Perfume Lounge
Claimed Business
|1.3|23 Reviews (last 12 months)|This business does not respond to reviews
Perfume Lounge
Claimed Business
|1.3
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Perfume Lounge is facing significant customer dissatisfaction across its operations. A recurring theme is concern over product authenticity, with customers consistently mentioning that the perfumes received smell like water or have no fragrance at all. Many shoppers report incomplete deliveries, receiving fewer bottles than ordered or incorrect items. Customer service is another major pain point, with buyers describing unanswered emails, calls, and social media messages. A small number of customers reported satisfactory purchases and quick delivery, but these positive accounts are heavily outweighed by complaints.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-86Unlikely
TrustIndex
1.9
NPS Score
-86
Recommended: Unlikely
Review Distribution
1.3|23 Reviews
Sep '25 - Aug '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Colleen M
1 reviews | Active since Jun 2020
17 Apr 2026, 07:13
Perfume Lounge - partial deliveries followed by NOTHING!
Purchased two bottle of perfume from Perfume Lounge Order 91592 - a lot of money and only one bottle delivered. No response from emails - not a good experience at all.
Helpful (0)
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Colleen M
1 reviews | Active since Jun 2020
17 Apr 2026, 07:13
Perfume Lounge - partial deliveries followed by NOTHING!
Purchased two bottle of perfume from Perfume Lounge Order 91592 - a lot of money and only one bottle delivered. No response from emails - not a good experience at all.
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Replies (0)SM
Simphiwe M
1 reviews | Active since Jul 2015
2 Feb 2026, 22:28
Sold water in my favourite cologne bottle
You ****med me by selling me water in my favourite cologne bottle. It was indeed my first and last time ordering anything from you. You even doubled the courier fees than other trusted vendors
Helpful (0)
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Simphiwe M
1 reviews | Active since Jul 2015
2 Feb 2026, 22:28
Sold water in my favourite cologne bottle
You ****med me by selling me water in my favourite cologne bottle. It was indeed my first and last time ordering anything from you. You even doubled the courier fees than other trusted vendors
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suhail R
1 reviews | Active since Dec 2012
3 Nov 2025, 07:47
Perfume Lounge has horrible products & no service don't support them
Its been 2 weeks since i have been trying to phone them, email them and even message them on Facebook. What I ordered that shows on my order and invoice is not what was delivered and i want a credit or refund. The bank says this is not a company but one man's bank account. This site is a **** with one man making perfume as home and selling them as brands. then you get his **** perfume in a ****ty bottle
Helpful (0)
|Replies (0)sR
suhail R
1 reviews | Active since Dec 2012
3 Nov 2025, 07:47
Perfume Lounge has horrible products & no service don't support them
Its been 2 weeks since i have been trying to phone them, email them and even message them on Facebook. What I ordered that shows on my order and invoice is not what was delivered and i want a credit or refund. The bank says this is not a company but one man's bank account. This site is a **** with one man making perfume as home and selling them as brands. then you get his **** perfume in a ****ty bottle
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Replies (0)KL
Kabelo L
1 reviews | Active since Aug 2021
2 Nov 2025, 13:09
**** perfumes, do not buy
I ordered 4 perfumes from them and it took up to 2 weeks to be delivered. I. Open the Versace bottle, and immediately I notice that there is no smell at all. I tested the rest and got the same results. Water-deluded perfume wannabes with **** packaging resemble the original packaging. I spend up to R1250.00 for all 4 of them.
Helpful (0)
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Kabelo L
1 reviews | Active since Aug 2021
2 Nov 2025, 13:09
**** perfumes, do not buy
I ordered 4 perfumes from them and it took up to 2 weeks to be delivered. I. Open the Versace bottle, and immediately I notice that there is no smell at all. I tested the rest and got the same results. Water-deluded perfume wannabes with **** packaging resemble the original packaging. I spend up to R1250.00 for all 4 of them.
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Replies (0)MS
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Lindie C
1 reviews | Active since Oct 2021
17 Oct 2025, 09:49
STAY AWAY!! **** and ****s
This place advertise designer perfumes as originals but it is ****s!! When you try to call them out they block you on all platforms. I am sure the "good reviews" the little they have are posted by themselves. STAY AWAY!! ****
Helpful (0)
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Lindie C
1 reviews | Active since Oct 2021
17 Oct 2025, 09:49
STAY AWAY!! **** and ****s
This place advertise designer perfumes as originals but it is ****s!! When you try to call them out they block you on all platforms. I am sure the "good reviews" the little they have are posted by themselves. STAY AWAY!! ****
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Replies (0)