WARNING: Unresolved Repair & Ignored Follow-up - Plug and Play TV Repairs

I am adding this business to HelloPeter to warn others in the Gauteng area. I requested a backlight repair for my TV on 2 March 2026 through the Bark app, and Lizzy reached out through WhatsApp to provide the repair fee. The repair failed by 14 March. After reporting the recurring issue and sending photo proof as requested on Monday 16 March, I was promised a technician, but no one has arrived. Since then, my follow-up on 19 March has been blue-ticked and ignored. Do not use them if you expect a professional service or a working TV. I am still waiting for a resolution or a refund.

In terms of Section 57 of the Consumer Protection Act, these repairs carry an automatic 3-month warranty on parts and labor. As the issue recurred within 14 days, the business is legally obligated to resolve this. Furthermore, per Section 56(3), since the initial repair failed, I am entitled to a full refund if the issue is not resolved immediately. I have been ignored since 19 March, which is a clear violation of my right to quality service under Section 54.

If you don't hear back within 48 hours, you will be escalating the matter to the Consumer Goods and Services Ombudsman.