Safety hazard

Dear Sir/Madam, I would like to formally raise a serious complaint regarding the condition and safety of the treadmills at the gym. More than 70% of the treadmills have the same issue where the speed unexpectedly accelerates and decelerates during use. This problem has been ongoing for more than a year, despite previously being informed by management that the machines had been repaired and the issue resolved. Unfortunately, the problem clearly still exists and continues to create a dangerous training environment. I recently underwent ACL surgery and am currently recovering. While using one of the treadmills, I nearly fell due to the sudden speed changes. This could have seriously worsened my knee injury and recovery process. This is no longer just an inconvenience — it is a serious safety hazard. Members are at risk of injury every day these treadmills remain in use without proper repair or replacement. I am extremely concerned that someone could suffer a major injury if urgent action is not taken. I request that management immediately address this issue by properly servicing or replacing the faulty treadmills and ensuring they are safe before members continue using them. I would also appreciate clear communication regarding what steps will be taken to resolve this matter permanently. I hope this complaint will be taken seriously and dealt with urgently before someone is seriously injured. Kind regards. Ernst Maritz.