Horrific experience

Had the most horrific experience at Pinecrest this evening. Took my toddler to spur for his birthday. As we are leaving around 7pm we find the centre is closed, we came in through the centre as parking next to the food court is closed. In the dark and cold my toddler and I had to pay for our parking ticket and then walk up the ramp and navigate an almost empty parking lot on the roof to our car!! What about safety issues? Why have stores that are open till late and then closed the exits to the parking lot so that we have to walk outside the centre. I am very disappointed! Imagine with a 3 year old, walking up the ramp, cars coming out and compromising our safety. I am gonna be going to Sandy's centre spur that was just horrific!