Pet Insurance SA
Claimed Business
|4.2|23 Reviews (last 12 months)|This business does not respond to reviews
Pet Insurance SA
Claimed Business
|4.2
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pet Insurance SA receives largely positive feedback driven by friendly, knowledgeable consultants who guide clients through policy selection and claims with patience and care. Customers consistently mention quick turnaround on claim payouts, the convenience of funds loaded directly onto pet cards, and compassionate support during stressful veterinary emergencies. However, a recurring theme among dissatisfied customers involves disputes over policy wording, perceived mis-selling between accidental and illness cover, difficulties submitting claims through digital portals, and frustration over delayed refunds and inconsistent claim authorisation processes.
Performance(last 12 months):
Trustindex Rating
5.1TrustIndex
5.1
Review Distribution
4.2|23 Reviews
Sep '25 - Aug '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJN
James N
1 reviews | Active since Dec 2025
9 Apr 2026, 18:10
I was never asked a single unreasonable question
Our golden retriever swallowed a corn cob and needed emergency surgery on a Sunday night. The vet bill came to nearly £6,800. I was bracing for a battle with the insurer but the claim was preauthorised within 20 minutes,
Helpful (0)
|Replies (0)JN
James N
1 reviews | Active since Dec 2025
9 Apr 2026, 18:10
I was never asked a single unreasonable question
Our golden retriever swallowed a corn cob and needed emergency surgery on a Sunday night. The vet bill came to nearly £6,800. I was bracing for a battle with the insurer but the claim was preauthorised within 20 minutes,
0
Replies (0)FM
Frances M
1 reviews | Active since Nov 2021
9 Apr 2026, 16:47
Finance *******
They ****med my money they told me that they canceled my policy instead of refunding my money they told me many stories they supposed to refund me R1050 firstly they said I did not submitted invoices for 01.12.2025 I did same day but I submitted this month's now they are quite about my money and I want it
Helpful (0)
|Replies (0)FM
Frances M
1 reviews | Active since Nov 2021
9 Apr 2026, 16:47
Finance *******
They ****med my money they told me that they canceled my policy instead of refunding my money they told me many stories they supposed to refund me R1050 firstly they said I did not submitted invoices for 01.12.2025 I did same day but I submitted this month's now they are quite about my money and I want it
0
Replies (0)M
lG
louise G
1 reviews | Active since Dec 2013
31 Mar 2026, 20:25
I would like to write a review about Oneplan Insurance Gershwin Lewis was so kind and friendly and assisted me with a policy for my doggies
I would like to write a review about Oneplan Insurance Gershwin Lewis was so kind and friendly and assisted me with a policy for my doggies. Thanks Gershwin for all your professional friendly service. Louise Gilau🙏
Helpful (0)
|Replies (0)lG
louise G
1 reviews | Active since Dec 2013
31 Mar 2026, 20:25
I would like to write a review about Oneplan Insurance Gershwin Lewis was so kind and friendly and assisted me with a policy for my doggies
I would like to write a review about Oneplan Insurance Gershwin Lewis was so kind and friendly and assisted me with a policy for my doggies. Thanks Gershwin for all your professional friendly service. Louise Gilau🙏
0
Replies (0)C
Chareen
1 reviews | Active since Mar 2025
26 Mar 2026, 09:25
One Plan Pet Insurance - awesome service received by Tashreeq from Customer Care
One Plan Pet Insurance - awesome service received by Tashreeq from Customer Care. Funds loaded immediately onto my pet card. Absolutely hassel free, speedy & friendly service. Thank you
Helpful (0)
|Replies (0)C
Chareen
1 reviews | Active since Mar 2025
26 Mar 2026, 09:25
One Plan Pet Insurance - awesome service received by Tashreeq from Customer Care
One Plan Pet Insurance - awesome service received by Tashreeq from Customer Care. Funds loaded immediately onto my pet card. Absolutely hassel free, speedy & friendly service. Thank you
0
Replies (0)A
SN
Samantha N
1 reviews | Active since Aug 2017
3 Mar 2026, 16:59
Very easy claim process. Highly recommended
I can’t say enough about how impressed I am with Dotsure. I have had pet insurance with them for 2 years. The premium is so low. We recently had to take our cat to the vet for an emergency procedure and the process to claim was incredibly easy. Micheala Cronje assisted with the claim and we were paid out the very next day. I would highly recommend this insurance for your pets.
Helpful (0)
|Replies (0)SN
Samantha N
1 reviews | Active since Aug 2017
3 Mar 2026, 16:59
Very easy claim process. Highly recommended
I can’t say enough about how impressed I am with Dotsure. I have had pet insurance with them for 2 years. The premium is so low. We recently had to take our cat to the vet for an emergency procedure and the process to claim was incredibly easy. Micheala Cronje assisted with the claim and we were paid out the very next day. I would highly recommend this insurance for your pets.
0
Replies (0)NS