Pick n pay 48 rotten eggs

I still haven't recieved any response from they with regards to the rotten eggs i got from them instead im being asked one question all over again with no progress or refund im stuck with the rotten eggs on my kitchen counter no one bothers to let me know about the progress. Im now begining to think they stalling me so that i forget about the case. Mind you i had reported this to hello peter befor the 30th of april 2019. I still want my money.