept that could be provided by their platform. As an investor, I expect to have access to a consultant or representative to assist with portfolio management and urgent trading matters. However, Easy Equities does not provide a direct contact number, making it extremely difficult to seek immediate assistance when required. i have been trying for the last 2 months to resolve an issue and to date no one has bothered to return a call and a s a result i have already started selling my portfolio off instead of dealing with an amateur company that purports to offer an investment platform.
0 replies
Review Distribution
5 Star
6 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (14.814814814814815%)
1 Star
17 (62.96296296296296%)