Bad client service

URGENT ESCALATION – Ongoing Poor Service and Unacceptable Conduct at Power Fashion Eyethu Mall (Orange Farm)

To Whom It May Concern,

I am escalating a formal complaint regarding the unacceptable and ongoing service failures at your Power Fashion branch in Eyethu Mall, Orange Farm.

Today, 17 March 2026 at approximately 11:00 AM, I was once again informed that the system was offline when attempting to purchase airtime and electricity. This is not an isolated incident, it is a recurring and consistent problem at this branch.

More concerning, however, is the extremely poor attitude and unprofessional conduct displayed by staff, including the branch manager. Customers are treated with disregard, spoken to dismissively, and made to feel like an inconvenience. This level of service is completely unacceptable and reflects poorly on your brand.

I run a business that depends on the daily purchase of airtime and electricity. I serve over 40 clients per day who need these services and by extension, I bring consistent and valuable business to your store. Despite this, both myself and my clients are repeatedly turned away, often without any effort to assist or provide alternative solutions.

This situation is creating an inconvenience for myself and clients since other stores are further away and it is tarnishing your brand reputation

Your lack of consistency and professionalism is unacceptable not only from myself but from the many customers I serve daily.