Planet Nails
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Planet Nails
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAR
PM
Phumzile M
1 reviews | Active since Mar 2020
9 Oct 2025, 07:16
Planet nails the worst business. I'm done now with these people.
Very very bad! I do not know why do I keep on going back to those people's. We bought a cuticle cutter, the steel one and the pink rubber one. The pink one, the main cutter falls off and the steel one worse it does not cut at all. And the ladies there in the front, you can even hear them confirming that the steel one its a reject. But guess what obvious they don't care. While they were agreeing this on camera that its not working. But I'm still rejected on getting help, thew wax i bought it does not even remove the hair at all. They start questioning my work, if I am waxing properly, while I have been waxing for more than a decade. These people they are very defensive, when I started buying from these people years back they did the same. The table broke and they said it was my fault. While it was a week in a table they don't sale quality at all. The pink tweezers u will think it was digging the Graves it rusted. They are saying their policy is 7days. So in 7 days how was i gonna use those things while I was still finishing up my other products. And the is this fat Afrikaans lady very rude. They give attention to white people , black people they don't care. Just imagine we bought products worth more than 8k. Just for them to change 3 things its a problem. I'm very disappointed big time.
Helpful (0)
|Replies (0)PM
Phumzile M
1 reviews | Active since Mar 2020
9 Oct 2025, 07:16
Planet nails the worst business. I'm done now with these people.
Very very bad! I do not know why do I keep on going back to those people's. We bought a cuticle cutter, the steel one and the pink rubber one. The pink one, the main cutter falls off and the steel one worse it does not cut at all. And the ladies there in the front, you can even hear them confirming that the steel one its a reject. But guess what obvious they don't care. While they were agreeing this on camera that its not working. But I'm still rejected on getting help, thew wax i bought it does not even remove the hair at all. They start questioning my work, if I am waxing properly, while I have been waxing for more than a decade. These people they are very defensive, when I started buying from these people years back they did the same. The table broke and they said it was my fault. While it was a week in a table they don't sale quality at all. The pink tweezers u will think it was digging the Graves it rusted. They are saying their policy is 7days. So in 7 days how was i gonna use those things while I was still finishing up my other products. And the is this fat Afrikaans lady very rude. They give attention to white people , black people they don't care. Just imagine we bought products worth more than 8k. Just for them to change 3 things its a problem. I'm very disappointed big time.
0
Replies (0)R
Retsidisitswe
1 reviews | Active since Sept 2025
18 Sept 2025, 13:08
I am writing to report my disappointing experience with planet nail regarding a refund request for items I purchased that contained ingredients I am allergic to
I am writing to report my disappointing experience with planet nail regarding a refund request for items I purchased that contained ingredients I am allergic to. Unfortunately, before using the products, I discovered that they contained ingredients that I am allergic to. I contacted the company to request a full refund, but they refused, citing that it was not their fault. Instead, they offered to deduct 20% from the original price of each item. I am extremely dissatisfied with the company's response and believe that they should take full responsibility for ensuring the products they sell are safe for all customers. Sincerely, Retsidisitswe
Helpful (0)
|Replies (0)R
Retsidisitswe
1 reviews | Active since Sept 2025
18 Sept 2025, 13:08
I am writing to report my disappointing experience with planet nail regarding a refund request for items I purchased that contained ingredients I am allergic to
I am writing to report my disappointing experience with planet nail regarding a refund request for items I purchased that contained ingredients I am allergic to. Unfortunately, before using the products, I discovered that they contained ingredients that I am allergic to. I contacted the company to request a full refund, but they refused, citing that it was not their fault. Instead, they offered to deduct 20% from the original price of each item. I am extremely dissatisfied with the company's response and believe that they should take full responsibility for ensuring the products they sell are safe for all customers. Sincerely, Retsidisitswe
0
Replies (0)