Pizza Ordeal

In view of our shortly approaching long and tedious evening of load shedding on the 2nd of May 2023, we sought refuge at Piato in Farrarmere. Hoping to escape the some part of the power outages, we ordered two pizzas and were informed of a promotional offer that included a complimentary glass of wine. However, upon mentioning that almost all of us did not consume alcohol and requested juice instead, which meant two glasses of juice as we ordered two pizzas, the waiter informed us that the company policy did not permit this substitution. Reluctantly, we accepted the offer with the wine.

As we were relishing our meal and conversation, the waiter abruptly rushed over and apologized profusely. To our surprise, we were informed that the pizzas were not to be shared, and the manager suggested that we should have ordered one pizza and one glass of wine per person, despite the fact that five of the six of us did not drink. This outrageous demand left us stunned.

The manager did send follow up message that it would be accepted this time only

Therefore, let me make it abundantly clear: it is utterly unacceptable for any patron to be denied the pleasure of sharing a pizza, and it is outrageous to force customers to order alcohol when they do not wish to. Nevertheless, it is imperative that restaurant policies and practices be re-evaluated and revised to prioritize customer satisfaction and fair treatment.