Rude and Unprofessional staff accompanied by a terrible service from PnP clothing Lakeside mall

17/05/26 tried to return school opaque tights i bought on the Asap, delivered in wrong sizing. I was sent back because i had no invoice attached to the email updates i received, Called the Asap team and emailed which i was advised to use the email received as proof of purchase. Then yesterday 27/05/26 i went back and the ladies who were working at 5pm couldn't assist, that manager lady was very rude and unprofessional, not even willing to help, she saw very well that i item was not worn but kept on insisting its an underwear. Why sell things online that cannot be returned, what happened to putting hygiene sticker underneath if you have trust issues, no wonder many pick n pays have closed down in many shopping centers.