Bad service

I am a student. I was promised a buddy system. It never came to paying the buddy system amount. I canceled my membership. Planet Fitness took two times the amount of cancelation from my bank account. I did report it, they said they would refund it after 15 days. I still did not receive my money back. I called again only to find out that they never logged the refund, now I have to wait again for another 15 days. Planet Fitness does not care about their customers never the less about students that sits with no money for a month yet now going for anther because of their mistake.